Verizon

4.3
185 reviews
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Business Details

1060 Commons Dr, Geneva, IL
60134, United States
(630) 262-0358
https://www.victra.com
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About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Geneva, IL. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
1060 Commons Dr, Geneva, IL
60134, United States

Hours

Reviews

4.4
180 reviews
5 stars
147
4 stars
5
3 stars
0
2 stars
2
1 star
26

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, particularly highlighting employees like Patrick, Marco, and Vianca.

Sales Experience

Several reviews noted positive experiences during phone purchases, with staff providing clear explanations and assistance, making the process easier.

Store Management

Some customers reported issues with management responsiveness and accountability, particularly regarding billing and service problems.

Mixed Reviews

While many customers had excellent experiences, there were also complaints about unethical practices, hidden fees, and poor customer service from certain employees.

Location Preference

Customers expressed a strong preference for this location over others, citing better service and a more welcoming atmosphere.
  • RF
    Richard Frillman
    2 days ago
    5.0
    Patrick is awesome! He handled a busy store by himself with grace, took care of problems, and made sure to acknowledge everyone who came in. I've been in retail sales for over 20 years and was highly impressed overall. His connection, ability to read his customers, and his cander was nothing short of impressive.
  • DJ
    Daniel Johnson
    Nov 13, 2025
    5.0
    good staff
  • AW
    Angelika Wians
    Oct 9, 2025
    5.0
    PATRICK IS THE BEST. GIVE HIM A RAISE. For once in my life, buying a new phone wasn't stressful. And he was able to fix a problem with my new phone really quickly. 10/10 recommend.
  • DM
    deb mulrooney
    Sep 25, 2025
    5.0
    Extremely helpful staff - they treat you like family
  • AB
    Autumn Bauer
    Aug 27, 2025
    5.0
    I came in recently because I was having tech issues and really couldn’t go without my phone working as I am traveling out of state. Patrick was truly so amazing, kind, and knowledgeable. Not only was he able to get my phone fixed, he did it with the most positive attitude. Truly so refreshing to have a positive experience at a phone store, to feel like they are there to help and not just make money off of you. It says a lot about Patrick and the entire facility. I have no doubt he was trained by some rockstar leadership. 1000/10 recommend!!!
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Frequently Asked Questions About Verizon

What products does Verizon in Geneva offer?

Verizon in Geneva offers a full range of wireless devices including phones, tablets, smartwatches, mobile broadband, accessories, and device protection.

What brands can I find at the Verizon retailer in Geneva?

You can find popular brands such as Verizon Wireless, Samsung, Apple, Motorola, Google, and several accessory brands like Otterbox, Casemate, and JLab.