Verizon

Reviews

• SH

  Sherry Hoyt

  Dec 30, 2025
  4.0
  Store was very busy, but staff who approached to register my presence was gracious to directly answer my brief, specific question, so I was able to be on my way without wasting my time or Verizon employee time.
• PS

  Paul Showers

  Dec 22, 2025
  1.0
  I went in to add home internet. After that the app never worked. I got charged late fees numerous times and had to go to the store to pay. When I did they ran my card and it didn’t work. Got tired of having to go to store to pay each month. Changed providers. Had to go to store to get transfer pin. Took over an hour. Next am new provider said transfer pin for phone would not work. Went back to Verizon and needed another hour. When that was done they said bring back internet box. I did and when I arrived after providing box my name and social manager said I had someone else’s box. I left and on way out he said don’t be surprised if I get charged for the box. I won’t be. Keep in mind all of those visits when I had to go there to pay and get transfer pin were about as fun as having a tooth removed. Service folks were alwaya condescending. They don’t know what they are doing and were rude every step of the way. Parking and getting into their shop isn’t simple either.
• ES

  Evgenii S

  Dec 13, 2025
  5.0
  Excellent service! Nazar was professional, knowledgeable, and very helpful, explained everything clearly, and went above and beyond.
• PP

  PawelR

  Dec 11, 2025
  1.0
  Stay away. I had very bad experience with this store especially manager Dane Isqiel. He promised me good “deal” on 6 lines (applying credits), however after several days my bill was not what we discussed and he couldn’t explain. I ended up returning all phones and canceling all lines. After spending few hours and 3 trips to this store I had to pay $50 restocking fee. Shady tactics and not honest person. Update 12/31/25 After receiving reply from Verizon, I filled their form and never heard back. It looks like they pretended to try resolving issues but they never do
• NR

  Natalia Romero

  Nov 23, 2025
  1.0
  Hated this store! 0 customer service skills I had a guy named Omar “help” me. In the store because For two weeks prior to this, I had a no iPhone 17 Pro Max that I was getting built for even though I was never able to port out my number. Well, I came in the store and Omar Ask, what do I need help with? I tell him that I need help supporting on my number. I gave him the details. He calls customer service, and the lady on the line was way more helpful than he was. She was walking him through the steps But he was not paying attention. He was on his phone, using his translator to translate a conversation between him and someone else. When the lady on the customer service line, I love you how is everything going? We would just say yeah it’s fine and all he had to do was turn the phone off. He was not turning the phone off. It was falling on the steps. He was just on his phone acting like I wasn’t even there But then I stepped in with a customer service representative that was on the phone and I told her that the phone is still on, so I took my phone back and I turned it off as she said Then Omar took the phone back and went back on his phone to translating a conversation he was having with someone else. This is extremely unprofessional. I was there two hours. Really the people that helped me out with the people that were on the phone not the store representative. I just had to go in to show my ID. It seems like it’s part of the bureaucratic process. He kept giving the information over the following correctly. I had to correct them a few times I even took over and had to do this myself on the phone by myself even though he was there. The manager came over a few times just ask how everything was going at some point they all went into the back and all the customers were left at the front by themselves.. Finally, once everything was done, it’s almost 3 hours later. I just wanna get out of there considering that I’ve been on the phone with customer service for two weeks before this trying to activate my line. I ask when is my due date I could not tell me. I asked him if I could change it if I needed to he said I should’ve asked that to the lady on the phone.. And I said what do you mean you can’t help me with that he said no. So it really seems like the story is worthless. They can’t help you with anything. They always call customer service and then specifically Omar does not even follow those instructions at the customer service representative is providing. It’s just on his phone literally translating a conversation he’s having with someone. He’s not even invested in what’s going on with the lines again he had no part in helping me out. I think Michelle who was on the phone with Moore and myself. She was the one that actually helped me out a ton!! I highly suggest that you guys look into Omar and provide him with some additional training because there’s absolutely no way that there was zero professionalism going on I expect better from Verizon. I’m highly disappointed.

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