Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 2813 Dixie Hwy in Crestview Hills, KY 41017
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.4
182 reviews
5 stars
143
4 stars
11
3 stars
3
2 stars
3
1 star
22
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their helpfulness, professionalism, and knowledge, particularly highlighting employees like Ben, Michael, and Chuck.
Sales Practices
Several reviews expressed dissatisfaction with perceived deceptive sales practices, including unexpected fees and issues with promotions.
Efficiency
Customers frequently noted quick service and efficient processes for phone upgrades and data transfers.
Mixed Experiences
While many had positive experiences, there were notable complaints about poor service and lack of support from certain employees.
- JSjames stullJan 5, 20265.0Ben provided excellent customer service when upgrading my phone to the iPhone 17 not only is my bill not increasing but the transfer was smooth and efficient
- WDWafa DaoudJan 1, 20265.0Ben did an exceptional job upgrading my phone with a broken port. The whole process was quick and easy! He was even able to transfer over all my stuff from my old phone!
- YBYordy BarreraDec 30, 20251.0Come here if you want to get scammed, showed up for the 4 iPhone 17 pro deal they had which we were only supposed to pay the taxes on the phones but they tried to charge us 800 dollars due to a “mandatory” set up fee and charging block fee for each phone. Avoid this store and go to the one on mall road they won’t scam you there
- TNTrish NortmannDec 24, 20255.0Michael was fantastic- courteous and quick with providing 2 phones complete with set up. He ensured our old phones were erased for our protection and encouraged us to purchase the cases while purchasing the phones. I also want to compliment Jordan who supported several of the staff and customers. Thanks Michael!
- ASAustin SingletonDec 22, 20255.0Probably one of the best experiences I’ve ever had when upgrading my phone or just having questions in general. Michael was absolutely awesome and I definitely recommend using this store. Personally I’ll be going back to this store and this store only!
Frequently Asked Questions About Verizon
What products and services does Verizon Creekview Hills offer?
Verizon Crestview Hills offers mobile phones, smartphones, tablets, accessories, smartwatches, prepaid plans, as well as wireless, mobile, home phone, and home internet services.
What are the operating hours of Verizon in Crestview Hills, KY?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM and on Sunday from 11:00 AM to 5:00 PM.
Does Verizon Crestview Hills provide in-store pickup options?
Yes, in-store pickup is available at Verizon Crestview Hills.
What payment methods are accepted at Verizon Crestview Hills?
They accept American Express, Cash, Discover, Mastercard, and Visa.
Is Verizon Crestview Hills wheelchair accessible?
Yes, the store has a wheelchair accessible entrance.
How can I contact Verizon Crestview Hills?
You can call them at +1 859-331-2593 or email crestviewhills.ky@russellcellular.com.
Does Verizon Crestview Hills have a presence on social media platforms?
Yes, they are on Facebook as Russell Cellular Crestview Hills and on Instagram with the handle @russell_cellular.
Can you recommend nearby places to eat around Verizon Crestview Hills?
Nearby dining options include Cold Stone Creamery for desserts, Wings and Rings for American chicken, Abuelo's Mexican Restaurant, John Phillip's Diner, and Taste of Belgium for Belgian cuisine.
What nearby shopping centers and stores are close to Verizon Crestview Hills?
Customers can visit Crestview Hills Town Center for shopping and dining, as well as stores like The Children's Place, Chico's, Kirkland's furniture store, Jos. A. Bank menswear, and Learning Express Toys.
Are there any nearby healthcare or eyewear services customers can visit near Verizon Crestview Hills?
Yes, Saini Eye Care and LensCrafters are nearby for optometry and eyewear needs, providing convenience to customers in the area.