Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Independence, KY. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.6
251 reviews
5 stars
216
4 stars
7
3 stars
5
2 stars
5
1 star
18
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and patience of staff, particularly mentioning individuals like Jake, Daniel, and Charles for their exceptional service.
Staff Knowledge
Several reviews highlighted the staff's knowledge and ability to assist with various issues, making the experience smoother for customers.
Long Wait Times
Multiple customers expressed frustration over long wait times, especially when only one employee was available to assist.
Mixed Experiences
While many had positive interactions, some customers reported poor service or dismissive attitudes from certain employees.
Store Operations
Customers noted issues with store hours and operations, including early closures and lack of staff during busy times.
- RARyan AlfordOct 21, 20255.0Everyone was fantastic to work with. Made the stress of getting a new phone smooth and easy
- MDMisty DoolinOct 2, 20255.0They all were amazing short and to the point knowledged you don't find that at the Florence location
- JCJacklyn CaseyOct 2, 20255.0Andrew was excellent and helpful. He was very patient with my daughter and I truly appreciate his help during our lengthy visit.
- ABAnthony BohlSep 23, 20252.0Kid who was there at 7:15 denied me service on a simple return. told me come back tomorrow I can’t believe the laziness of the employee. He made me feel like I was inconveniencing him even though this location closes at 8. all I wanted to do was return a charging cable and a power box I would give less stars but the guys previously that day were good to me
- PNPatricia NolanSep 3, 20255.0Very helpful in getting my new phone in my name.
Frequently Asked Questions About Verizon
What products does the Verizon store in Independence, KY offer?
The store offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection.
What brands are available at this Verizon Authorized Retailer?
Brands available include Verizon Wireless, Samsung, Apple, Motorola, Google, and several accessory brands like Casemate, Otterbox, and Tech21.
What are the store hours for the Verizon store at 2042 Harris Pike?
The store is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 7:00 PM, and Sunday from 12:00 PM to 5:00 PM.
Does the Verizon store in Independence offer in-store pickup?
Yes, the store offers in-store pickup service.
How can I contact the Verizon store in Independence?
You can contact the store by phone at +1 859-667-5770 or via email at Info@victra.com.
What payment options are accepted at the Verizon store?
The store accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Is there free Wi-Fi available at this Verizon Authorized Retailer?
Yes, the store offers free Wi-Fi to customers.
What nearby dining options are available close to the Verizon store in Independence?
Nearby dining options include Rio Grande (Mexican restaurant), Crewitts Creek Kitchen & Bar (American restaurant and bar), Papa Johns Pizza, Taco Bell, Donatos Pizza, and Whit's Frozen Custard for desserts.
Are there nearby health and wellness services near the Verizon store?
Yes, nearby health and wellness services include Mortenson Family Dental, NKY Family & Cosmetic Dentistry, NKY Animal Care Center, and All Star Chiropractic.
What nearby retail and service locations can customers visit around the Verizon store?
Customers can visit nearby places such as Better Blend - Independence (health food store), Great Clips (hair salon), Expert Nails (beauty salon), AutoZone (automotive parts), Dollar Tree (discount store), Walgreens (pharmacy), and LibertyX Bitcoin ATM for financial services.