Business Details
About
Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderTelephone Company
TCC Matteson, a Verizon authorized retailer, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to TCC for smartphones, tablets, Verizon home internet, award-winning customer service, and more. Plus, proceeds from every purchase go directly toward doing good in your local community. Visit us at 4811 211th St.
Location
Hours
Reviews
4.8
577 reviews
5 stars
531
4 stars
9
3 stars
10
2 stars3
1 star
24
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and friendliness of staff, particularly Nevaeh, Chris, and Jarrett, highlighting their knowledge and patience.
Store Experience
Customers reported positive experiences in-store, with efficient service and staff who went above and beyond to assist.
Professionalism
Staff members were frequently described as professional and courteous, contributing to a pleasant shopping experience.
Knowledgeability
Employees demonstrated strong knowledge of products and services, effectively answering customer questions and providing solutions.
Issues with Hours
Some customers expressed frustration over the store being closed before the stated hours, leading to inconvenience.
- AJAnfernee JohnsonNov 16, 20255.010/10 Highly Recommended! Chris ! Chris Was Amazing, He Worked With My Parter & I Getting A Phone And A Watch. Very Patient, Very Through & Helpful. Please See Chris When You Go.
- LJLeroy JonesNov 8, 20255.0I worked with Taylor and I must say she is an amazing representation of this company. I came in with an issue and she solved it with a quickness. KEEP HER AROUND! Thank you, Taylor.
- SBSasha BoNov 5, 20255.0Nevaeh was awesome! She fixed my email problem, professionally and accurately.
- JWJac W.Oct 28, 20251.0Disastrous location. The parking lot is very small and narrow. I went to the Verizon store at 12:15pm, store lighting was very dark. One of the widows had the security shutters down. I did receive a greeting from an employee who was helping a customer with multiple devices. The second employee came out to assist me wasn’t friendly or helpful at all. Employee told me her system was running very slow went off to assist another customer in the store. Once the system came up, she sent me to a corporate store. I was in because my iPhone was showing SOS, I couldn’t get the SIM card out. Not helpful, not friendly, bad customer service. Employee wanted me to give my telephone number and password aloud with a room full of customers. Unprofessional.
- KMKeyah MarvelOct 23, 20255.0Nevaeh was a lot of help her knowledge of Verizon’s systems and offerings was impressive—she offered us the best solution, without pressuring us into anything unnecessary.
Frequently Asked Questions About Verizon
What types of products does Verizon at 4811 211th St, Matteson, IL offer?
Verizon at this location offers smartphones, tablets, wireless devices, mobile accessories, and Verizon home internet services with 5G coverage.
What are the store hours for Verizon in Matteson, IL?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM and Sundays from 11:00 AM to 6:00 PM.
Can I pick up or get curbside delivery for my order at Verizon Matteson?
Yes, the store provides both in-store pickup and curbside pickup services.
What services does the Verizon store in Matteson provide?
They offer bill payments, new lines, upgrades, device activations, financing, Verizon Wireless plans, prepaid options, business accounts, and more.
Does the Verizon store in Matteson support major device brands?
Yes, they carry major brands including Apple, Samsung, Motorola, LG, and HTC.
How can I schedule an appointment at Verizon Matteson?
You can schedule an appointment online at https://www.tccrocks.com/appointments/.
Where is Verizon Matteson located?
The store is located at 4811 211th St, Matteson, IL 60443, United States.
What are some nearby dining options around Verizon Matteson?
Nearby restaurants include Chipotle Mexican Grill, Five Guys, Fuddruckers, Potbelly Sandwich Shop, Giordano's Pizza, and Starbucks for coffee.
What nearby places can customers visit before or after shopping at Verizon Matteson?
Customers can visit The Vitamin Shoppe for supplements, visit beauty and spa centers like Bodied By Bri or Anjee Salon & Day Spa, or check out mattress stores like American Mattress and Mattress Firm.
How can nearby telecom stores help customers at Verizon Matteson?
Nearby stores such as T-Mobile and another Verizon store can provide additional options for customers seeking wireless services or devices, offering alternatives and support close by.