Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 472 Rt 47 in Sugar Grove, IL 60554
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.7
443 reviews
5 stars
393
4 stars
25
3 stars2
2 stars6
1 star
17
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff is frequently praised for being friendly, helpful, and knowledgeable, with many customers recommending specific employees for their exceptional service.
Staff Knowledge
Employees are noted for their expertise and ability to explain options clearly, helping customers make informed decisions.
Mixed Experiences
While many reviews highlight positive interactions, there are also reports of rude or unhelpful staff, leading to a mixed overall impression.
Store Hours Issues
Several customers expressed frustration over inconsistent store hours and closures, impacting their ability to receive service.
Product Assistance
Customers appreciated the thorough assistance provided during phone upgrades and plan changes, although some reported issues with follow-up and order management.
- MMMindfulness3 days ago5.0Some of the best customer service I've seen in years, thanks!
- LLLindaDec 13, 20255.0Friendly, helpful and professional staff Great customer service Definitely recommend
- KNKelly NelsonNov 21, 20255.0Attentive patient kind and thorough!
- KKKandaceOct 22, 20255.0Mark was amazing and extremely helpful. He was very patient and was handling multiple customers all day with kindness and great multitasking. Very nice person and will recommend going to see him for anything at this location.
- TCTrina CarrieSep 25, 20255.0I recently went in to upgrade my old phone with a new one. We worked with Mark at Russell Cellular. He was extremely knowledgeable and helpful. He gave us the best deals available and ended up reducing our current bill. We appreciated his help so much that we took my mother in to replace her phone as well. Would 100% recommend working with Mark at Russell Cellular in Sugar Grove.
Frequently Asked Questions About Verizon
What is the address of Russell Cellular in Sugar Grove?
Russell Cellular is located at 472 Route 47, Sugar Grove, IL 60554.
What are the store hours for Russell Cellular in Sugar Grove?
The store is open Monday to Saturday from 9:00 AM to 7:00 PM, and on Sundays from 11:00 AM to 5:00 PM.
Which mobile phone brands does Russell Cellular offer?
They offer Verizon, Samsung, Google, Apple, Motorola, and LG products.
Does Russell Cellular provide in-store pickup for orders?
Yes, in-store pickup is available at this location.
What payment options are accepted at Russell Cellular?
They accept American Express, Cash, Discover, Mastercard, and Visa.
Is the Russell Cellular store wheelchair accessible?
Yes, the store has wheelchair accessible entrance and parking.
How can I schedule services or manage my account for Russell Cellular?
You can use the My Verizon app, available in the Apple App Store, or visit their quick link at https://m.vzw.com/naR38wFT?locationcode=N893301 to schedule services and manage your account.
What nearby healthcare services can customers find close to Russell Cellular?
Nearby healthcare services include Oana Patrascu, MD, Rush Convenient Care, and Northwestern Medicine Primary Care Sugar Grove, providing medical assistance while you're in the area.
Are there dining options near Russell Cellular for a meal before or after shopping?
Yes, nearby dining options include Jimmy John's sandwich shop, Dunkin' coffee shop, Culver's burger restaurant, and King Wok 47 Chinese restaurant for a variety of meal choices.
What other retail or service businesses are located near Russell Cellular?
Nearby are The UPS Store 7155 for shipping and printing, First Secure Community Bank, and several beauty salons like Ziza Nail Spa and Great Clips, offering convenient errands or pampering while you visit.