Verizon

4.8
542 reviews
Wireless Zone, Verizon Authorized Retailer, Verizon Wireless, smartphones, tablets, smart watches, WiFi, internet, mobile accessories, upgrades, phone lines, bill analysis, prepaid phones. Samsung, Google, Apple, LG, Motorola
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Business Details

9933 Illinois Rd, Fort Wayne, IN
46804, United States
(260) 387-7956
https://shop.wirelesszone.com/in/fort-wayne/9933-illinois-rd
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About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderWireless Zone
Wireless Zone, Verizon Authorized Retailer, Fort Wayne, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 9933 Illinois Rd.

Location

Verizon
9933 Illinois Rd, Fort Wayne, IN
46804, United States

Hours

Reviews

4.8
536 reviews
5 stars
504
4 stars
8
3 stars
3
2 stars
4
1 star
17

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for their helpfulness, knowledge, and professionalism, particularly highlighting individuals like Bryan, Jordan, and Robin.

Store Experience

The store was noted for its clean and welcoming environment, with several customers expressing satisfaction with the overall shopping experience.

Product Knowledge

Staff demonstrated a strong understanding of products and services, effectively assisting customers with upgrades and technical issues.

Mixed Reviews

While most feedback was positive, a few customers reported negative experiences, particularly regarding service issues and billing problems.
  • BF
    Brandon Fehn
    3 days ago
    5.0
    Bryan, Robin, and Noah were all great to work with. They all had their part in working a warranty claim . They helped getting my issue resolved with claims and into a new phone for my son .
  • AW
    Alison White
    Jan 5, 2026
    5.0
    Noah helped us out and was awesome. We had some complicated requests, but he took care of it all and was super kind throughout our interactions. I highly recommend asking for Noah!
  • CC
    Chip Compton
    Dec 26, 2025
    5.0
    Robin is a phone wizard. He had us out of there in almost no time, displaying a vast knowledge of products to go along with an easygoing personality during our upgrade process.
  • CC
    Chaze Casino
    Dec 26, 2025
    5.0
    Robin did a great job explaining everything and taking care of all our needs. Highly recommend.
  • PN
    Paula Niles
    Dec 23, 2025
    5.0
    I had issues with a phone....I went to Illinois Rd store in Fort Wayne In...Noah helped me and was the bestest rep I have ever had. That you for reps like him.
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Frequently Asked Questions About Verizon

What types of devices and services does Verizon at 9924 Illinois offer?

Verizon offers the latest smartphones, tablets, Verizon home internet, tech accessories, connected devices, and more with Verizon network coverage including 5G service for consumers and businesses.

What are the business hours for Verizon at 9924 Illinois in Fort Wayne?

The store is open Monday to Friday from 9 AM to 7 PM, Saturday from 9 AM to 6 PM, and Sunday from 10 AM to 4 PM.