Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 75 W. North Avenue in Northlake, IL 60164
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.6
356 reviews
5 stars
301
4 stars
24
3 stars
6
2 stars3
1 star
22
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Sean, Eric, and Kendrick.
Mixed Experiences
While some customers had excellent experiences, others reported rude service and issues with staff behavior, leading to frustration.
Store Operations
Several reviews highlighted problems with store hours and availability, including instances of the store being closed during posted hours.
Product Issues
Customers expressed dissatisfaction with trade-in promotions and pricing transparency, indicating some confusion and frustration with the sales process.
- SVSnezana VelickovicDec 15, 20255.0Great customer service Eric is amazing salesman. He knows his job. Good job Eric.
- AKAnatoli KiselDec 13, 20255.0Hello everyone, I want to share my impression of this Verizon branch, or more precisely, about its employee Eric. He's a wonderful employee, he does everything quickly, explains everything thoroughly, and helped my friend open an account and connect a line. Fast, efficient, and friendly.
- JHJessell HillSep 9, 20255.0Great service 👏 the store manager walked me through everything and make my transferring. Some information between phones, nice, smooth and easy.
- JJJamesSep 8, 20255.0Had an exceptional time working with Wilson today. He assisted in helping me upgrade to the galaxy s25 ultra. He answered all my questions with promptness and tact. Will definitely come back with any questions I have and when I want an upgrade.
- AVAlirio VargasAug 31, 20251.0The attention is really bad, the guy who works there is rude and disrespectful, someone like him doesn't know about customer service
Frequently Asked Questions About Verizon
What brands of mobile phones and devices does Russell Cellular offer?
Russell Cellular offers brands including Verizon, Samsung, Google, Apple, Motorola, and LG.
Where is the Russell Cellular store located in Northlake, IL?
Russell Cellular is located at 75 W North Ave, Northlake, IL 60164.
What are the store hours for Russell Cellular in Northlake?
The store is open Monday through Saturday from 9 AM to 7 PM, and Sunday from 11 AM to 5 PM.
Does Russell Cellular offer in-store pickup for online orders?
Yes, Russell Cellular offers in-store pickup service.
What payment methods are accepted at Russell Cellular?
Accepted payment options include American Express, Cash, Discover, MasterCard, and Visa.
Does Russell Cellular require appointments or support curbside pickup?
No, appointments are not required and it does not offer curbside pickup.
Is there a mobile app to help schedule service with Russell Cellular?
Yes, customers can use the "My Verizon" app to schedule services.
What are some nearby places customers can visit near Russell Cellular?
Nearby places include Dental Starz Northlake (dentist), West Suburban Currency Exchange, GoldMax pawn shop, AT&T Store, Mattress Firm, Future Nails, and several restaurants such as Subway and Taco Bell.
How can customers get their mobile phone needs done efficiently using the location of Russell Cellular and nearby AT&T Store?
Customers can compare services or products by visiting both Russell Cellular and the nearby AT&T Store, located close to each other for convenience in finding the best wireless solutions.
Are there dining options close to Russell Cellular where customers can eat before or after their visit?
Yes, several dining options are nearby including Subway, Taco Bell, Jimmy John's, Pizza Hut Express, Starbucks, and Potbelly Sandwich Shop.