Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Lake In The Hills for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.0
336 reviews
5 stars
207
4 stars
41
3 stars
15
2 stars
14
1 star
59
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with customer service; some staff are praised for being helpful and knowledgeable, while others are criticized for rudeness and lack of professionalism.
Efficiency
Many customers appreciated the quick service and efficiency in handling transactions, while others reported long wait times and poor multitasking by staff.
Billing Issues
Several reviews highlighted problems with billing, including misinformation about prices and promotions, leading to frustration among customers.
Staff Knowledge
While some staff members were noted for their expertise and ability to assist with complex issues, others were criticized for providing incorrect information.
Store Management
Concerns were raised about the management's effectiveness, with reports of unhelpful responses and lack of accountability from management staff.
- CGCatherine Glowacki2 days ago5.0Long time Verizon customer and I just wanted to thank Duron at the LITH store for a great experience recently. I stopped in with my two teens to discuss potential upgrades and walked out with all new devices, upgraded services and a lowered monthly bill. Duron is extremely knowledgeable about products and services! I appreciated receiving service that felt very personal and also was financially beneficial. Thanks again Duron!
- JWJessica Willard5 days ago5.0I was in the store tonight and David was amazing! He helped me set up multiple, complicated lines, and even remembered all of my kids names while setting up their phones! He was so personable and efficient. Excellent customer service!
- BZBart ZielinskiNov 13, 20255.0Love this location. People here are always cheerful and ready to help.
- RNRiann NunezOct 25, 20255.0We went into Verizon after having two bad experiences at T-Mobile, and the difference was night and day. We were in and out in under 20 minutes with a brand new phone, and my number was switched over immediately with no problems at all. The guy who helped me, David, was friendly, professional, and made everything super easy. He explained what I needed to know without wasting any time and made sure I left completely set up. Thank you, Verizon (and David), for the smooth and stress-free experience!
- LHLucas HeldmanSep 19, 20255.0Duron and the team were incredibly helpful and accommodating. Duron stuck with me through a complicated transfer process. In the end got it all done, these guys are great!
Frequently Asked Questions About Verizon
What are the regular store hours for Verizon in Lake In The Hills?
The Verizon store in Lake In The Hills is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Can I schedule an appointment to visit the Verizon store in Lake In The Hills?
Yes, you can schedule an in-store appointment for convenience either through their website or by using the My Verizon app.
What types of products are available at the Verizon Lake In The Hills store?
The store offers the latest 5G smartphones including iPhone 15, Google Pixel 8, Samsung Galaxy S23, as well as business cell phones, tablets, laptops, and mobile hotspots from brands like Apple, Samsung, Motorola, Google, Kyocera, and TCL.
Does Verizon Lake In The Hills offer free Wi-Fi in-store?
Yes, free Wi-Fi is available at the Verizon store in Lake In The Hills.
What payment methods does Verizon Lake In The Hills accept?
The store accepts payments via check, debit cards, and mobile NFC payments. It does not require cash-only transactions.
Are there any pickup or delivery options available when shopping at Verizon Lake In The Hills?
Yes, customers can opt for in-store pickup, curbside pickup, free 2-day shipping, express lockers, or same-day delivery in select areas.
Is there a nearby restaurant where I can grab a meal after visiting Verizon?
Yes, nearby restaurants include Pizza Hut, Moretti's Italian Restaurant, Steak 'n Shake, Taco Bell, and White Castle, all within close proximity to Verizon.
If I need to get some paint supplies after my visit to Verizon, where should I go?
Sherwin-Williams Paint Store is nearby offering paint and home improvement supplies, making it convenient to shop after your Verizon visit.
Where can I get financial services or currency exchange near Verizon?
Nearby options include DigitalMint Bitcoin ATM Teller Window, Coinhub Bitcoin ATM, Liberty Tax Service, Liberty Tax LITH, Currency Exchange, Randall Road Currency Exchange, and Western Union services.
Does Verizon Lake In The Hills offer services and support for both English and Spanish speakers?
Yes, the Verizon store in Lake In The Hills provides services in both English and Spanish to accommodate diverse customers.