Business Details
About
Cell Phone Store
Mobile Generation offers wireless and home solutions from the nation’s leading provider, Verizon Wireless. Our products and services include smartphones, tablets, mobile hot-spots, accessories, and home services such as internet and home phone. We’re the people who keep you connected, take your life mobile and deliver the level of convenience you depend on. Speed. Power. Innovation. The cutting-edge devices you want. The wireless technology and services you need. Technology that powers your life, connects your world.
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.7
542 reviews
5 stars
484
4 stars
27
3 stars5
2 stars2
1 star
24
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, knowledgeable, and patient, with specific mentions of employees like Shanequa, Rafael, and Joyy.
Professionalism
Several reviews highlighted unprofessional behavior from some employees, including aggressive upselling and poor communication.
Efficiency
Customers appreciated the quick service and efficient problem-solving, although some noted long wait times due to low staffing.
Sales Practices
There were complaints about deceptive sales practices and pressure to add unnecessary services, contrasting with positive experiences of transparent service.
- AGAndrew GodziszDec 17, 20251.0Absolutely unacceptable experience. This Verizon franchise store operates in a completely unprofessional manner and appears to engage in illegal and deceptive sales practices. Employees omit Verizon policies, pressure customers into adding unnecessary extra lines, and aggressively upsell products purely to increase commissions. Changes are made without properly verifying or checking in with the actual account holder, not even verifying the ID of the person they’re working with, and services are presented as mandatory when they are not. Only after leaving do you realize you’ve been signed up for things you never requested or authorized. This behavior is misleading, unethical, and potentially illegal. It reflects poorly on the Verizon brand and should be investigated. Avoid this franchise location at all costs and deal directly with a corporate Verizon store or Verizon customer support instead. To top that off the store manager is extremely rude, asking improper questions, and making assumptions about the customers.
- ASAnaya SosaNov 20, 20255.0Service was great
- SLSteve LesniakNov 19, 20255.0Appreciated the help and expertise!
- NTnan todNov 12, 20255.0Shanequa was exceptional, very personable and professional, patient, never pushing to make a sale, very much attuned to meeting my needs.
- OFOlivia FernandezOct 31, 20255.0Very helpful and patient
Frequently Asked Questions About Verizon
What services and products does Verizon at 2210 N Main St offer?
Verizon provides smartphones, tablets, mobile hot-spots, accessories, and home services like internet and home phone from Verizon Wireless.
What are the store hours for Verizon in Wheaton, IL?
Verizon is open Monday through Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 5:00 PM.
Does this Verizon location offer in-store pickup?
Yes, in-store pickup service is available at this Verizon location.
Is the Verizon store at 2210 N Main St wheelchair accessible?
Yes, the store has wheelchair accessible entrance, parking, and seating, but does not have wheelchair accessible restrooms.
What payment methods are accepted at this Verizon store?
They accept American Express, Android Pay, Apple Pay, Cash, Contactless Payment, Diners Club, Discover, Financing, Mastercard, Samsung Pay, and Visa.
Can I contact Verizon via email or social media?
Yes, you can contact them at contact@themobilegeneration.com or visit their Facebook page at https://www.facebook.com/109001084744678.
Is there free Wi-Fi available at the Verizon store?
Yes, free Wi-Fi is available for customers at this Verizon location.
What nearby stores and services might I visit when shopping at Verizon on N Main St?
Nearby you can find Supercuts hair salon, The UPS Store 5996 for shipping, and Main Street Market Place shopping center, convenient for errands before or after your Verizon visit.
Are there community services close to this Verizon store where I can learn more or contribute?
Yes, organizations such as Team PHenomenal Hope, Heroic Hearts Org, and RESCU Foundation, Inc. are nearby and offer community and charity services.
How can I get to Verizon from nearby transit or plan a visit with events nearby?
While specific transit stations aren't listed, popular nearby businesses like James Mendelsohn, LLC event planning and Cruise Planners Sheila McPherson for travel services can help coordinate your visit or related activities.