Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Palatine for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.5
237 reviews
5 stars
125
4 stars
16
3 stars
15
2 stars
12
1 star
69
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of staff members like Alymbek and Kurmanbek, while others reported negative experiences with unhelpful or rude employees.
Long Wait Times
Several reviews mentioned long wait times and inefficient service, with some customers leaving without assistance after waiting for extended periods.
Sales Practices
There were complaints about aggressive sales tactics and misleading information regarding promotions and pricing, leading to customer dissatisfaction.
Store Management
Mixed feedback on management, with some customers noting helpful managers while others reported unprofessional behavior and lack of support.
Overall Experience
While some customers had positive experiences and recommended the store, others expressed frustration and disappointment, suggesting inconsistency in service quality.
- CCClaudia1 day ago5.0Jacob was extremely knowledgeable and explained everything in great detail to make sure I was satisfied in all aspects of the sale. He also reviewed and explained my bill in depth and tweaked it to fit my needs. Jacob was absolutely fantastic and showed extraordinary customer service !!!
- ANAngelique Nieves3 days ago5.0Today I went into Verizon to switch my service from T-Mobile. I had the pleasure of working with Jacob; he was super knowledgeable and had such thoughtful service. He immediately greeted me upon arrival and assisted me as soon as he was available. He was able to upgrade my phone and service while also saving me almost $40 a month, I couldn’t ask for more! Thank you for everything, Jacob!
- YKYunny KimDec 24, 20255.0Incredibly positive experience. Jacob helped my family with new phones and plans. He helped us to get the best deal that’s out there. We switched from T-mobile to Verizon and are so happy about it. Thanks for all your help. I highly recommend this store!
- EKEleanna KrasmanNov 26, 20255.0I had a great experience today thanks to Alymbek. He was incredibly polite, patient, and knowledgeable. He figured out my iPhone issue right away and made the whole process super easy. I really appreciated his help. It was fantastic customer service.
- EPErik PerezNov 11, 20255.0Great store experience. Rep recommended the iPad that would work best for me, I was even able to get a $500 trade in I didn’t know I qualified for. Got me set up with the new iPhone 17 pro max! Got a great deal! Will be doing all my business with this store! Thank you!
Frequently Asked Questions About Verizon
What are the Verizon store hours in Palatine?
The Verizon store in Palatine is open Monday through Friday from 10:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Where is the Verizon store located in Palatine?
The Verizon store is located at 930 E Dundee Rd, Palatine, IL 60074, USA.
What types of mobile devices does the Verizon Palatine store offer?
The store offers the latest 5G smartphones including Apple iPhone 15, Google Pixel 8, Samsung Galaxy S23, and brands like Motorola, Kyocera, and TCL.
What delivery and pickup options are available at Verizon Palatine?
You can choose in-store pickup, free 2-day shipping, express lockers, or same-day delivery in select areas for your orders.
Does the Verizon Palatine store offer wireless plans?
Yes, Verizon Palatine provides mobile plans, wireless internet plans, and voice plans for business and personal needs.
Can I schedule an in-store appointment at Verizon Palatine?
Yes, you can schedule an in-store appointment online or using the My Verizon app to visit the Palatine store.
What payment methods are accepted at Verizon in Palatine?
Verizon Palatine accepts paychecks, debit cards, and mobile NFC payments; they do not require cash only.
Is free Wi-Fi available at the Verizon Palatine store?
Yes, the Verizon store in Palatine offers free Wi-Fi to its customers.
What nearby dining options can I visit before or after shopping at Verizon Palatine?
Nearby restaurants include IHOP, Denny's, Panera Bread, Cousins Subs, and Einstein Bros Bagels where you can enjoy breakfast, brunch, or casual meals.
Are there other mobile phone stores near Verizon Palatine?
Yes, T-Mobile and Sprint Store are nearby mobile phone stores you can visit in Palatine.
What other useful services are close to Verizon Palatine?
Nearby services include UPS Access Point for package delivery, Wintrust Mortgage for financing, and Aspen Dental for healthcare needs.