Verizon

4.6
309 reviews

About

Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderCellular Sales
Cellular Sales is St Charles’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. With multiple Knoxville locations, we offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission has been to keep [city] connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.

Details

  • Requires appointmentNot available

Location

Verizon
3834 E Main St, St Charles, IL
60174, United States

Hours

Reviews

4.6
303 reviews
5 stars
265
4 stars
6
3 stars
4
2 stars
4
1 star
24

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for their exceptional customer service, highlighting their friendliness, patience, and willingness to help.

Knowledgeable Staff

Several reviews noted the staff's expertise and ability to resolve issues efficiently, with specific mentions of employees like Moe, Logan, and Josh.

Mixed Experiences

While many had positive experiences, some customers reported poor service or issues with billing and communication, indicating inconsistency in service quality.

Store Type Confusion

Multiple reviews mentioned that this location is not a corporate Verizon store, leading to confusion and dissatisfaction regarding service and promotions.
  • SP
    Sally Pobojewski
    Dec 5, 2025
    5.0
    Outstanding customer service from people who know what they're doing. Thanks to Logan who managed a complicated transaction involving setting up a new phone and transferring the old phone to a new user. My best Verizon experience ever!
  • CT
    Cassy T
    Oct 10, 2025
    5.0
    They are really kind and friendly at this location! Moe was multi tasking like a boss and definitely helped me with all my issues I was having with my previous phone provider. Definitely recommend!
  • ML
    Matt Loring
    Oct 10, 2025
    5.0
    Ive been a Verizon customer for over a decade. And thanks to this store I intend to continue to be a loyal customer. The staff here is incredibly friendly and patient with any issues, upgrades, or questions I have. Moe has been amazingly patient in assisting with adding lines and working through my account plans. Thanks to all the wonderful staff here at this location!
  • ER
    Emily Mo (Emmie Rose)
    Sep 28, 2025
    1.0
    Extremely poor customer service and management! The sales manager Moe was very rude, during our conversation he continuously smashed the new phone on the table as he escalated. Multiple workers were gathered in the back room and this sales manager Moe went back there to rant on about my sale. Zero professionalism!
  • LG
    Lori Georgeson
    Sep 23, 2025
    5.0
    Tyler at Verizon is great! He helped me this morning with fixing my broken screen. AND, my international calling on another line. Tyler and Moe both made sure my daughter had calling while she was traveling out of the country. This is the place to go!

Frequently Asked Questions About Verizon

Where is the Verizon Cellular Sales store located in St Charles?

The Verizon Cellular Sales store is located at 3834 E Main St, St Charles, IL 60174.

What brands of smartphones can I find at this Verizon store?

You can find smartphones from Apple, Samsung, Google, Motorola, LG, HTC, and Asus at this Verizon store.