Verizon

3.3
409 reviews
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Business Details

15239 W 119th St, Olathe, KS
66062, United States
(913) 393-1285
https://www.verizon.com/stores/details/kansas/olathe/olathe-344368
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About

Cell Phone StoreElectronics StoreVerizon
Visit our store at Olathe for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
15239 W 119th St, Olathe, KS
66062, United States

Hours

Reviews

3.3
287 reviews
5 stars
131
4 stars
26
3 stars
16
2 stars
14
1 star
100

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff performance is mixed; some employees are praised for their helpfulness and patience, while others are criticized for rudeness and lack of assistance.

Billing Issues

Several customers reported ongoing problems with billing accuracy and unauthorized charges, leading to frustration and dissatisfaction.

Store Experience

Customers experienced long wait times and poor service during visits, with some expressing disappointment in the store's ability to resolve issues.

Product Knowledge

There are complaints about staff lacking knowledge regarding products and services, leading to confusion and unresolved issues for customers.
  • AR
    Ashlee Robinson
    Jan 3, 2026
    1.0
    Made it clear from the outset that they were not interested in selling me a phone. Provided a quote for a lesser phone and a lesser plan that I had not asked for. Only after I declined and asked for the better phone was I informed that they were out of all versions of that phone so I should just order on line. It was a complete waste of 30 minutes and one of the oddest sales experiences that I’ve had.
  • JS
    Jen Simon
    Jan 3, 2026
    1.0
    The worst customer service I have ever experienced. All employees were unable to help any customer who walked in the hour I was in the store. Everone left angry. They were making a lady wait for a store manager they couldn't get ahold of and kept telling her 30 minutes.
  • TT
    Tam T
    Jan 1, 2026
    2.0
    It was supposed to be open until 7:00 perthe internet, but apparently they closed at 5:00 for the holiday with no notes on the doors or anything it was 5:01 when we arrived and the doors were locked but there were people in there and cars in the lot. I gave him two stars because they came out to talk to us. It was also the last day of a pretty good phone promotion which means we missed it.
  • MD
    Michele Downey
    Dec 28, 2025
    5.0
    I took my son to get a new phone today and Luis Reyes helped me. He did a phenomenal job taking the time to answer my questions and explained my bill in detail. He is so polite and friendly, I’ll never go anywhere else!
  • JL
    John Lafferty
    Nov 11, 2025
    5.0
    Shaun was super helpful.
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Frequently Asked Questions About Verizon

What products and brands are available at your Verizon store in Olathe?

Our Verizon store offers the latest 5G smartphones including iPhone 15, Google Pixel 8, Samsung Galaxy S23, and products from Apple, Samsung, Motorola, Google, Kyocera, and TCL.

What are the store hours for Verizon in Olathe?

We are open Monday through Saturday from 10:00 AM to 7:00 PM and Sunday from 10:00 AM to 5:00 PM.