Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 5515 SW 21st. in Topeka, KS 66604
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.4
273 reviews
5 stars
213
4 stars
18
3 stars
8
2 stars
6
1 star
28
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like James, Keith, and Demi.
Service Efficiency
Several reviews highlighted quick service and efficient handling of customer needs, although some noted long wait times during busy periods.
Product Availability
Customers expressed frustration over stock issues, with some reporting that desired products were unavailable, leading to negative experiences.
Mixed Experiences
While many reviews were positive, there were notable complaints about unprofessional behavior from some staff and dissatisfaction with service quality at times.
- BCBonna CromwellDec 31, 20253.0Service was excellent but some apps still are not working
- CRCarly RaneyDec 25, 20255.0The employee that assisted me with trading in and upgrading to a iPhone 17 pro was really knowledgeable about the products, informed me that you can get a battery replacement once a year, set up cellular on my watch and answered any questions I had. The Russell store also had more phones in stock than the Wanamaker location and a better trade-in value as well depending on your plan!
- JPJohn ParkerDec 12, 20255.0Great service
- LMLaurie MoodyNov 14, 20255.0The best customer service I have ever experienced!! The man who helped me, Gabe, was extremely knowledgeable and professional and he was very patient me and everyone else I witnessed him helping.
- BBBruce Wayne (Batman)Nov 7, 20255.0Domingo is the best Sales Rep in this store!! Come see him to get great customer service! I am not from here and he was very friendly with my custom requests. Thanks Domingo!
Frequently Asked Questions About Verizon
What services does Verizon at 5515 SW 21st St in Topeka offer?
Verizon provides wireless service, mobile service, home phone service, and home internet. They specialize in account analysis and offer the latest mobile phone technology.
What brands can I find at Verizon in Topeka?
You can find Verizon, Russell Cellular, Samsung, Google, Apple, Motorola, and LG products at this location.
What are the store hours for Verizon in Topeka?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 5:00 PM.
Does Verizon in Topeka offer in-store pickup?
Yes, Verizon offers in-store pickup services at this location.
What payment options are accepted at the Verizon Topeka store?
They accept American Express, Cash, Discover, Mastercard, and Visa payments.
Is there wheelchair access available at the Verizon store in Topeka?
Yes, the store has a wheelchair accessible entrance for customers.
Are appointments required to shop at Verizon Topeka?
No, appointments are not required to shop at this Verizon location.
What nearby places can I visit around Verizon Topeka?
Nearby you can find Bella Salon and Day Spa for beauty treatments, Goodwill Topeka for thrift shopping, and Going Bonkers for arcade and amusement fun.
How can nearby transit points like Bonkers and Subway help me when visiting Verizon Topeka?
Bonkers offers entertainment if you want a fun break before or after your visit, while Subway provides convenient dining nearby for a quick meal during your trip to Verizon.
Are there any nearby services that complement my visit to Verizon in Topeka?
Yes, OfficeMax Print & Copy is nearby for printing needs, and Eagle Auto Wash & Detailing Salon is close if you want to get your vehicle cleaned while shopping.