Verizon

4.8
468 reviews

About

Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderTelephone Company
TCC Plano, a Verizon authorized retailer, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to TCC for smartphones, tablets, Verizon home internet, award-winning customer service, and more. Plus, proceeds from every purchase go directly toward doing good in your local community. Visit us at 6548 W Route 34.

Details

  • DebitAvailable
  • Accepts checksAvailable
  • Wheelchair accessible entranceAvailable

Location

Verizon
6548 W Route 34, Plano, IL
60545, United States

Hours

Reviews

4.8
466 reviews
5 stars
435
4 stars
4
3 stars
10
2 stars
3
1 star
14

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service, with some praising staff like Nina and Justin for their professionalism and helpfulness, while others reported negative experiences with Christina's attitude.

Product Knowledge

Several customers highlighted the staff's knowledge and ability to assist with technical issues and product setups.

Store Experience

Customers appreciated the quick service and efficiency in handling transactions, although some reported issues with stock availability.

Staff Attitude

While many reviews praised staff for being friendly and helpful, there were notable complaints about rudeness and unprofessional behavior from certain employees.

Resolution of Issues

Some customers expressed frustration with unresolved issues related to billing and service, indicating a need for better follow-up and support.
  • CH
    Cheryl Hurtado
    1 day ago
    5.0
    Michael helped me out with settings!! Very helpful!!!
  • WM
    William McElhone
    1 day ago
    5.0
    Michael did a great job went above and beyond Great job thank you
  • PB
    Pat Bilthouse
    4 days ago
    5.0
    Christina was a gem. Very patient and willing to try several things to help me out. My problem was resolved! Great job
  • CC
    camronnn
    Nov 7, 2025
    5.0
    Christina was super kind and helpful while helping me trade in my phone and upgrade! Helped me understand my offers and my service.
  • KP
    Kelli Portenkirchner
    Oct 26, 2025
    1.0
    If I could in fact give a lower rating I would. They started by telling my boyfriend that if we bought the new apple 17 pro max watch, then we would get the new apple watch and Ipad free. We were only going for a watch. So when he went me on togo gt it set it was my birthday gift, they had the wrong promo. Okay fine, then I don't want the phone just do the watch. so we do the watch, and disconnect my old watch. I get home and I have no clue what watch they disconnected but they did not connect my watch to cell service. They obviously have no clue what's going on, on top of they have like almost nothing in stock.

Frequently Asked Questions About Verizon

What types of devices and services does Verizon at TCC Plano offer?

Verizon at TCC Plano offers the latest smartphones, tablets, Verizon home internet, and accessories with Verizon network coverage, including 5G service, for both consumers and businesses.

Where is the Verizon authorized retailer TCC Plano located?

TCC Plano is located at 6548 W Route 34, Plano, IL 60545, in front of the Walmart Supercenter and next to Gamestop.