Business Details
About
Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderTelephone Company
TCC Plano, a Verizon authorized retailer, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to TCC for smartphones, tablets, Verizon home internet, award-winning customer service, and more. Plus, proceeds from every purchase go directly toward doing good in your local community. Visit us at 6548 W Route 34.
Details
- DebitAvailable
- Accepts checksAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.8
466 reviews
5 stars
435
4 stars4
3 stars
10
2 stars3
1 star
14
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service, with some praising staff like Nina and Justin for their professionalism and helpfulness, while others reported negative experiences with Christina's attitude.
Product Knowledge
Several customers highlighted the staff's knowledge and ability to assist with technical issues and product setups.
Store Experience
Customers appreciated the quick service and efficiency in handling transactions, although some reported issues with stock availability.
Staff Attitude
While many reviews praised staff for being friendly and helpful, there were notable complaints about rudeness and unprofessional behavior from certain employees.
Resolution of Issues
Some customers expressed frustration with unresolved issues related to billing and service, indicating a need for better follow-up and support.
- CHCheryl Hurtado1 day ago5.0Michael helped me out with settings!! Very helpful!!!
- WMWilliam McElhone1 day ago5.0Michael did a great job went above and beyond Great job thank you
- PBPat Bilthouse4 days ago5.0Christina was a gem. Very patient and willing to try several things to help me out. My problem was resolved! Great job
- CCcamronnnNov 7, 20255.0Christina was super kind and helpful while helping me trade in my phone and upgrade! Helped me understand my offers and my service.
- KPKelli PortenkirchnerOct 26, 20251.0If I could in fact give a lower rating I would. They started by telling my boyfriend that if we bought the new apple 17 pro max watch, then we would get the new apple watch and Ipad free. We were only going for a watch. So when he went me on togo gt it set it was my birthday gift, they had the wrong promo. Okay fine, then I don't want the phone just do the watch. so we do the watch, and disconnect my old watch. I get home and I have no clue what watch they disconnected but they did not connect my watch to cell service. They obviously have no clue what's going on, on top of they have like almost nothing in stock.
Frequently Asked Questions About Verizon
What types of devices and services does Verizon at TCC Plano offer?
Verizon at TCC Plano offers the latest smartphones, tablets, Verizon home internet, and accessories with Verizon network coverage, including 5G service, for both consumers and businesses.
Where is the Verizon authorized retailer TCC Plano located?
TCC Plano is located at 6548 W Route 34, Plano, IL 60545, in front of the Walmart Supercenter and next to Gamestop.
What are the operating hours of Verizon TCC Plano?
The store is open Monday through Saturday from 10:00 AM to 6:00 PM, and Sunday from 11:00 AM to 4:00 PM.
Does Verizon TCC Plano offer in-store pickup services?
Yes, in-store pickup is available at Verizon TCC Plano.
Which mobile brands are available at Verizon TCC Plano?
You can find popular brands such as Apple, Samsung, Motorola, LG, HTC, and Google at Verizon TCC Plano.
How can I schedule an appointment at Verizon TCC Plano?
You can schedule an appointment online at https://www.tccrocks.com/appointments/.
Is Verizon TCC Plano wheelchair accessible?
Yes, Verizon TCC Plano has a wheelchair accessible entrance.
What are some nearby restaurants customers can visit before or after shopping at Verizon TCC Plano?
Nearby restaurants include La Michoacana De Bella (ice cream), Dos Caminos Mexican Restaurant, Patrona Cantina Grille (American), Los Morritos Mexican Restaurant and Steakhouse, Culver's, Subway, Burger King, and Arby's.
Where can I get my hair or nails done near Verizon TCC Plano?
Nearby salons include Lee Nails and Great Clips, both offering hair and beauty services.
What nearby facilities can help me access financial services or convenient stops when visiting Verizon TCC Plano?
Nearby financial services and convenience spots include TitleMax Title Loans, Murphy USA gas station, USPS post office, and Western Union money transfer services.