Business Details
About
Cell Phone Store
TEAM Wireless is your local Verizon Authorized Retailer serving Michigan, Illinois, Wisconsin, and Minnesota offering the latest smartphones, tablets, and wireless accessories. TEAM Wireless is also a full service device repair center repairing smartphones, tablets, and more. TEAM Wireless prides itself on great customer service during and after the sale. We welcome you to come visit one of our stores to get to know us and see what we are all about. You can find our locations on our website at www.teamwireless.com or download the TEAM Wireless app to your smartphone or tablet.
Location
Hours
Reviews
4.8
440 reviews
5 stars
404
4 stars
19
3 stars5
2 stars3
1 star
9
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for being friendly, helpful, and knowledgeable, with many highlighting specific employees like Macey and Ashley for their exceptional service.
Efficiency
Many reviews noted the quick and efficient service provided, with customers appreciating the fast handling of their requests and issues.
Professionalism
The staff were frequently described as professional and courteous, contributing to a positive overall experience for customers.
Mixed Experiences
While most feedback was positive, there were a few negative comments regarding individual staff members and experiences, indicating inconsistency in service.
- BNBarb Nowak4 days ago5.0We Updated our phones and plan at the Olney, Illinois store Macey and Whitney were amazing to work with answered all of our questions and made sure we understood everything about our phones and plan. Thanks for taking the time to help us Orson and Barbara Wingate
- TJTina Jones5 days ago5.0When we called today the lady that answered and said they didn't have a phone we was looking for and Macey found one that was on hold but passed its hold time. Went in after work and she worked and with us and we got the new phone. Even worked really hard for my daughter forgot her Apple ID. She is working with her to get it reset. And even answered all the questions I had about upgrading my phone too. She works great with the public. And we will be back soon.
- TSTammy SchnellJan 5, 20265.0Very kind and up front bout everything
- MHMicheal HeiberJan 5, 20265.0She got me the best deal and took the time to make sure I got the right tablet for my needs. Then set it up so I didn't have too.
- SDShannon DeLancyDec 16, 20255.0Fast-service, other Tech remembered what items I wanted to purchase from last month!
Frequently Asked Questions About Verizon
What services does Verizon at 541 N West St in Olney offer?
TEAM Wireless at Verizon provides the latest smartphones, tablets, wireless accessories, and full device repair services for smartphones and tablets.
What are the operating hours for this Verizon location in Olney, IL?
The store is open Monday to Friday from 9:00 AM to 8:00 PM, Saturday from 9:00 AM to 6:00 PM, and Sunday from 11:00 AM to 5:00 PM.
Can I pick up my order in-store at this Verizon location?
Yes, this Verizon location offers in-store pickup services for your convenience.
Which major smartphone brands are available at this Verizon store?
Brands available include Apple, Samsung, Motorola, Google, Otterbox, weboost, lifeproof, UAG, Case Mate, and Mophie.
What payment options does the Verizon retailer in Olney accept?
They accept Android Pay, Apple Pay, cash, Discover, MasterCard, Samsung Pay, and Visa.
Is customer service available in languages other than English at this Verizon store?
Yes, this Verizon store provides customer service in both English and Spanish.
How can I contact the Verizon store at 541 N West St?
You can call them at +1 618-392-9300 or email info@teamwireless.com.
Are there any ATM services near the Verizon store?
Yes, nearby ATM services include Coinme and The Exchange Network, which can be convenient for withdrawing cash before or after your visit.
Where can I find dining options near the Verizon store in Olney?
Ginger Ale's diner and China Capital Super Buffet are nearby restaurants where you can enjoy a meal before or after shopping at Verizon.
What shopping options are available near the Verizon location?
Nearby shopping includes Factory Connection, Gliks clothing stores, Wal-Mart 254 Supercenter for groceries, and Hibbett Sports for sporting goods and shoes.