Verizon

3.5
290 reviews

About

Cell Phone StoreElectronics StoreVerizon
Visit our store at Palatine for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
930 E Dundee Rd, Palatine, IL
60074, United States

Hours

Reviews

3.5
237 reviews
5 stars
125
4 stars
16
3 stars
15
2 stars
12
1 star
69

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the helpfulness and professionalism of staff members like Alymbek and Kurmanbek, while others reported negative experiences with unhelpful or rude employees.

Long Wait Times

Several reviews mentioned long wait times and inefficient service, with some customers leaving without assistance after waiting for extended periods.

Sales Practices

There were complaints about aggressive sales tactics and misleading information regarding promotions and pricing, leading to customer dissatisfaction.

Store Management

Mixed feedback on management, with some customers noting helpful managers while others reported unprofessional behavior and lack of support.

Overall Experience

While some customers had positive experiences and recommended the store, others expressed frustration and disappointment, suggesting inconsistency in service quality.
  • CC
    Claudia
    1 day ago
    5.0
    Jacob was extremely knowledgeable and explained everything in great detail to make sure I was satisfied in all aspects of the sale. He also reviewed and explained my bill in depth and tweaked it to fit my needs. Jacob was absolutely fantastic and showed extraordinary customer service !!!
  • AN
    Angelique Nieves
    3 days ago
    5.0
    Today I went into Verizon to switch my service from T-Mobile. I had the pleasure of working with Jacob; he was super knowledgeable and had such thoughtful service. He immediately greeted me upon arrival and assisted me as soon as he was available. He was able to upgrade my phone and service while also saving me almost $40 a month, I couldn’t ask for more! Thank you for everything, Jacob!
  • YK
    Yunny Kim
    Dec 24, 2025
    5.0
    Incredibly positive experience. Jacob helped my family with new phones and plans. He helped us to get the best deal that’s out there. We switched from T-mobile to Verizon and are so happy about it. Thanks for all your help. I highly recommend this store!
  • EK
    Eleanna Krasman
    Nov 26, 2025
    5.0
    I had a great experience today thanks to Alymbek. He was incredibly polite, patient, and knowledgeable. He figured out my iPhone issue right away and made the whole process super easy. I really appreciated his help. It was fantastic customer service.
  • EP
    Erik Perez
    Nov 11, 2025
    5.0
    Great store experience. Rep recommended the iPad that would work best for me, I was even able to get a $500 trade in I didn’t know I qualified for. Got me set up with the new iPhone 17 pro max! Got a great deal! Will be doing all my business with this store! Thank you!

Frequently Asked Questions About Verizon

What are the Verizon store hours in Palatine?

The Verizon store in Palatine is open Monday through Friday from 10:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.

Where is the Verizon store located in Palatine?

The Verizon store is located at 930 E Dundee Rd, Palatine, IL 60074, USA.