Verizon

4.5
309 reviews
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Business Details

229 N Andover Rd, Andover, KS
67002, United States
(316) 351-7121
https://www.victra.com
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About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Andover, KS. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
229 N Andover Rd, Andover, KS
67002, United States

Hours

Reviews

4.6
304 reviews
5 stars
255
4 stars
20
3 stars
5
2 stars
2
1 star
22

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Rod, Bryce, and Clement for their exceptional service.

Store Hours

Several reviews highlighted issues with the store not being open during advertised hours, leading to frustration among customers who were unable to access services.

Sales Practices

There were complaints about deceptive sales practices, including unauthorized charges and unclear explanations of fees, leading to dissatisfaction and mistrust among customers.

Store Environment

While many customers appreciated the helpfulness of the staff, some reported negative experiences with rude employees and long wait times, indicating inconsistency in service quality.

Technical Support

Customers expressed mixed feelings about the technical support provided, with some praising the staff's knowledge while others noted issues with the store's ability to resolve technical problems efficiently.
  • MP
    michael peak
    Dec 5, 2025
    5.0
    Megan went far above what she needed to.
  • JS
    Jim Skach
    Nov 24, 2025
    4.0
    Salesperson worked almost 3 hours to get our two phones and watch set up.
  • KB
    Kansas Builder
    Nov 19, 2025
    3.0
    Funny says that it's open but the door is locked . I guess they operate in a different time zone . I showed up a little before 10:00 and waited and then continued to wait. 10 came and went 10 after I finally just left. Have a hard time spending money at places that don't want to open during their advertised hours. This is a Verizon dealer by the way, not the actual Verizon company.
  • LB
    Linda Booth
    Nov 18, 2025
    5.0
    I was treated with patience and politeness even though she was busy with several customers present.
  • BM
    Brian Mattingly
    Nov 3, 2025
    1.0
    This store allowed someone to make changes, buy equipment and add a line to my account that was unauthorized. Over a month has gone by with no solution. I have always tried supporting Andover businesses but at this point I strongly suggest doing business elsewhere.
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Frequently Asked Questions About Verizon

What types of products can I find at Victra - Verizon Authorized Retailer in Andover?

Victra offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection.

What are the store hours for Victra in Andover, KS?

Victra is open Monday to Saturday from 10:00 AM to 7:00 PM and Sundays from 12:00 PM to 6:00 PM.