Verizon

3.6
422 reviews

About

Cell Phone StoreElectronics Store
Visit our store at Lincolnwood for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
3325 W Touhy Ave, Lincolnwood, IL
60712, United States

Hours

Reviews

3.4
310 reviews
5 stars
156
4 stars
26
3 stars
16
2 stars
10
1 star
102

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed experiences with customer service; some employees received high praise for their helpfulness, while others were described as rude and unhelpful.

Sales Practices

Concerns about misleading sales tactics and pressure to purchase unnecessary services or products were frequently mentioned.

Staff Knowledge

While some staff members were noted for their expertise and problem-solving abilities, others were criticized for lack of knowledge and poor service.

Store Environment

The store environment received mixed reviews, with some customers appreciating the cleanliness and organization, while others reported long wait times and unwelcoming attitudes.

Overall Satisfaction

Overall customer satisfaction varied widely, with some customers expressing loyalty and positive experiences, while others indicated they would switch providers due to negative interactions.
  • SP
    Sanela Peric
    Nov 5, 2025
    5.0
    i would like to mention that i had a WONDERFUL EXPERIENCE AND VERY PROFESSIONAL FACE by the name sales team member Moin who made it so so so simple and easy which worked perfectly with me. Thank you!
  • NA
    Nancy Anderson
    Oct 24, 2025
    5.0
    I would like to thank our Verizon representative David at this Lincolnwood, IL center. David has worked with us a lot over the past several weeks helping to correct major errors that were made by Verizon phone reps. David has been very kind and professional. He has shown care and concern for us. He worked diligently to correct these errors. I would give David a rating of 10/10. I highly recommend him. He will always treat you either way respect and professionalism. Great job David!!
  • CD
    Calamaris DelMar
    Oct 14, 2025
    1.0
    They just want to sell you and after first month you bill will go up. Be carfull with Verizon.
  • FF
    Fred S De French
    Oct 9, 2025
    5.0
    The gentleman working went the whole 9 yards helping me get through a trade in and a new purchase. I had issues with the current phone not working correctly. He maneuvered through all the problems like an ace pilot! Smile.
  • OM
    Officer Mahal
    Sep 26, 2025
    5.0
    9/26 arrived at opening. Was greeted by a young lady, shoulder lenght brown hair tattoos on her arms. Very very kind and patient with me. She helped me get everything i needed and i was out the door inside of 20 minutes. Thank you.

Frequently Asked Questions About Verizon

What are the operating hours of the Verizon store in Lincolnwood?

The Verizon store in Lincolnwood is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.

Which 5G smartphones are available at the Verizon Lincolnwood store?

You can find the latest 5G smartphones such as the iPhone 15, Google Pixel 8, and Samsung Galaxy S23 at the Verizon Lincolnwood store.