Verizon

4.5
299 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Rigby, ID. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
234 S State Street, Rigby, ID
83442, United States

Hours

Reviews

4.6
294 reviews
5 stars
249
4 stars
11
3 stars
5
2 stars
5
1 star
24

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, knowledgeable, and helpful, particularly highlighting individuals like Marx, Ryan, and Zaden.

Long Wait Times

Several reviews mentioned long wait times in the store, especially when there was only one employee available to assist multiple customers.

Mixed Experiences

While some customers had excellent experiences, others reported significant issues, including poor service and unresolved problems.

Sales Practices

Some customers expressed dissatisfaction with sales tactics, feeling pressured into unnecessary purchases or misled about promotions.

Technical Assistance

Customers appreciated the technical support provided by staff, especially in resolving phone issues and transferring data.
  • PL
    Paul Loe
    5 days ago
    5.0
    Great service, fast and knowledgeable
  • JG
    John Green
    Oct 2, 2025
    5.0
    Lilian was awesome!
  • RR
    Ryan's Reviews
    Aug 28, 2025
    5.0
    Super friendly and answered all the questions I had
  • KG
    Karissa Gorton
    Aug 7, 2025
    1.0
    After spending over 4 hours on the phone with customer service I was finally told to just go into the store. I made an appointment for 6pm and walked into the store at 5:15. Even though we had a 6:00 appointment, we had to wait until after 6:20 to be helped. There was only one guy working. He had to facetime someone with each customer in order to help him because he had no idea what he was doing. While waiting, I bought what I needed online and all I had to do was pick it up. He still took forever helping us. I hate to complain but this experience was ridiculous. All we had to do was pick up a SIM card and we still waited nearly 2 hours.
  • JC
    Jackie Cobbley
    Jul 28, 2025
    5.0
    Marx was absolutely awesome today at the Rigby Verizon Store. He was able to recover and transfer all of my husband's phone info- inspite of only being able to use maybe 1/4 of the destroyed screen. He helped us get the best new phone and plan for our needs. He was patient and understanding while dealing with our 'old folk tech skills'. Our experience was 5 star because of him. Thanks Marx!

Frequently Asked Questions About Verizon

What products does Verizon at 234 S State Street in Rigby offer?

Verizon offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more.

What are the store hours for Verizon in Rigby, ID?

The store is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sunday from 12:00 PM to 5:00 PM.