Verizon

4.6
252 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Independence, KY. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
2042 Harris Pike, Independence, KY
41051, United States

Hours

Reviews

4.6
251 reviews
5 stars
216
4 stars
7
3 stars
5
2 stars
5
1 star
18

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the helpfulness and patience of staff, particularly mentioning individuals like Jake, Daniel, and Charles for their exceptional service.

Staff Knowledge

Several reviews highlighted the staff's knowledge and ability to assist with various issues, making the experience smoother for customers.

Long Wait Times

Multiple customers expressed frustration over long wait times, especially when only one employee was available to assist.

Mixed Experiences

While many had positive interactions, some customers reported poor service or dismissive attitudes from certain employees.

Store Operations

Customers noted issues with store hours and operations, including early closures and lack of staff during busy times.
  • RA
    Ryan Alford
    Oct 21, 2025
    5.0
    Everyone was fantastic to work with. Made the stress of getting a new phone smooth and easy
  • MD
    Misty Doolin
    Oct 2, 2025
    5.0
    They all were amazing short and to the point knowledged you don't find that at the Florence location
  • JC
    Jacklyn Casey
    Oct 2, 2025
    5.0
    Andrew was excellent and helpful. He was very patient with my daughter and I truly appreciate his help during our lengthy visit.
  • AB
    Anthony Bohl
    Sep 23, 2025
    2.0
    Kid who was there at 7:15 denied me service on a simple return. told me come back tomorrow I can’t believe the laziness of the employee. He made me feel like I was inconveniencing him even though this location closes at 8. all I wanted to do was return a charging cable and a power box I would give less stars but the guys previously that day were good to me
  • PN
    Patricia Nolan
    Sep 3, 2025
    5.0
    Very helpful in getting my new phone in my name.

Frequently Asked Questions About Verizon

What products does the Verizon store in Independence, KY offer?

The store offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection.

What brands are available at this Verizon Authorized Retailer?

Brands available include Verizon Wireless, Samsung, Apple, Motorola, Google, and several accessory brands like Casemate, Otterbox, and Tech21.