Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Berwyn for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.6
297 reviews
5 stars
148
4 stars
35
3 stars
31
2 stars
21
1 star
62
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised individual employees for their helpfulness and knowledge, particularly mentioning staff like Melissa, Luis, and Rocio.
Mixed Experiences
While some customers had positive interactions, others reported poor service, including rude staff and lack of assistance.
Transparency Issues
Several reviews highlighted concerns about transparency in pricing and promotions, leading to confusion and dissatisfaction.
Long Wait Times
Customers frequently mentioned long wait times and inefficient service, even with appointments.
Store Environment
The store was generally described as clean and friendly, but some customers noted a lack of proper management and organization.
- NTNika Thomas4 days ago5.0Cruz was the best sales rep at the Berwyn location. He has a great personality and knows his job. Highly recommended!
- CWCherese WilliamsNov 9, 20255.0I came here yesterday to upgrade my phone and add a few additional services and products. Vivian was very helpful, friendly, and personable! The other employees were also very nice as well.
- VAValerie AvalosNov 8, 20255.0Melissa from Verizon helped my sister and I upgrade our phones. She was very knowledgeable and kind. I had previously tried to upgrade my phone at the Verizon in River Forest but their customer service was poor compared to the service i received in Berwyn with Melissa. We are very grateful to her.
- MWMatt WeedNov 4, 20255.0I had a crazy and difficult situation to fix with my service between carriers and Mel from this location saved my life and went above and beyond to solve it for me. It took hard work over a few days and she kept communicating with me about any updates. Every-time I’ve been to this store I’ve had nothing but good service.
- HEHeudrix Alfonso Ventura esteileOct 28, 20255.0Muy buena atención y muy comprensible y responsable con cada compromiso recomiendo la tienda y la empresa 101%
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Berwyn?
The Verizon store in Berwyn is open Monday through Saturday from 9:00 AM to 7:00 PM and on Sunday from 10:00 AM to 5:00 PM.
Which brands of smartphones and devices does the Verizon Berwyn store offer?
The store offers brands including Apple, Samsung, Motorola, Google, Kyocera, and TCL.
Can I schedule an appointment at the Verizon store in Berwyn online?
Yes, you can schedule your in-store appointment online or via the My Verizon app for your convenience.
Does the Verizon store in Berwyn offer in-store pickup and delivery options?
Yes, they offer in-store pickup, free 2-day shipping, express lockers, and same-day delivery in select areas for online orders.
What types of services are available at the Verizon store in Berwyn?
The store provides mobile plans, wireless internet plans, and voice plans, along with business cell phones, hotspots, tablets, and laptops.
What payment methods are accepted at Verizon in Berwyn?
They accept debit cards, paychecks, and mobile NFC payments. Cash is not required.
Is free Wi-Fi available at the Verizon Berwyn store?
Yes, the store offers free Wi-Fi for customers.
Are there nearby dining options where I can eat before or after visiting Verizon in Berwyn?
Yes, nearby dining options include Five Guys, Chipotle Mexican Grill, Buffalo Wild Wings, Smoothie King, and Starbucks, among others.
What nearby shopping centers are close to the Verizon store in Berwyn?
Berwyn Gateway Plaza and North Riverside Plaza are nearby shopping centers where you can shop before or after your visit.
Are there other telecommunications providers near the Verizon Berwyn store?
Yes, there is a T-Mobile store nearby for alternative mobile phone and telecommunications services.