Total Wireless

4.2
10 reviews
Prepaid Cell Phone Store In IL, Franklin Park

About

Cell Phone StoreTelephone CompanyTelecommunications Service ProviderTracFone
Experience wireless freedom, premium perks, affordable plans, and no long-term contracts at Total Wireless in Franklin Park, IL. With budget-friendly Multiline plans, you can add a 4th line at no additional cost. Covered by the Verizon network, we help you find the right fit for your lifestyle. Stop by today and explore our wide selection of the latest devices and accessories. You can even keep your own phone and number. At Total Wireless, we’re totally with you.

Details

  • Requires appointmentNot available

Location

Total Wireless
2743 Mannheim Rd, Franklin Park, IL
60131, United States

Hours

Reviews

4.2
10 reviews
5 stars
8
4 stars
0
3 stars
0
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0
1 star
2
  • IR
    Imy Rek
    Dec 9, 2025
    1.0
    I was treated very poorly by one of your employees. They manipulated my account and caused several issues. I ordered a phone and paid the down payment. We agreed on a final price, but when I came to pick it up, the employee told me that the phone had been sold and that I had to pay more than the agreed amount and wait another week to receive it. She blamed another employee for selling “my” phone. This was not the only problem. They also made changes to my account without my permission and charged me for a line that I had already requested to be canceled. Today, when I went to ask why money had been taken from my bank account, the employee started yelling at me and refused to listen. When I insisted on understanding what happened, she threatened to call the police on me. This situation is unacceptable, unprofessional, and extremely stressful. I am requesting a full investigation, a refund of any unauthorized charges, and action taken regarding the employees involved.
  • EC
    Edna Caceres
    Oct 28, 2025
    5.0
    Andrea es una excelente vendedora tiene una actitud muy buena y sobre todo pacien ia para enseñarme a usar el tel y estoy conte ta con el servicio gracias bye
  • TZ
    The Zas
    Sep 15, 2025
    5.0
    Always helpful, and incredibly informative about any questions I had involving service plans adding plans and the best plan I can get. Listens well to what you are looking for, and works around the needs of customers. Very happy to be with this provider due to the service I received at this store location alone.
  • CR
    Christina Rico
    Sep 12, 2025
    5.0
    Great service!
  • CA
    Cesar Arcos
    Sep 12, 2025
    5.0
    Extremely friendly and patient! Making sure we got the best deal within our budget. Highly recommend

Frequently Asked Questions About Total Wireless

What types of phone plans does Total Wireless offer?

Total Wireless offers affordable prepaid phone plans, including multiline plans with no long-term contracts, supported by the Verizon network.

Can I keep my current phone and number when switching to Total Wireless?

Yes, you can bring your own device and keep your current phone number when switching to Total Wireless.