Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Oswego for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.6
299 reviews
5 stars
152
4 stars
39
3 stars
13
2 stars
17
1 star
78
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback is mixed, with some customers praising individual employees for their helpfulness, while many others report poor service and unprofessional behavior from staff.
Staff Attitude
Numerous reviews mention a lack of friendliness and attentiveness from employees, with some customers feeling ignored or dismissed.
Store Experience
Several customers expressed dissatisfaction with the store environment, citing issues like long wait times, uncleanliness, and a lack of stock.
Sales Practices
There are complaints about aggressive sales tactics and unclear communication regarding promotions and pricing, leading to customer frustration.
- BTBlue ThunderDec 10, 20255.0Christina was very helpful and pleasant to talk to definitely need to go. And visit this store
- SSSarahDec 9, 20255.0Best customer service! I was very happy with my experience switching my phone service over to Verizon in this store. Jakari was fantastic in helping me out with everything, he went above and beyond to help me out even staying past closing to ensure I was able to go home with my new phones that night.
- MBMarnie BriceNov 30, 20251.0Why does Verizon even bother with in person stores when the staff refuse to help you and direct you to call customer service instead
- MGMichael GumzNov 22, 20252.0I felt ignored and the inside of the place just sucked. They were late opening with 5 people waiting
- CCChellss ChellssNov 8, 20251.0Jose at the Oswego location has been the worse Verizon employee. We went there a month ago and he didn't help with what we needed only said to 'call customer service but they don't work on the weekends. We would have to wait till Monday, we don't handle that type of issues.' We went to another employee and he called customer service and took care of our concerns. No thanks to Jose who claims to be the manager. Today We went to the store to discuss our bill so he can explain to us the extra charges on the bill and he was very rude not professional at all. He Printed out the bill and I told him that it's not adding up, and he would not explained I said to him I've added the numbers, It does not add up. I must be stupid or something. Can you please explain?. he just said it's there just read the lines I can't baby you and explain everything . We asked for someone else and he said no. He would not take the time to sit and show us the charges when we're literally adding the numbers on the bill with the calculator and I'm showing him look the numbers don't add up. Why did we get charged what we got charged, and he refused to help or explain anything. Verizon needs get a better manager. What type of customer service is this when you let your customers walk away not satisfy with no answers. Joseph needs to be better. Be more professional. Know how to explain bills to customers concerns. Not just hand them a paper. People like him are the reason why two of us canceled our plan with Verizon.
Frequently Asked Questions About Verizon
What are the store hours for the Verizon location in Oswego, IL?
The Verizon store in Oswego is open from 10:00 AM to 8:00 PM Monday through Friday, 9:00 AM to 7:00 PM on Saturday, and 10:00 AM to 5:00 PM on Sunday.
Which brands of smartphones and devices are available at the Oswego Verizon store?
The Oswego Verizon store offers devices from Apple, Samsung, Motorola, Google, Kyocera, and TCL.
Can I schedule an in-store appointment at Verizon Oswego?
Yes, you can schedule an in-store appointment through Verizon's website or via the My Verizon app for your convenience.
What delivery and pickup options does Verizon Oswego offer?
Verizon Oswego offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery options in select areas.
What types of plans and services can I get at Verizon Oswego?
Verizon Oswego offers mobile plans, wireless internet plans, and voice plans.
Does Verizon Oswego accept mobile NFC payments and debit cards?
Yes, Verizon Oswego accepts mobile NFC payments, debit cards, and checks. Cash-only payment is not required.
What languages are supported at the Verizon Oswego store?
The Verizon Oswego store supports English and Spanish languages.
Where can I find coffee or a quick bite near Verizon Oswego?
Nearby, you can visit Starbucks or Chick-fil-A for coffee and fast food options, as well as Rosati's Pizza for pizza and sandwiches, making it convenient to grab a meal before or after your Verizon visit.
If I need to refuel my vehicle after shopping at Verizon Oswego, where can I go?
You can visit Meijer Express Gas Station nearby for gas, groceries, or convenience store items, making it easy to combine errands.
Are there any places for real estate services close to Verizon Oswego?
Yes, there are several real estate service providers nearby including Chris French - Coldwell Banker The Real Estate Group, Coldwell Banker Real Estate Group, and The Heckelsberg Team with Coldwell Banker Real Estate Group.