Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at South Elgin for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.8
171 reviews
5 stars
100
4 stars
17
3 stars
13
2 stars
9
1 star
32
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for being helpful and knowledgeable, others are criticized for being rude or unhelpful.
Store Management
Several reviews mention poor management practices, including dismissive behavior and lack of support for staff and customers.
Wait Times
Customers frequently report long wait times, often exacerbated by understaffing or inefficient service.
Billing Issues
Multiple customers express frustration over billing discrepancies and lack of transparency regarding charges.
- DPDarpan PatelDec 20, 20251.0The worst store!! No customer service sense whatsoever by any employees including the so called manager of this store! Was falsely sold on the home internet and was told I would be charged $0 if returned and canceled within the first month and this was complete opposite of what happened. Ended up paying even though I canceled in 10 days of getting this “free” home internet trial for 30 days! Brittany the manager would not help even though she was the one that gave me this when I had gone in for my hotspot device help. Not only that, now that I am trying to pause/cancel my hotspot line since I only use it for summer months, they would not help doing that either even though I was told by David at the store to come in and do that and they would be able to help. All they do now is send me to a customer service number which wants to charge $10 to help cancel! Are you even for real? Brittany and this dude who attended to me today, laugh at me like they think this is a joke! These people shouldn’t even be in customer service let alone be managers! Would never get services from verizon because of these guys and the experience on these two instances
- RSRobert S.Nov 22, 20251.0Store representative wants give me info over the phone on stock availability!!!
- JTJose TorresOct 2, 20255.0Had a perfect experience with Verizon and I have to give credit to Zachary F. And David for helping me out with new service and great customer service
- SOSuzann OlsonAug 11, 20214.0The men working this store were very nice and helpful, the only problem was the wait I had to indure because the people on the other end of the phone that they had to deal with in order to switch my phone. 3 hours was a bit much.
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in South Elgin?
The Verizon store is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Which mobile brands are available at the Verizon South Elgin location?
You can find Apple, Samsung, Motorola, Google, Kyocera, and TCL devices at the Verizon South Elgin store.
Does the Verizon store in South Elgin offer in-store pickup and delivery options?
Yes, the store offers in-store pickup, curbside pickup, free 2-day shipping, express lockers, and same-day delivery options in select areas.
How can I schedule an appointment or order online from Verizon in South Elgin?
You can schedule an in-store appointment or place an online order through their website or the My Verizon app.
What payment methods are accepted at Verizon South Elgin?
Verizon South Elgin accepts pay by check, debit card, mobile NFC payments, and does not require cash only transactions.
Does the Verizon store provide free Wi-Fi for customers?
Yes, the Verizon store in South Elgin offers free Wi-Fi to its customers.
What services does Verizon South Elgin offer for business customers?
The store offers business cell phones, mobile hotspots, tablets, laptops, and wireless and voice plans tailored for businesses.
What nearby places can I visit before or after shopping at Verizon South Elgin?
Nearby you can visit Massage Envy for relaxation, Dotty's cafe for coffee, or Chili's Grill & Bar for a meal.
Are there fitness centers close to Verizon South Elgin where I can work out?
Yes, Fitness 19 and F45 Training gyms are nearby and great options for an active lifestyle.
What dining options are available near Verizon South Elgin?
You can enjoy a variety of cuisines nearby including Jurin Japanese Restaurant, Lao and Thai Spicy Noodle, and It's Just Wings for chicken wings.