Business Details
About
Cell Phone StoreElectronics Store
Visit our store at South Elgin for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.8
171 reviews
5 stars
100
4 stars
17
3 stars
13
2 stars
9
1 star
32
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised helpful and friendly staff, others reported rude and dismissive behavior, particularly from management.
Staff Knowledge
Many customers found staff to be knowledgeable and helpful, but there were also complaints about employees lacking information and being unhelpful.
Wait Times
Several reviews mentioned long wait times, with some customers experiencing delays before receiving assistance.
Billing Issues
Multiple customers reported problems with billing and unexpected charges, leading to dissatisfaction with the transparency of pricing.
Store Environment
The store environment received positive remarks for being nice and comfortable, although some customers noted issues with staffing levels.
- RSRobert S.1 day ago1.0Store representative wants give me info over the phone on stock availability!!!
- JTJose TorresOct 2, 20255.0Had a perfect experience with Verizon and I have to give credit to Zachary F. And David for helping me out with new service and great customer service
- SOSuzann OlsonAug 11, 20214.0The men working this store were very nice and helpful, the only problem was the wait I had to indure because the people on the other end of the phone that they had to deal with in order to switch my phone. 3 hours was a bit much.
- BBBrandonNov 21, 20201.0Tl:DR All I needed was a simple SIM adapter and no one at this store was willing/able to help me. Go out of your way to the Batavia store instead. Horrible customer service from what I have to assume is the manager of this store by his 'my house' attitude. Went in to get a copy of my SIM for a new (to me) phone and I started talking with an employee that was trying to be helpful, when someone else walked over and started talking over him to ask what kind of phone I'd gotten, then loudly declared that the phone I'd just bought was told old (it's an S5 that I know works on the network already) and that he would not help me get it working on their (read MY) network. I walked out without a word, drove down the street to the shop in Batavia and was quickly helped, not talked down to, and out of the store in less than 5 mins with my new phone working wonderfully, all at no charge none the less!
- LPLynda PearsonJan 13, 20174.0The reps were very nice and available to me.
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in South Elgin?
The Verizon store is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Which mobile brands are available at the Verizon South Elgin location?
You can find Apple, Samsung, Motorola, Google, Kyocera, and TCL devices at the Verizon South Elgin store.
Does the Verizon store in South Elgin offer in-store pickup and delivery options?
Yes, the store offers in-store pickup, curbside pickup, free 2-day shipping, express lockers, and same-day delivery options in select areas.
How can I schedule an appointment or order online from Verizon in South Elgin?
You can schedule an in-store appointment or place an online order through their website or the My Verizon app.
What payment methods are accepted at Verizon South Elgin?
Verizon South Elgin accepts pay by check, debit card, mobile NFC payments, and does not require cash only transactions.
Does the Verizon store provide free Wi-Fi for customers?
Yes, the Verizon store in South Elgin offers free Wi-Fi to its customers.
What services does Verizon South Elgin offer for business customers?
The store offers business cell phones, mobile hotspots, tablets, laptops, and wireless and voice plans tailored for businesses.
What nearby places can I visit before or after shopping at Verizon South Elgin?
Nearby you can visit Massage Envy for relaxation, Dotty's cafe for coffee, or Chili's Grill & Bar for a meal.
Are there fitness centers close to Verizon South Elgin where I can work out?
Yes, Fitness 19 and F45 Training gyms are nearby and great options for an active lifestyle.
What dining options are available near Verizon South Elgin?
You can enjoy a variety of cuisines nearby including Jurin Japanese Restaurant, Lao and Thai Spicy Noodle, and It's Just Wings for chicken wings.