Business Details
About
Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderCellular Sales
Cellular Sales is St Charles’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. With multiple Knoxville locations, we offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission has been to keep [city] connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.
Details
- Requires appointmentNot available
Location
Hours
Reviews
4.6
303 reviews
5 stars
265
4 stars
6
3 stars4
2 stars4
1 star
24
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their exceptional customer service, highlighting their friendliness, patience, and willingness to help.
Knowledgeable Staff
Several reviews noted the staff's expertise and ability to resolve issues efficiently, with specific mentions of employees like Moe, Logan, and Josh.
Mixed Experiences
While many had positive experiences, some customers reported poor service or issues with billing and communication, indicating inconsistency in service quality.
Store Type Confusion
Multiple reviews mentioned that this location is not a corporate Verizon store, leading to confusion and dissatisfaction regarding service and promotions.
- SPSally PobojewskiDec 5, 20255.0Outstanding customer service from people who know what they're doing. Thanks to Logan who managed a complicated transaction involving setting up a new phone and transferring the old phone to a new user. My best Verizon experience ever!
- CTCassy TOct 10, 20255.0They are really kind and friendly at this location! Moe was multi tasking like a boss and definitely helped me with all my issues I was having with my previous phone provider. Definitely recommend!
- MLMatt LoringOct 10, 20255.0Ive been a Verizon customer for over a decade. And thanks to this store I intend to continue to be a loyal customer. The staff here is incredibly friendly and patient with any issues, upgrades, or questions I have. Moe has been amazingly patient in assisting with adding lines and working through my account plans. Thanks to all the wonderful staff here at this location!
- EREmily Mo (Emmie Rose)Sep 28, 20251.0Extremely poor customer service and management! The sales manager Moe was very rude, during our conversation he continuously smashed the new phone on the table as he escalated. Multiple workers were gathered in the back room and this sales manager Moe went back there to rant on about my sale. Zero professionalism!
- LGLori GeorgesonSep 23, 20255.0Tyler at Verizon is great! He helped me this morning with fixing my broken screen. AND, my international calling on another line. Tyler and Moe both made sure my daughter had calling while she was traveling out of the country. This is the place to go!
Frequently Asked Questions About Verizon
Where is the Verizon Cellular Sales store located in St Charles?
The Verizon Cellular Sales store is located at 3834 E Main St, St Charles, IL 60174.
What brands of smartphones can I find at this Verizon store?
You can find smartphones from Apple, Samsung, Google, Motorola, LG, HTC, and Asus at this Verizon store.
What are the store hours for Verizon Cellular Sales in St Charles?
The store is open Monday through Saturday from 9:00 AM to 9:00 PM, and on Sunday from 11:00 AM to 6:00 PM.
Does the Verizon St Charles store offer curbside pickup?
Yes, this store offers both in-store pickup and curbside pickup services.
Can I pay my Verizon bill in-store at Cellular Sales?
Yes, you can pay your Verizon bill in-store at the Cellular Sales location.
What payment options does Verizon Cellular Sales accept?
They accept American Express, Discover, Mastercard, and Visa credit cards.
Do I need an appointment to visit this Verizon store?
No, appointments are not required to visit the Verizon Cellular Sales store.
Which nearby restaurants can I visit before or after shopping at Verizon Cellular Sales?
You can enjoy dining at nearby restaurants such as It's Just Wings, Giordano's, Chick-fil-A, Chili's Grill & Bar, Bella European Bistro, and Cold Stone Creamery.
Are there other mobile phone stores near the Verizon Cellular Sales location?
Yes, nearby mobile phone stores include another Verizon store, Cellular Sales, T-Mobile, and the AT&T Store.
What local businesses near Verizon can help with technology or medical services?
Nearby businesses include Teqworks for IT and computer repair, Forever EyeCare optometrist, various health providers like INAPC Neurology & Athletic Performance Clinic, and physical therapy centers such as Doctors of Physical Therapy and NovaCare Kids Pediatric Therapy.