Verizon

4.8
582 reviews
TCC, Verizon Authorized Retailer, Verizon Wireless, smartphones, tablets, smart watches, WiFi, internet, mobile accessories, upgrades, phone lines, bill analysis, prepaid phones. Samsung, Google, Apple, LG, Motorola

About

Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderTelephone Company
TCC Matteson, a Verizon authorized retailer, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to TCC for smartphones, tablets, Verizon home internet, award-winning customer service, and more. Plus, proceeds from every purchase go directly toward doing good in your local community. Visit us at 4811 211th St.

Location

Verizon
4811 211th St, Matteson, IL
60443, United States

Hours

Reviews

4.8
577 reviews
5 stars
531
4 stars
9
3 stars
10
2 stars
3
1 star
24

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the helpfulness and friendliness of staff, particularly Nevaeh, Chris, and Jarrett, highlighting their knowledge and patience.

Store Experience

Customers reported positive experiences in-store, with efficient service and staff who went above and beyond to assist.

Professionalism

Staff members were frequently described as professional and courteous, contributing to a pleasant shopping experience.

Knowledgeability

Employees demonstrated strong knowledge of products and services, effectively answering customer questions and providing solutions.

Issues with Hours

Some customers expressed frustration over the store being closed before the stated hours, leading to inconvenience.
  • AJ
    Anfernee Johnson
    Nov 16, 2025
    5.0
    10/10 Highly Recommended! Chris ! Chris Was Amazing, He Worked With My Parter & I Getting A Phone And A Watch. Very Patient, Very Through & Helpful. Please See Chris When You Go.
  • LJ
    Leroy Jones
    Nov 8, 2025
    5.0
    I worked with Taylor and I must say she is an amazing representation of this company. I came in with an issue and she solved it with a quickness. KEEP HER AROUND! Thank you, Taylor.
  • SB
    Sasha Bo
    Nov 5, 2025
    5.0
    Nevaeh was awesome! She fixed my email problem, professionally and accurately.
  • JW
    Jac W.
    Oct 28, 2025
    1.0
    Disastrous location. The parking lot is very small and narrow. I went to the Verizon store at 12:15pm, store lighting was very dark. One of the widows had the security shutters down. I did receive a greeting from an employee who was helping a customer with multiple devices. The second employee came out to assist me wasn’t friendly or helpful at all. Employee told me her system was running very slow went off to assist another customer in the store. Once the system came up, she sent me to a corporate store. I was in because my iPhone was showing SOS, I couldn’t get the SIM card out. Not helpful, not friendly, bad customer service. Employee wanted me to give my telephone number and password aloud with a room full of customers. Unprofessional.
  • KM
    Keyah Marvel
    Oct 23, 2025
    5.0
    Nevaeh was a lot of help her knowledge of Verizon’s systems and offerings was impressive—she offered us the best solution, without pressuring us into anything unnecessary.

Frequently Asked Questions About Verizon

What types of products does Verizon at 4811 211th St, Matteson, IL offer?

Verizon at this location offers smartphones, tablets, wireless devices, mobile accessories, and Verizon home internet services with 5G coverage.

What are the store hours for Verizon in Matteson, IL?

The store is open Monday through Saturday from 10:00 AM to 7:00 PM and Sundays from 11:00 AM to 6:00 PM.