Verizon

4.9
892 reviews

About

Cell Phone Store
TCC Benton, a Verizon authorized retailer, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to TCC for smartphones, tablets, Verizon home internet, award-winning customer service, and more. Plus, proceeds from every purchase go directly toward doing good in your local community. Visit us at 109 N Central St.

Details

  • DebitAvailable
  • Accepts checksAvailable

Location

Verizon
109 N Central St, Benton, IL
62812, United States

Hours

Reviews

4.9
889 reviews
5 stars
860
4 stars
8
3 stars
6
2 stars
5
1 star
10

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, particularly highlighting employees like Kimberly, Amber, and Dawson.

Problem Resolution

Several reviews noted that staff were effective in resolving issues quickly and efficiently, with many customers expressing satisfaction with the solutions provided.

Product Knowledge

Customers appreciated the staff's expertise in guiding them through phone selections and setups, indicating a strong understanding of products and services.

Mixed Experiences

While many reviews were positive, some customers reported negative experiences, including issues with billing and perceived pressure to purchase higher-priced items.

Overall Satisfaction

The majority of reviews reflected a high level of satisfaction with the service received, with many customers expressing a willingness to recommend the store to others.
  • JL
    James Lowery
    4 days ago
    5.0
    Just about the most excellent customer service that I could get with my circumstances. Thank you for the help
  • SF
    Susan Frassato
    Nov 14, 2025
    5.0
    Kyle was excellent in helping with purchasing my new phone. Explained all the added features that made my experience pleasant...I'm sure he's a valued employee
  • KF
    Kathie Flowers
    Nov 11, 2025
    5.0
    The young man who helped my mother get a new phone was fantastic. We were at the Benton IL store, she had a much better experience than she did at the Marion store. He was very helpful and she is very satisfied!
  • KA
    Katie Apelgren
    Nov 9, 2025
    5.0
    Keagen is amazing to work with. He got me a new phone ordered and assisted me with switching from AT&T to Verizon. Highly recommend this store!
  • LB
    Lisa Brown
    Oct 31, 2025
    5.0
    Nice and very helpful

Frequently Asked Questions About Verizon

What products and services does Verizon at 109 N Central St Benton offer?

Verizon at 109 N Central St Benton offers smartphones, tablets, wireless devices, Verizon home internet, mobile accessories, and services like prepaid plans, bill payments, device activation, and total mobile protection.

What are the store hours for Verizon at 109 N Central St Benton?

The store is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 5:00 PM.