Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Andover, KS. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.6
302 reviews
5 stars
254
4 stars
19
3 stars
5
2 stars2
1 star
22
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Rod, Bryce, and Clement.
Service Issues
Several reviews highlighted issues with service quality, including long wait times, miscommunication about fees, and problems with store hours.
Store Experience
Customers reported mixed experiences at the store, with some praising quick service while others faced delays and unhelpful staff.
Sales Practices
There were complaints about deceptive sales practices, particularly regarding fees and plans, leading to dissatisfaction among customers.
Employee Competence
While many employees were noted for their professionalism and expertise, some reviews pointed out inconsistencies in knowledge among staff.
- KBKansas Builder4 days ago3.0Funny says that it's open but the door is locked . I guess they operate in a different time zone . I showed up a little before 10:00 and waited and then continued to wait. 10 came and went 10 after I finally just left. Have a hard time spending money at places that don't want to open during their advertised hours. This is a Verizon dealer by the way, not the actual Verizon company.
- LBLinda Booth5 days ago5.0I was treated with patience and politeness even though she was busy with several customers present.
- BMBrian MattinglyNov 3, 20251.0This store allowed someone to make changes, buy equipment and add a line to my account that was unauthorized. Over a month has gone by with no solution. I have always tried supporting Andover businesses but at this point I strongly suggest doing business elsewhere.
- CCCris CaponeOct 20, 20251.0Verizon basically robbed me, customer support doesn't speak English because Verizon wants to save money, talk to four customer support representatives in 1 hour and got no answers and nothing resolved. Please go with any other phone carrier
- CLCindy LaubOct 18, 20251.0I would not recommend the VZ store on Andover Rd to anyone. They were less than honest about being put on a plan for a new iPad when I did not have a monthly fee on the previous iPad. When I went back a week later when I saw the fee on my bill, they said my choices were (1) to wait 30 days (having to pay the $20 fee for that time), then pay off the iPad, then I could cancel it from my plan or (2) pay a $50 restocking fee. Absolutely unacceptable. Very unethical to slip it in on the plan and not tell you when you are purchasing it. Again, I would not recommend this location to anyone.
Frequently Asked Questions About Verizon
What types of products can I find at Victra - Verizon Authorized Retailer in Andover?
Victra offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection.
What are the store hours for Victra in Andover, KS?
Victra is open Monday to Saturday from 10:00 AM to 7:00 PM and Sundays from 12:00 PM to 6:00 PM.
Which wireless brands does Victra carry at their Andover location?
Victra carries brands such as Verizon Wireless, Samsung, Apple, Motorola, Google, and several accessory brands like Otterbox and Incipio.
Does Victra in Andover offer in-store pickup for online orders?
Yes, Victra offers in-store pickup services for customers.
What payment methods are accepted at Victra in Andover?
Victra accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Can I recycle old electronics at Victra in Andover?
Yes, Victra offers electronics recycling services to help dispose of your devices responsibly.
What are the main nearby places I can visit around Victra in Andover?
Nearby places include Pergola Place shopping center, The Pet Waste Company, Tailored Tails Luxury Pet Spa, Z Wireless, and several restaurants like Papa Murphy's, Pizza Hut, and KFC.
Is there a post office close to Victra in Andover for sending packages or mailing letters?
Yes, there are multiple post office locations nearby including US Post Office, The Post Office, and United States Postal Service.
Are there any pet services near Victra if I want to take care of my pets before or after my visit?
Yes, pet services nearby include The Pet Waste Company and Tailored Tails Luxury Pet Spa for grooming and care.
Can I combine a visit to Victra with some personal care appointments nearby?
Absolutely, nearby personal care options include Supercuts hair salon and Precious Nails nail salon for grooming and beauty needs.