Business Details
About
Cell Phone StoreElectronics Store
Visit our store at South Bend for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.9
206 reviews
5 stars
125
4 stars
24
3 stars
11
2 stars
13
1 star
33
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed feedback on customer service; some staff were praised for being helpful and knowledgeable, while others were criticized for being rude or unhelpful.
Staff Knowledge
Several customers highlighted the professionalism and expertise of specific staff members, particularly Kevin and Tomas, who provided excellent assistance.
Long Wait Times
Customers frequently reported long wait times in the store, which led to frustration, especially during busy periods.
Sales Practices
Some reviews indicated concerns about aggressive sales tactics and unclear communication regarding plans and promotions.
Technical Issues
Customers expressed dissatisfaction with technical support and issues related to service reliability, particularly with dropped calls and billing problems.
- ALAndrew LyonsNov 1, 20255.0The young gentlemen that helped was smart and went above and beyond to help.
- VPVanessa PlataOct 8, 20251.0Waited there 2 hours and they helped people who weren’t in front of me. BIG WASTE OF TIME!
- AFAlo FireSep 17, 20255.0Tomas helped my bf and I out with setting up a new account and introduced us to great deals. Thank you for the great service!
- JJJeremiah JohnsonSep 7, 20251.0The one star is about verizon as a company not the people in this store. Horrible customer service and constantly dropping calls and when I finally ended my account they made it a whole ordeal to get and itemized bill. It took many phone calls and nearly 3 months to get it while dealing with badgering automated calls that said we would like to talk to you about your past due bill but when you hit the button to talk to them it would say noone is available please call back later. These came daily for weeks while I was still trying to get an itemized final bill from them. They then proceeded to threats including listing every card I ever used to pay my bill and threatening to start charging them 1 by 1 until they got there money which I still hadn't recieved a copy of the itemized bill. They then tried charging those cards which I never authorized fortunately my card company's blocked the charge and contacted me to verify so they couldn't succeed. Then they continued the harassment with threats about collection upon which time I finally got the itemized bill 3 months after canceling my account. I then paid 3/4 of the bill and told them come the following payday I would pay the rest and they continued to call text and email me daily about a past due balance which would have been paid months ago if they had just sent me the itemized bill from the getgo. Horrible ordeal is finally over as I got paid today and paid the last 1/4 of the final bill. Good riddance and if you travel at all I recommend avoiding them like the plague as service is horrible while on the move. And when you are ready to cancel your service be ready for consstant harassment and a fight to get a final bill from them. I'm 3 months in with tmobile and no longer have my calls dropping all day.
- EBEric BrughSep 1, 20251.0How are yall gonna change people's plans and perks without saying anything. Then blame it on it being a "Disney problem" like honestly. Yall changed her from Do or Get more onto the newer plan with perks. That screws up everything with account set up. That isn't on her. And yall did a plan change without telling her saying "Pricing stays the same" this is why FCC complaints and suits keep coming for Verizon cause shady sales people keep not disclosing information.
Frequently Asked Questions About Verizon
What types of products does the Verizon store in South Bend offer?
The Verizon store offers the latest 5G smartphones including iPhone 15, Google Pixel 8, Samsung Galaxy S23, as well as business cell phones, mobile hotspots, tablets, and laptops from various brands like Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What are the store hours for the Verizon location in South Bend?
The Verizon store is open Monday through Friday from 10:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Can I schedule an appointment or order online for the Verizon South Bend store?
Yes, you can schedule an in-store appointment and place online orders. Orders can be picked up in-store, shipped with free 2-day shipping, sent to express lockers, or delivered same-day where available.
What payment methods are accepted at this Verizon store?
The store accepts checks, debit cards, mobile NFC payments, and does not require cash only payments.
Does the South Bend Verizon offer repair services for devices?
No, this Verizon location does not provide service repair for devices.
What internet and mobile plans are available at Verizon South Bend?
Verizon offers mobile plans, wireless internet plans, and voice plans at the South Bend store.
Is free Wi-Fi available at the Verizon South Bend store?
Yes, the store offers free Wi-Fi for customers.
Which nearby restaurants can I visit before or after shopping at Verizon South Bend?
Nearby restaurants include Buffalo Wild Wings for American fare, Sweet Frog and Sweet Frog Frozen Yogurt for frozen yogurt treats, Midwest Kosher and Deli, Macri's Italian Kitchen for Italian cuisine and pizza, Jersey Mike's Subs for sandwiches, and Domino's Pizza.
Are there any nearby mobile phone stores or competitors close to Verizon South Bend?
Yes, US Cellular, Cricket Wireless Authorized Retailer, and T-Mobile stores are nearby if you're exploring options or need additional services.
What nearby services can help customers while visiting Verizon South Bend?
Nearby helpful services include MK Barbers and MK'S Barber Shop for grooming, MyEyeDr. for eye care, and Edward Jones Financial Advisor for financial services. Also, convenient options like Murphy USA gas station and MinuteKey locksmith are close by.