Verizon

4.9
430 reviews

About

Cell Phone Store
TEAM Wireless is your local Verizon Authorized Retailer serving Michigan, Illinois, Wisconsin, and Minnesota offering the latest smartphones, tablets, and wireless accessories. TEAM Wireless is also a full service device repair center repairing smartphones, tablets, and more. TEAM Wireless prides itself on great customer service during and after the sale. We welcome you to come visit one of our stores to get to know us and see what we are all about. You can find our locations on our website at www.teamwireless.com or download the TEAM Wireless app to your smartphone or tablet.

Location

Verizon
1605 W Main St, Shelbyville, IL
62565, United States

Hours

Reviews

4.9
426 reviews
5 stars
398
4 stars
14
3 stars
5
2 stars
0
1 star
9

What are people saying?

AI-generated from recent customer reviews

Customer Service

Tara and her team received high praise for their friendly, knowledgeable, and patient customer service.

Staff Knowledge

Customers noted the staff's expertise in handling technical issues and providing helpful information about products and plans.

Positive Atmosphere

The store was described as having a pleasant atmosphere, with staff getting along well and creating a welcoming environment.

Efficiency

Many reviews highlighted quick service and efficient handling of customer needs, with minimal wait times.

Problem Resolution

Tara and other staff members were commended for their ability to resolve issues effectively, even under challenging circumstances.
  • CB
    Christian Bolinger
    1 day ago
    5.0
    The employees at this store went above and beyond in helping me understand my plan and my lines. They provide excellent customer service, answered all our questions and helped us get the right plan and devices that best suited our needs. Tha k you Shelbyville Verizon.
  • LD
    Linda Yutmeyer Dupasquier
    Nov 7, 2025
    5.0
    Michael went above and beyond to get me the right phone, the right equipment, and make sure it worked for my car. For several years, I have dreaded getting a new phone, but he made the experience very easy! Highly recommend Verizon in Shelbyville Illinois.
  • MS
    Michael Shew
    Nov 4, 2025
    5.0
    Service was great. Love the new screen protector
  • CC
    Carla Curtis
    Oct 16, 2025
    5.0
    Tara is excellent at her job ! Aways pleased with her customer service .
  • TS
    Tammie Shewmaker
    Oct 14, 2025
    5.0
    Tara is the only person we trust to help us with our phones! She's so nice to deal with and she's very patient with us old folks that are not tech savvy! Ĺove her!

Frequently Asked Questions About Verizon

What services does Verizon at 1605 W Main St offer?

Verizon offers the latest smartphones, tablets, wireless accessories, and full device repair services, including smartphones and tablets.

What are the operating hours for Verizon in Shelbyville, IL?

The store is open Monday through Friday from 9:00 AM to 5:00 PM and closed on Saturdays and Sundays.