Verizon

4.5
218 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Crescent Springs, KY. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
2420 Baxter Ave, Crescent Springs, KY
41017, United States

Hours

Reviews

4.6
216 reviews
5 stars
182
4 stars
11
3 stars
2
2 stars
4
1 star
17

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and patient, with specific mentions of employees like Erin, Jake, and Steve.

Sales Practices

Several reviews highlighted concerns about misleading sales practices, including upselling and inaccurate information regarding products and services.

Wait Times

Customers expressed frustration with long wait times, both for service and for order pickups, indicating a need for improved efficiency.

Knowledge and Support

While some employees were noted for their knowledge and ability to assist, others were criticized for lack of helpfulness and product knowledge.

Store Environment

The store was generally described as clean and well-organized, contributing positively to the customer experience.
  • MW
    Mike Winstel
    2 days ago
    5.0
    Xavier was super helpful and kind! Thank you again!
  • JW
    Jeff Wilson
    Nov 7, 2025
    5.0
    Troy did an excellent job!
  • BH
    Ben Hall
    Oct 5, 2025
    5.0
    Xavier and Troy were a pleasure to deal with, very friendly and helpful. They both spent ample amount of time trying to help me with the troubles, I will be taking my business to them form now on.
  • AG
    Anne Gaunder
    Jul 10, 2025
    4.0
    People were helpful, but they did not always give me accurate information. For example, they gave me the wrong phone case and put it on for me. I was not able to use the volume button because they were pressed inside of the case. When I took it back, a different employee told me that it was the wrong case.
  • RR
    Rick Read
    Oct 2, 2021
    5.0
    Staff was very polite, professional and patient. Service was well organized.

Frequently Asked Questions About Verizon

Where is the Verizon store located in Crescent Springs, KY?

The Verizon store is located at 2420 Baxter Ave, Crescent Springs, KY 41017.

What are the operating hours of the Verizon store in Crescent Springs?

The store is open Monday to Friday from 10:00 AM to 7:00 PM, Saturdays from 10:00 AM to 6:00 PM, and Sundays from 12:00 PM to 6:00 PM.