Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Springfield for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.5
282 reviews
5 stars
121
4 stars
52
3 stars
28
2 stars
12
1 star
69
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service quality, with many customers reporting rude or unhelpful staff, while a few praised specific employees for their excellent service.
Staff Competence
Numerous reviews highlight issues with staff knowledge and competence, with some customers feeling misinformed or dismissed, leading to frustration.
Long Wait Times
Several customers experienced long wait times in the store, contributing to dissatisfaction with their overall experience.
Mixed Experiences
While some customers reported positive interactions and successful resolutions, many others expressed disappointment and frustration with their visits.
- SDsue dunbarDec 19, 20251.0I turned my phone off to reboot and when I turned it back on, the screen showed a bunch of gibberish. I took it into the Verizon store and the young man took one look at it and said he had no idea what was wrong and that I had broke it. He told me I had to take it to the Geek Squad or call customer service....hard to do with no phone. He was unwilling to help me. I took it over to Geek Squad and the fella there fixed it for me in less than 30 seconds at no charge. Evidently my phone had an update overnight and something happened. He pushed the button to reboot and voila, phone fixed. Thanks Geek Squad !!! Evidently if your not buying at Verizon, they do not want to help. I heard this same story from someone else in line at Geek Squad. I have been a Verizon customer 30+ years and their customer service had gone WAAAYYY DOWN! Someone needs to take a look at this!
- JOJoshua OxleyNov 20, 20251.0will hang up on you and be very little help
- PCPhil ChilesOct 9, 20255.0Tech was wonderful. Amer weathered a 30 minute call to ATT and persisted. I would recommend him any time
- MHmary henrySep 25, 20251.0I asked for a receipt and was advised they will bill you. Then was told he couldn't transfer info from one phone to the other , I was advised to take the Best Buy and they would transfer and they wanted $ 40.00 to transfer. Very poor 😢 cust service.
- CMCougar MarcySep 16, 20255.0Excellent service especially with a worker named Prince I absolutely love the service he does I would definitely recommend him to anyone who wants to switch to Verizon
Frequently Asked Questions About Verizon
What are the store hours for the Verizon store in Springfield?
The Verizon store in Springfield is open Monday through Saturday from 9 AM to 7 PM, and on Sundays from 11 AM to 6 PM.
What brands of smartphones does this Verizon store offer?
This Verizon store offers the latest smartphones from Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What convenient shipping and pickup options does the Verizon Springfield store provide?
The store offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery options in select areas.
Can I schedule an in-store appointment at the Springfield Verizon store?
Yes, you can schedule an in-store appointment online or via the My Verizon app for added convenience.
What types of business products does this Verizon store carry?
The Verizon Springfield store offers business cell phones, mobile hotspots, tablets, and laptops.
What mobile and wireless plans are available at the Verizon Springfield store?
The store offers a variety of mobile plans, wireless internet plans, and voice plans to suit your needs.
What payment methods are accepted at the Verizon Springfield store?
The store accepts debit cards, mobile NFC payments, and paychecks; cash is not required.
Are there any nearby dining options where I can eat before or after visiting Verizon?
Yes, nearby dining options include Papa Johns Pizza, McDonald's, Bakers Square, Portillo's, and Starbucks, perfect for a meal or snack before or after your visit.
Are there any nearby hotels for visitors to Springfield who plan to shop at Verizon?
Yes, several hotels are nearby including Comfort Inn, Quality Inn & Suites, Spark by Hilton Springfield Southwest, and Fairfield Inn by Marriott Springfield, offering convenient accommodations.
What nearby services can help with printing or insurance needs while visiting Verizon?
Nearby, you can find FedEx Office Print & Ship Center for printing services and Freeway Insurance as well as InsureOne Insurance Agency for financial and auto insurance services.