Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at New Lenox for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.7
259 reviews
5 stars
143
4 stars
30
3 stars
18
2 stars
10
1 star
58
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of staff members like Antoine, Paul, and Hayden, highlighting their patience and willingness to assist.
Mixed Experiences
While some customers reported excellent service, others experienced rudeness and a lack of support, particularly from management.
Efficiency
Several reviews noted quick service and efficient problem resolution, with customers appreciating the speed of transactions and assistance.
Product Availability
Customers expressed frustration over stock issues and inconsistencies with promotions, leading to dissatisfaction with the purchasing process.
- CCCherryBomb7375 days ago5.0We pass many Non-Corporate store fronts to get to this location. They have been helpful to us and my mother for many years now. Ignore the low star reviews and give them a chance.
- MDMauro DisabatoDec 22, 20255.0Great customer service and helpful!
- MMMike MecozziDec 5, 20255.0My phone broke and I was in need of a new one immediately. The Verizon team was very helpful and knowledgeable. I believe i worked with Lindsay. There was no pressure, she showed me a few different options, and I was out of the store with a new phone in less than 30 minutes. It was a great experience!
- WEWendy EtherlyNov 24, 20255.0Today was a great day thanks to manager Antoine and help from Paul. Today I decided to upgrade my phone and was dreading the process of transferring all my data over to a new phone. While walking in, I was warmly greeted by manager Antoine and Paul who were eager to help and know my specific needs, price points and features that were important to me ( not just trying to sell the store to me). Everything went seamless until I got home to transfer data to my new phone. The new phone would not activate and my old phone would not allow me to call or text. Now heading back to Verizon.... not knowing what to do or how long the process would take. Manager Antoine kindly greeted me again and I told him the issues I was having. I am so grateful because Antoine was so patient and professional. He didn't seem annoyed with the process or annoyed when I decided to change the color of my new phone last minute(I'm just a girl :)). At no point did I feel like I was being rushed out and Antoine explained each process to me. It has been a while since I have received above and beyond customer service and it really put me at ease. Thank you to Antoine and Paul for your professionalism and friendliness. Please ask for Antoine or Paul! This is the second time I've received great customer service from this location. I wish you both the best!
- JCJoanna ChizeNov 21, 20255.0The worker saw me fast and help me get my situation fixed and went above and beyond.
Frequently Asked Questions About Verizon
What are the Verizon store hours in New Lenox?
The Verizon store in New Lenox is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
What brands of smartphones can I find at the New Lenox Verizon store?
You can find the latest smartphones from Apple, Samsung, Motorola, Google, Kyocera, and TCL at the New Lenox Verizon store.
Does the Verizon store in New Lenox offer in-store pickup or delivery options?
Yes, Verizon offers in-store pickup, curbside pickup, free 2-day shipping, express lockers, and same-day delivery options in select areas.
Can I schedule an appointment before visiting the Verizon store in New Lenox?
Yes, you can schedule an in-store appointment online via the Verizon website or the My Verizon app for a convenient visit.
What types of services does Verizon provide at the New Lenox store?
Verizon offers mobile plans, wireless internet plans, and voice plans at the New Lenox store, along with business mobile devices such as cell phones, hotspots, tablets, and laptops.
Is free Wi-Fi available at the Verizon New Lenox store?
Yes, free Wi-Fi is available for customers inside the Verizon store in New Lenox.
What nearby dining options are there near the Verizon store in New Lenox?
Nearby dining options include Pizza Hut, Jersey Mike's Subs, IHOP, Culver's, Mattina Cafe, and Waffles Kafe where you can enjoy meals before or after visiting Verizon.
Are there any beauty or grooming services close to the Verizon store in New Lenox?
Yes, you can visit nearby beauty and grooming places such as Sally Beauty, European Wax Center, Great Clips, Only Nails Lounge, and Sport Clips Haircuts for your beauty needs.
Where can I find medical or health services near the Verizon New Lenox location?
Nearby medical and health services include Metro Infusion Center and Hickory Creek Family Dentistry for your healthcare and dental care needs.
What payment methods are accepted at the Verizon store in New Lenox?
Verizon accepts debit cards, mobile NFC payments, and checks. Cash is not required.