Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Indianapolis for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.9
191 reviews
5 stars
114
4 stars
17
3 stars
14
2 stars
11
1 star
35
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some praised helpful staff while others reported rude or unprofessional behavior.
Technical Support
Customers experienced significant issues with technical support, often being transferred multiple times without resolution.
Store Experience
Some customers enjoyed a smooth and efficient in-store experience, while others faced long waits and unhelpful staff.
Billing Issues
Several customers reported confusion and dissatisfaction with billing practices, including unexpected charges and poor communication.
Product Knowledge
While some staff were noted for their knowledge and helpfulness, others were criticized for lack of information and assistance.
- DADonna ArcheyNov 13, 20251.0I went to pick up an item that was delivered there and the manager wouldn't let me have it. He never asked to see my ID but I gave them all the information I needed to give to show that I ordered this item. I had to call and cancel the item. Even the people online couldn't understand why the manager wouldn't give it to me.
- TTTOct 30, 20251.0Sold me an ultra 2 and they can't even get the cellular connected to my biz plan . Been trying for weeks with no result . I am extremely close to contacting the news station or blowing my brains out inside the lobby of the mass av location . Call customer support and spending weeks on hold to get no results . Then possibly someone will actually give 2 cents about me .
- KKKeelyOct 9, 20251.0It was horrible. I needed help paying my bill & was told by customer service while in the store I could pay w/ cash or gift card. I didn’t have cash & chose to purchase a gift card the manager came out & refused to sell me a gift card. First stating that I wasn’t allowed to buy a gift to pay my bill. I told him that’s false bc that’s the option I was just given. He then changed it to, he’s not going to ALLOW me to purchase a gift card bc they don’t get paid commission off gift cards. So I then asked if what he was saying was that I can’t purchase a gift card bc he won’t personally get paid. Next he accused me of being a scammer & trying to make “fraudulent activity” I showed him my ID w/ my name & my card w/ my name & that the name on the account was also my name. He told me that I could walk to another store & find an ATM. I have a handicap sticker, I can’t walk long distances nor fastly & it was close to closing. I asked to speak to a manager & he said he was. I asked him to call who was above him & he said that he’s not gna do that just so I can get someone else to “go above him”. Finally I expressed my worries of not making it to the store & back in time & that that was wrong. Today is the last day that I can pay & when I told him I would just try to make it & be right back he told me I couldn’t come back & I asked him if that was bc I was going to prove him wrong & in fact come back w/ cash & actually not be scamming. He walked me to the door.He called me these things & accused me of these things & discriminated against me in front of other employees & customers & it was very embarrassing .
- LWLovely WashingtonSep 26, 20255.0Wonderful customer service and communication. In a good location and easy to find.
- ZMZachary MeyersSep 17, 20251.0Get consistently bad service around mapleton fall creek area. Verizon acknowledged that cell tower is overcrowded with no plans to fix it
Frequently Asked Questions About Verizon
What are the Verizon store hours in Indianapolis at 350 Massachusetts Ave?
The Verizon store is open Monday to Friday from 10:00 AM to 7:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
What mobile brands does the Verizon store in Indianapolis offer?
The store offers phones from Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What services can I get at the Verizon store on Massachusetts Ave?
You can get mobile plans, wireless internet plans, voice plans, and purchase business cell phones, tablets, laptops, and mobile hotspots.
Does the Verizon store offer in-store pickup or delivery options?
Yes, they offer in-store pickup, free 2-day shipping, express lockers, and same-day delivery where available.
Can I schedule an appointment at the Verizon store online?
Yes, you can schedule your in-store appointment online through their website or the My Verizon app.
What payment methods are accepted at the Verizon store?
The store accepts check, debit card, and mobile NFC payments; cash is not required.
Is free Wi-Fi available at the Verizon store in Indianapolis?
Yes, free Wi-Fi is available for customers at the store.
What nearby legal services are close to the Verizon store in Indianapolis?
Nearby legal services include the Law Office of Jeff Cardella Criminal Defense Attorney & Expungement Lawyer, Indiana Criminal Defense Lawyer - Joshua P. Stein Law, and Stange Law Firm, PC.
Are there dining options near the Verizon store on Massachusetts Ave?
Yes, Vicino, an Italian restaurant and diner, is located nearby for a meal before or after your visit.
What transportation or parking facilities are near the Verizon store in Indianapolis?
Massala Lot parking is nearby, helping customers find convenient parking when visiting the Verizon store.