Verizon

4.8
727 reviews
Verizon

About

Cell Phone Store
Mobile Generation offers wireless and home solutions from the nation’s leading provider, Verizon Wireless. Our products and services include smartphones, tablets, mobile hot-spots, accessories, and home services such as internet and home phone. We’re the people who keep you connected, take your life mobile and deliver the level of convenience you depend on. Speed. Power. Innovation. The cutting-edge devices you want. The wireless technology and services you need. Technology that powers your life, connects your world.

Details

  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
1357 N Division St, Morris, IL
60450, United States

Hours

Reviews

4.8
726 reviews
5 stars
665
4 stars
32
3 stars
7
2 stars
5
1 star
17

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the staff for being friendly, knowledgeable, and helpful, particularly highlighting employees like Michael and Eric.

Efficiency

Many reviews noted the quick and efficient service, with customers appreciating the fast processing of their requests and minimal wait times.

Problem Resolution

Several customers mentioned the staff's ability to resolve issues effectively, although there were some complaints about mistakes made during the process.

Product Knowledge

Employees were frequently described as knowledgeable about products and services, helping customers make informed decisions.

Mixed Experiences

While many customers had positive experiences, there were isolated incidents of dissatisfaction, particularly regarding order errors and billing issues.
  • JV
    James Vitek
    Nov 3, 2025
    5.0
    I am very happy with the purchase and service Very nice experience !
  • RT
    Roy Tisdale
    Nov 2, 2025
    5.0
    Phillip was incredibly patient with a complex interaction and was very polite to everyone that walked in the door, even though he was clearly working alone. Very professional!
  • TC
    Theresa Cummings
    Oct 27, 2025
    5.0
    The representative was friendly and knowledgeable. He was very helpful and saved me money by switching to a different mobile plan and helping me with Verizon home internet service.
  • ML
    Mike Lutz
    Oct 24, 2025
    5.0
    Michael took the time to answer all my questions and successfully provided me with the plan and information I was seeking. His patience and understanding was second to none!
  • DE
    Donna Essington
    Oct 23, 2025
    5.0
    Michael at Verizon Morris IL Location is a God send! He is the most competent, patient, and friendly soul you ever meet, and by far the best you will ever find!!! Thank you Verizon for Emplying Michael to Help us!!! Michael should be operating a store, their is nothing he does not know or can not fix in secounds.😍👍

Frequently Asked Questions About Verizon

What products and services does Verizon at 1357 N Division St offer?

Verizon offers smartphones, tablets, mobile hot-spots, accessories, and home services such as internet and home phone.

What are the store hours for Verizon in Morris, IL?

The store is open Monday through Saturday from 9:30 AM to 6:30 PM and Sunday from 11:00 AM to 5:00 PM.