Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Muncie for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.8
470 reviews
5 stars
246
4 stars
73
3 stars
44
2 stars
26
1 star
81
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; while some employees like Eric and Jazmin received high praise for their helpfulness, others were criticized for rudeness and condescension.
Wait Times
Customers frequently reported long wait times in-store, with some experiencing waits of over an hour before receiving assistance.
Sales Practices
Concerns were raised about aggressive upselling tactics and misinformation regarding trade-in values, leading to dissatisfaction among customers.
Professionalism
Instances of unprofessional behavior were noted, particularly from certain staff members, which negatively impacted customer experiences.
Overall Experience
While some customers had positive experiences and appreciated the knowledgeable staff, others expressed frustration with the service and management.
- BCBridget CretsingerDec 30, 20253.0Friendly and great customer service but they are ALWAYS slow when I have been in store. Lots of people sitting and waiting! Very very over priced as well!!
- MCMark CampbellDec 8, 20255.0Eric was extremely helpful and professional in assisting me resolve a service issue.
- CLC LentDec 8, 20255.0They always acknowledge you give you options and always handle any issues with the utmost professionalism .
- SBsusan bretonDec 6, 20251.0It's not the store that I'm giving a bad review it's the customer care for Verizon All they use is artificial intelligence Nobody answers your questions Nobody answers the phone The only thing they're good for is taking people's money this is not for the store that I'm giving a review it is for the overall hauling in and trying to text with customer care they do not care as if it is non-existent it is null and void
- LDLeah DukeNov 21, 20251.0Disappointed by Condescending Service and Unfulfilled Promises I recently visited my local Verizon store to return a trade-in phone within the 30-day window. My goal was simply to charge it briefly so I could turn it on, wipe it, and hand it over. Unfortunately, the experience I had was extremely disappointing. When I asked an employee named Eric for help with the wireless charger, he immediately dismissed my request in a condescending tone, stating that charging the phone there could cause it to explode or become a fire hazard. While I understand the need for caution, the way he spoke to me was belittling and unnecessary. After leaving the store, I found another technician who easily helped me charge and wipe the phone in minutes. When I returned to the store, I asked for the manager, David, to address the issue. Although David acknowledged the problem, he didn’t seem genuinely concerned. To make matters worse, the store did not honor the full trade-in credit I was promised, leaving me to follow up with Verizon myself to resolve it. In short, this store visit turned into a frustrating ordeal. I hope Verizon addresses the lack of professionalism and honors the terms they promise their customers.
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Muncie?
The Verizon store in Muncie is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 6:00 PM.
Where is the Verizon store located in Muncie?
The Verizon store is located at 1600 W Mcgalliard Rd, Marsh Plaza, Muncie, IN 47304.
Which smartphone brands does the Verizon store in Muncie offer?
The store offers the latest 5G smartphones including Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What types of services does the Verizon store provide?
Verizon offers mobile plans, wireless internet plans, and voice plans for personal and business needs.
Can I schedule an appointment or shop online for the Verizon store in Muncie?
Yes, you can schedule an in-store appointment or place an order online via their website or the My Verizon app.
What are the available delivery and pickup options at Verizon Muncie?
You can choose in-store pickup, free 2-day shipping, express lockers, or same-day delivery where available.
Does the Verizon store accept mobile NFC payments and debit cards?
Yes, the store accepts mobile NFC payments, debit cards, and also allows paycheck payments. Cash is not required only.
Are there any restaurants near the Verizon store where I can eat before or after my visit?
Yes, nearby restaurants include Curry Nights (Indian cuisine), Fuji Sushi & Hibachi (Japanese), Taco Bell (Mexican fast food), and Applebee's Grill + Bar (American).
What nearby banks or ATMs are available for customer convenience near Verizon Muncie?
Customers can find First Merchants Bank, Chase Bank, Coinstar ATM, LibertyX Bitcoin ATM, and Chase ATM close to the Verizon store.
Are there any notable shopping or service locations near the Verizon store in Marsh Plaza?
Yes, nearby places include Northwest Plaza shopping center, Deb Shops for clothing, Great Clips hair salon, American Nails Spa, and Pay Less supermarket.