Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 2813 Dixie Hwy in Crestview Hills, KY 41017
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.4
169 reviews
5 stars
133
4 stars
10
3 stars
3
2 stars
3
1 star
20
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, knowledgeable, and friendly, with specific mentions of employees like Chuck, Ben, and Shane.
Mixed Experiences
While many reviews were positive, some customers reported negative experiences, including issues with service speed and misinformation about fees.
Efficiency
Several reviews highlighted quick service and efficient problem resolution, particularly during phone upgrades and data transfers.
Store Management
There were complaints about management and operational issues, including understaffing and lack of communication regarding fees and promotions.
Product Knowledge
Customers appreciated the staff's expertise in explaining products and services, although some encountered representatives who were less knowledgeable.
- DHDavid Von Hoene3 days ago5.0Experienced crew, great customer service
- AMAndi McCartyNov 12, 20255.0Ben did a great job helping me transfer my phone data
- JTJennifer ThomasNov 2, 20255.0Ben was very helpful in setting up my new phone & transferring my data.
- LWLisa WhittOct 31, 20255.0We had a positive experience with Verizon - Russell Cellular last week while doing phone upgrades and adding a new line to our family plan! All three team members we worked with were extremely knowledgeable and helpful. Highly recommended Russell Cellular!!
- TOTaylor OlanoOct 20, 20255.0I had the absolute pleasure of working with a Verizon employee named Troy, and I cannot say enough positive things about the experience. Switching carriers can be a stressful and confusing process, but Troy made it completely smooth, clear, and genuinely enjoyable. From the very beginning, Troy showed incredible patience, care, and professionalism. He took the time to walk me through every single step of switching over — no rush, no pressure, just genuine support. What really stood out to me was how he explained my phone bill in such clear and detailed terms. He broke everything down line by line, explaining what each charge meant, what was optional, and how to optimize my plan for the best value. I’ve never had someone explain it to me with such clarity and expertise. Even when unexpected issues came up, Troy stayed calm, helpful, and fully committed to resolving them. It was obvious that he truly cares about the customer experience and wants people to walk away feeling confident and taken care of. That level of dedication is rare these days. Thanks to Troy, I left the store not only with a new carrier, but with full peace of mind — knowing exactly what I signed up for and feeling valued as a customer. Verizon is lucky to have someone like him on the team, and I hope he gets the recognition he absolutely deserves and he better get a raise!
Frequently Asked Questions About Verizon
What products and services does Verizon Creekview Hills offer?
Verizon Crestview Hills offers mobile phones, smartphones, tablets, accessories, smartwatches, prepaid plans, as well as wireless, mobile, home phone, and home internet services.
What are the operating hours of Verizon in Crestview Hills, KY?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM and on Sunday from 11:00 AM to 5:00 PM.
Does Verizon Crestview Hills provide in-store pickup options?
Yes, in-store pickup is available at Verizon Crestview Hills.
What payment methods are accepted at Verizon Crestview Hills?
They accept American Express, Cash, Discover, Mastercard, and Visa.
Is Verizon Crestview Hills wheelchair accessible?
Yes, the store has a wheelchair accessible entrance.
How can I contact Verizon Crestview Hills?
You can call them at +1 859-331-2593 or email crestviewhills.ky@russellcellular.com.
Does Verizon Crestview Hills have a presence on social media platforms?
Yes, they are on Facebook as Russell Cellular Crestview Hills and on Instagram with the handle @russell_cellular.
Can you recommend nearby places to eat around Verizon Crestview Hills?
Nearby dining options include Cold Stone Creamery for desserts, Wings and Rings for American chicken, Abuelo's Mexican Restaurant, John Phillip's Diner, and Taste of Belgium for Belgian cuisine.
What nearby shopping centers and stores are close to Verizon Crestview Hills?
Customers can visit Crestview Hills Town Center for shopping and dining, as well as stores like The Children's Place, Chico's, Kirkland's furniture store, Jos. A. Bank menswear, and Learning Express Toys.
Are there any nearby healthcare or eyewear services customers can visit near Verizon Crestview Hills?
Yes, Saini Eye Care and LensCrafters are nearby for optometry and eyewear needs, providing convenience to customers in the area.