Business Details
About
Cell Phone Store
TCC Evanston, a Verizon authorized retailer, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to TCC for smartphones, tablets, Verizon home internet, award-winning customer service, and more. Plus, proceeds from every purchase go directly toward doing good in your local community. Visit us at 2516 Green Bay Rd.
Details
- DebitAvailable
- Accepts checksAvailable
Location
Hours
Reviews
4.8
403 reviews
5 stars
382
4 stars4
3 stars2
2 stars2
1 star
13
What are people saying?
AI-generated from recent customer reviews
Employee Performance
Brandon received consistent praise for his helpfulness, patience, and knowledge, with many customers specifically recommending him.
Customer Service
Overall, customers reported excellent service experiences, highlighting the staff's friendliness and willingness to assist.
Efficiency
Many reviews noted quick service, with several customers mentioning that their issues were resolved in a timely manner.
Knowledgeability
Employees were frequently described as knowledgeable, providing accurate information and solutions to customer inquiries.
Mixed Experiences
A few customers reported negative experiences, citing poor service and misinformation from some staff members.
- JMJerilyn Miripol2 days ago5.0Brandon is very helpful and knowledgeable
- TTTarik3 days ago5.0Ask for Brandyn at this location and you will be in good hands. Over the years I've purchased many devices from him, excellent service, very reasonable, and makes sure everything is understanding about my plan which goes a long way. 5/5
- MQMarc QuintanarNov 16, 20251.0Brought my phone in to get a SIM card for it, had just got it on Amazon. A worker at the store told me he couldn't do it and I'd need a new phone. Called Verizon and they sent me a SIM and it worked immediately. Don't know if they wanted the extra phone sale or just genuinely didn't know but either way not great service all around.
- PNPeter NielsenOct 29, 20255.0My experience with this Verizon store is the best I've ever had with any mobile phone retailer. Brandon was so helpful in correcting some issues on the Verizon side and helping us get our new phones set up.
- DBDamon BoylanOct 28, 20255.0Paul made switching from T-Mobile to Verizon seamless he handled every step quickly and clearly. When another employee was rude, Paul immediately stepped in, treated me with respect, and got everything back on track. I left a happy customer, just ask for Paul, don’t bother with the rest of the staff!
Frequently Asked Questions About Verizon
What products and services does Verizon at 2516 Green Bay Rd, Evanston offer?
Verizon at 2516 Green Bay Rd offers smartphones, tablets, Verizon home internet, wireless devices, accessories, and business accounts along with services such as prepaid plans, bill payments, device activation, and Total Mobile Protection.
What are the operating hours for Verizon in Evanston?
Verizon is open Monday through Saturday from 10:00 AM to 6:00 PM, and Sunday from 11:00 AM to 4:00 PM.
Does Verizon offer in-store pickup options?
Yes, Verizon offers in-store pickup services for your convenience.
Which mobile brands are available at this Verizon authorized retailer?
This Verizon store offers devices from Apple, Samsung, Motorola, LG, HTC, and Google.
How can I schedule an appointment with Verizon at this location?
You can schedule an appointment by visiting https://www.tccrocks.com/appointments/.
Is there award-winning customer service available at this Verizon store?
Yes, the store offers award-winning customer service for all your phone and wireless needs.
What payment methods are accepted at Verizon in Evanston?
They accept check, debit card, and offer in-store shopping and pickup options.
What nearby restaurants can I visit before or after shopping at Verizon?
Gino's East is a nearby pizza restaurant where you can enjoy a meal before or after your visit to Verizon.
Which nearby train stations can help me reach Verizon at 2516 Green Bay Rd?
You can use nearby stations such as Metra - Evanston Central, Evanston Central Street station, and Evanston Central Avenue Station for convenient transit to Verizon.
What fitness centers are close to Verizon for a workout visit?
Nearby fitness centers include Main Event Boxing and Fitness, Fitbox45, and Born 2 Win Fitness, ideal for your workout before or after visiting Verizon.