Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 1187 W Eads Pkwy in Lawrenceburg, IN 47025
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.3
372 reviews
5 stars
271
4 stars
29
3 stars
15
2 stars
13
1 star
44
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees received high praise for their helpfulness, while others were criticized for being unhelpful or rude.
Knowledgeability
Several customers highlighted the staff's knowledge and ability to assist with technical issues and phone setups.
Wait Times
Customers frequently mentioned long wait times to receive assistance, leading to frustration.
Store Management
Negative feedback regarding store management, with some customers citing poor attitudes and lack of support from managers.
Promotions and Pricing
Confusion and dissatisfaction regarding promotions and pricing, with reports of misinformation leading to customer frustration.
- PLPaul LippsNov 12, 20251.0Just found out I've been paying more than $5 a month for cloud storage that I've never used or known about hundreds and hundreds of dollars down the drain unrecoverable. 400+ over years Watch out for the add-ons when you buy a new phone they'll put anything they can on that bill to make a buck. And there's nothing you can do about it
- JGJames GetzNov 9, 20251.0I went in with every intention of upgrading to a newer I phone, because my iPhone 8 would not update any further. I had an offer a couple months ago from Verizon for a trade in upgrade but I never took advantage of it. They only had one version of the iPhone 17? ($800 plus dollars)And one version of the iPhone 16.? ($600 plus dollars) But they had a Pixel 10 at $3 more per month. I took the Pixel 10 and didn't like it from the start but thought I'd give it a try. I've had it for a couple of weeks and I hate it. It's touch screen is terrible. It does not recognize fingerprint I.D. It gets old having to type in login and password over and over. I hate it
- BLBrandi LaneOct 16, 20251.0Was in the store last week to transfer some lines off of my plan and the gentleman said it would be best to wait until the end of my billing cycle. Went back in yesterday and there was different people working. Caiden refused to help me in store stating they are not allowed to do that. I informed him I was there last week and they were going to do it but advised to wait. He said no they aren’t allowed. I drove to the Cleves, Ohio location and Maddie there was more than helpful. She was able to get it all taken care of for me IN THE STORE.
- AFAnna FieldsOct 8, 20255.0I had a great experience my phone locked up by the time I got to the store the battery had died. And I knew I was in need of a new phone and the woman that helped me. She was the greatest so sweet. She gave me all different pricing and I made the decision as to which one I wanted. She said everything up I came back in an hour, and I was ready to go.
- BGBill GallupOct 4, 20255.0Caiden was awesome. Knowledgable, well spoken, efficient and friendly!!
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Lawrenceburg, IN?
The Verizon store in Lawrenceburg is open Monday to Saturday from 9:00 AM to 7:00 PM, and on Sundays from 11:00 AM to 5:00 PM.
Where is the Verizon store located in Lawrenceburg?
The Verizon store is located at 1187 W Eads Pkwy, Lawrenceburg, IN 47025.
What brands of mobile phones does Russell Cellular offer at this location?
Russell Cellular offers top brands including Verizon, Samsung, Google, Apple, Motorola, and LG.
What payment options are accepted at the Verizon store in Lawrenceburg?
The store accepts American Express, Cash, Discover, Mastercard, and Visa as payment options.
Does the Verizon store offer any pickup services?
Yes, the store offers in-store pickup and curbside pickup services.
Is the Verizon store wheelchair accessible?
Yes, the store has a wheelchair accessible entrance.
What products can I find at Russell Cellular in Lawrenceburg?
You can find Verizon Wireless service, cellular phones, smartphones, tablets, accessories, smartwatches, and prepaid products.
What nearby eateries can I visit before or after shopping at Verizon Lawrenceburg?
You can visit nearby places like Firehouse Subs, Gold Star Chili, and White Castle for dining options before or after your visit.
Where can I find automotive services close to the Verizon store?
Nearby automotive services include Take 5 Oil Change, QuikStop Oilube, AutoZone, and Tidal Wave Auto Spa for your car maintenance and wash needs.
Are there any banks or financial services near Russell Cellular's Verizon store?
Yes, U.S. Bank and Western Union are nearby for banking and money transfer services.