Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 472 Rt 47 in Sugar Grove, IL 60554
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.7
440 reviews
5 stars
391
4 stars
25
3 stars2
2 stars6
1 star
16
What are people saying?
AI-generated from recent customer reviews
Customer Service
Most customers praised the staff for being friendly, knowledgeable, and patient, with many specific mentions of employees like Mark, Alex, and Chuck.
Technical Support
Several reviews highlighted the staff's ability to resolve technical issues quickly and efficiently, often exceeding customer expectations.
Store Experience
Customers appreciated the welcoming atmosphere and personal attention they received, making them feel valued and understood.
Product Knowledge
Employees were frequently noted for their expertise in explaining products and plans, helping customers make informed decisions.
Mixed Reviews
While many had positive experiences, some customers reported instances of poor service or unhelpfulness, indicating inconsistency in staff performance.
- KNKelly Nelson3 days ago5.0Attentive patient kind and thorough!
- KKKandaceOct 22, 20255.0Mark was amazing and extremely helpful. He was very patient and was handling multiple customers all day with kindness and great multitasking. Very nice person and will recommend going to see him for anything at this location.
- BLBrandy LehmanSep 29, 20255.0Tyler at Verizon in Sugar Grove is great! Highly recommend
- TCTrina CarrieSep 25, 20255.0I recently went in to upgrade my old phone with a new one. We worked with Mark at Russell Cellular. He was extremely knowledgeable and helpful. He gave us the best deals available and ended up reducing our current bill. We appreciated his help so much that we took my mother in to replace her phone as well. Would 100% recommend working with Mark at Russell Cellular in Sugar Grove.
- LBLindsey BrownSep 8, 20255.0The guys that work here are incredibly sweet and kind. I always ask a million questions and they have been very thorough on all the options for what I can do with my devices so I can get the best pricing. I'm even considering switching over my home internet which would be way cheaper than I have been paying elsewhere. I also love my new Galaxy Flip 7 and the transfer to it was very smooth.
Frequently Asked Questions About Verizon
What is the address of Russell Cellular in Sugar Grove?
Russell Cellular is located at 472 Route 47, Sugar Grove, IL 60554.
What are the store hours for Russell Cellular in Sugar Grove?
The store is open Monday to Saturday from 9:00 AM to 7:00 PM, and on Sundays from 11:00 AM to 5:00 PM.
Which mobile phone brands does Russell Cellular offer?
They offer Verizon, Samsung, Google, Apple, Motorola, and LG products.
Does Russell Cellular provide in-store pickup for orders?
Yes, in-store pickup is available at this location.
What payment options are accepted at Russell Cellular?
They accept American Express, Cash, Discover, Mastercard, and Visa.
Is the Russell Cellular store wheelchair accessible?
Yes, the store has wheelchair accessible entrance and parking.
How can I schedule services or manage my account for Russell Cellular?
You can use the My Verizon app, available in the Apple App Store, or visit their quick link at https://m.vzw.com/naR38wFT?locationcode=N893301 to schedule services and manage your account.
What nearby healthcare services can customers find close to Russell Cellular?
Nearby healthcare services include Oana Patrascu, MD, Rush Convenient Care, and Northwestern Medicine Primary Care Sugar Grove, providing medical assistance while you're in the area.
Are there dining options near Russell Cellular for a meal before or after shopping?
Yes, nearby dining options include Jimmy John's sandwich shop, Dunkin' coffee shop, Culver's burger restaurant, and King Wok 47 Chinese restaurant for a variety of meal choices.
What other retail or service businesses are located near Russell Cellular?
Nearby are The UPS Store 7155 for shipping and printing, First Secure Community Bank, and several beauty salons like Ziza Nail Spa and Great Clips, offering convenient errands or pampering while you visit.