Business Details
About
Cell Phone StoreElectronics StoreTelephone CompanyInternet Service Provider
Cellular Sales is Elk Grove Village’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. With multiple Knoxville locations, we offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission has been to keep [city] connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.
Details
- Requires appointmentNot available
Location
Hours
Reviews
4.8
429 reviews
5 stars
399
4 stars
7
3 stars1
2 stars2
1 star
20
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, knowledgeable, and patient, with specific mentions of employees like Daniel, Joey, and Emily.
Professionalism
Several reviews highlighted the professionalism of staff members, particularly in resolving issues and providing thorough explanations.
Inconsistency
Some customers reported negative experiences with service quality, citing slow service and unhelpful staff during busy times.
Product Knowledge
Customers appreciated the staff's knowledge about products and services, which helped them make informed decisions.
Long Wait Times
Multiple reviews mentioned long wait times, with some customers feeling neglected while waiting for assistance.
- NTNick Tagliavia2 days ago1.0Had an appointment at 9am with a person that doesn’t start till 11am. Only to find out the phones are not ready. Not a good start to a new relationship.
- MGMariam GoldanehOct 11, 20255.0I am so grateful for Danish and Muhammad! They went above and beyond to assist my fiancé & I during our visit today. Danish sat with us for 2-3 hours, helping us upgrade our iPhones and transfer all data when we were having issues. I couldn’t believe how kind and patient he was. & with Muhammad’s knowledge & assistance, he made sure everything was good to go at the end of the day. Thank you both! & we will always come back to this location and recommend to our family & friends.
- ZZzoomOct 8, 20251.0I’ve had a very disappointing experience with the staff at this Verizon location. The employees are extremely inexperienced and the service is painfully slow. Every visit has taken me more than two hours, which is completely unacceptable. What’s even more frustrating is that they rely on ChatGPT to answer customers’ questions, but they clearly have no real knowledge about Verizon’s products or services. This shows a serious lack of training and professionalism. I truly hope Verizon improves the quality of service and provides proper training for their staff at this location
- COCesar OteroSep 21, 20255.0we had a very pleasant experience work with us was very knowledgeable We were helped by luis
- AKAlex KaffkaSep 7, 20255.0I recently went in for an upgrade, and Daniel patiently walked me through the process, showing me my options. He was very informative and kind. He even saved my family a good chunk of change on our monthly bill by discussing our add-ons. I ended up with a new phone and a lower monthly bill. I will definitely be going back for my next phone, and I'll be talking to Daniel for it!
Frequently Asked Questions About Verizon
What products and brands does Verizon at 170 Biesterfield Rd offer?
Verizon offers a variety of products including smartphones, tablets, connected devices, and accessories from brands such as Apple, Samsung, Motorola, Google, LG, HTC, and Asus.
What services can I get at the Verizon store in Elk Grove Village?
You can get Verizon wireless plans, prepaid wireless, Hum smart car services, home phone, home internet, mobile hotspot, and other Verizon wireless services.
What are the store hours for the Verizon location at 170 Biesterfield Rd?
The store is open Monday through Saturday from 9:00 AM to 9:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Does Verizon at Elk Grove Village accept appointments?
No, appointments are not required, but you can call or drop by during business hours.
What payment options are accepted at this Verizon store?
They accept American Express, Discover, Mastercard, and Visa credit cards.
Can I pick up my online order at the Verizon store?
Yes, the store offers both in-store pickup and curbside pickup services.
How can I reach Verizon at 170 Biesterfield Rd by phone or email?
You can call +1 847-258-3437 or email CustomerService@cellularsales.com for assistance.
What nearby places can I visit when shopping at Verizon in Elk Grove Village?
Nearby you can visit Jersey Mike's Subs and Coach's Corner restaurants to enjoy food before or after your visit.
Are there other mobile phone stores close to the Verizon store at 170 Biesterfield Rd?
Yes, T-Mobile and RadioShack are nearby mobile phone stores, which might offer additional options if you want to compare services.
Is there a convenient coffee shop near Verizon in Elk Grove Village?
Yes, Starbucks and Lake Circle Coffee Shop are nearby for grabbing a coffee while visiting the area.