Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Kokomo for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.0
246 reviews
5 stars
143
4 stars
38
3 stars
14
2 stars
16
1 star
35
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees were praised for being helpful and knowledgeable, while others were criticized for being unprofessional and unhelpful.
Staff Performance
Certain staff members, like Blake and MaKaiya, received high praise for their assistance, while others were noted for poor service and lack of knowledge.
Wait Times
Customers frequently reported long wait times for assistance, leading to frustration and dissatisfaction.
Billing Issues
Several customers expressed concerns about unexpected charges and billing discrepancies, leading to a loss of trust in the service.
Store Environment
The store was generally described as clean and well-organized, but some customers noted issues with staff communication and the need for more private interactions.
- KBKelli BrothersOct 6, 20251.0We came in to check if we could upgrade. We can't quite yet, but we did have to make a return trip and spend an hour on the phone with support because one of your associates removed a discount we had in place. He made sure to laugh about it while we were in store the second time, too. We will not be renewing our contract. We don't need to give you $170+ every month for your employees to jack up our bill and laugh about it. Do better.
- VBvalerie BeasleyJul 2, 20255.0MaKaiya was good
- ASApril StolzJun 19, 20251.0I am a long term Verizon customer but once my contract is up I am done! We activated new phones at the store and were told the bill would be 415/month. It was for one month. All subsequent months 445. Not to mention the wait was ridiculous for someone to help us! Do better by people and be honest!
- DDDanielle DrewSep 23, 20241.0Went in to trade in and upgrade my sons phone today. Checked online first to make sure before I drove all the way there and it was an option to trade in. No damage to the phone they said unless I paid it off today (6months left) it wasn't an option then asked if someone on the plan took the upgrade? Not possible it's only my husband and 2 teens on the plan none of us have new phones. I said no he said sorry cant help you today unless you pay it off. Had my husband call verizon and they said he should have done the trade in. The representative on the phone said they would call but none of the stores would answer today because iphone 16 launched yesterday and it was a tough weekend. I feel for them I didnt realize it had dropped yesterday but its unprofessional to straight up lie. I live out of town and dont have a lot of opportunities through the week to get to the store before close. I guess we'll be ordering online from now on.
- RBRebecca BoettjerJan 11, 20185.0The help is very knowledgeable about the phones that they sell
Frequently Asked Questions About Verizon
What are the store hours for the Verizon store in Kokomo?
The Verizon store in Kokomo is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Can I schedule an appointment for in-store service at the Kokomo Verizon?
Yes, you can schedule an in-store appointments via the My Verizon app or the Verizon website.
What types of products does the Verizon Kokomo store offer?
The store offers the latest 5G smartphones including iPhone 15, Google Pixel 8, Samsung Galaxy S23, as well as business cell phones, mobile hotspots, tablets, and laptops.
Does Verizon Kokomo provide in-store pickup or delivery options?
Yes, Verizon offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery in select areas.
What payment methods are accepted at Verizon Kokomo?
Verizon Kokomo accepts checks, debit cards, mobile NFC payments, and does not require cash only payments.
What mobile brands can I find at Verizon Kokomo?
Verizon Kokomo carries devices from Apple, Samsung, Motorola, Google, Kyocera, and TCL.
Is free Wi-Fi available at the Verizon store in Kokomo?
Yes, free Wi-Fi is available to customers at the Verizon Kokomo store.
Where is Verizon Kokomo located?
The store is located at 3750 S Reed Rd, Kokomo, Indiana, 46902, USA.
What are some nearby places to Verizon Kokomo that customers might visit before or after?
Nearby places include Buddy's Home Furnishings for furniture shopping, Dunham's Sports for hunting and fishing supplies, and Outback Steakhouse for dining.
Are there any fitness or wellness centers near Verizon Kokomo?
Yes, customers can visit nearby gyms like Club Fitness 24 by Powerhouse, One More Gym, and yoga studios such as TraPoga and Yoga with Krissy.
Can I find places to grab coffee or a snack near Verizon Kokomo?
Yes, Starbucks and Haley Daily Shakes are nearby spots offering coffee, cafes, and healthy food options.