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VCA Kootenai Animal Hospital has been serving North Idaho’s pets for over 25 years. We have helped many beloved furry friends live long and healthy lives. We pride ourselves in delivering compassionate care for both the pet and the owners. Serving Post Falls, Coeur D’ Alene, Rathdrum, and Spokane Area. We offer everything from preventative care, emergency exams, and simple surgical procedures such as spays and neuters all the way to complex orthopedic repairs, such as TPLO (tibial plateau leveling osteotomy) and fracture repairs. Dr. Rogers and Dr. Reijm has completed extensive training for the both the TPLO procedure and fracture repairs.
Location
Hours
Reviews
3.9
158 reviews
5 stars
94
4 stars
21
3 stars
4
2 stars
9
1 star
30
What are people saying?
AI-generated from recent customer reviews
Customer Care
Many customers praised the staff for their compassion and kindness, especially during difficult times.
Quality of Care
While some customers reported positive experiences with specific veterinarians, others expressed dissatisfaction with the overall quality of care and misdiagnoses.
Pricing Concerns
Numerous reviews highlighted concerns about high prices and perceived overcharging for services, leading to frustration among customers.
Communication Issues
Several customers experienced poor communication regarding follow-ups and test results, contributing to dissatisfaction with the service.
Emergency Response
Some customers noted that the clinic was unable to handle emergencies effectively, leading to negative experiences.
- ALAngela LynchDec 6, 20251.0Worst ever! I took my 1 year old cat there with concern about him being lethargic and having possible vitamin deficiency due to his diet and I thought he was in pain also. They said they were going to do x-ray and blood work. I didn't really understand why an x-ray and later found out it was cause they thought he had been physically injured. Which he hadn't. They ended up not doing any blood work, sent him home with pain prescription gabapentin and no answer as to what was wrong with him. The bill was over $600 and I got no answers as to what was wrong with him. The x-ray they said was the cheapest one was $385. I am not rich, I had to borrow the money to pay for this and I don't have anymore money to just give to the rich for nothing in return. I called them about a week later asking for a copy of the x-ray and they told me they just sent it to the lab that day and we're supposed to call me when they got the results back. That was months ago. Makes me wonder if they even took any x-rays. I'm now sitting at the er in spokane with my cat and they are thank God doing blood work and they had more answers for me in the first half hour then vca had for me ever. But still I sit here with my poor boy that is close to death, all because I choose the wrong vet to take him to. If your pet is in good health and you like to throw money away, this is the place for you.
- SHSydney HauseOct 29, 20255.0Very happy with VCA! Staff is friendly and kind and they have been able to get our pups in during emergency situations same day and we are very happy with the level of care they received. They went above and beyond for us when we had to unexpectedly say goodbye to our sweet black lab- they handled the situation with professionalism and care. Thank you VCA!
- SSSpencerOct 24, 20255.0Dr. Reijm is phenomenal. Hands down. I have had the unfortunate journey of losing both of my boxers at age 13, one in 2023, and one just a few days ago. I drove out of my way to take my 2nd boxer to be laid to rest in VCA in Post Falls, just from my experience I had with my 1st boxer and Dr. Reijm. He was very thorough with the process, kind, he listened, helped me to have peace with my decision, and never seemed rushed to sit and talk with me. Thank you Dr. Reijm!
- GMGarrett MarshallJul 28, 20254.0They do not do exotic animals. I was told over the phone that they only do cats and dogs.
- TJTony n Wendi JeraldJul 17, 20251.0We have used this clinic for years for our 3 German shepherds.. However around the time of the VCA buyout, it started going down hill. Today we were dealing with a real emergency and they were just too busy to help us. A vet is only as good as the they the care and compassion they have in an emergency, and they failed us. Anyone can give vaccinations and wellness checks but a true vet partner is there when you need them most and they weren't. We will never return.
Frequently Asked Questions About VCA Kootenai Animal Hospital
What types of pets does VCA Kootenai Animal Hospital care for?
VCA Kootenai Animal Hospital provides care for cats, dogs, avians, exotics, pocket pets, and rabbits.
What are the regular business hours of VCA Kootenai Animal Hospital?
The hospital is open from 8:00 AM to 5:30 PM Monday through Saturday and is closed on Sundays.
What veterinary services are offered at VCA Kootenai Animal Hospital?
They offer a wide range of services including preventative care, emergency exams, general and orthopedic surgeries, dental care, diagnostics, vaccinations, spay and neuter, chemotherapy, and pet boarding among others.
Who are the veterinarians specialized in orthopedic surgery at VCA Kootenai?
Dr. Rogers and Dr. Reijm have completed extensive training in the TPLO procedure and fracture repairs.
How long has VCA Kootenai Animal Hospital been serving the community?
They have been serving North Idaho's pets for over 25 years since their establishment in 1998.
What payment methods are accepted at VCA Kootenai Animal Hospital?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Does VCA Kootenai Animal Hospital offer any promotions for new clients?
Yes, new clients can click on their website to receive a free first exam coupon.
Where is VCA Kootenai Animal Hospital located?
The hospital is located at 1704 E. Seltice Way, Post Falls, Idaho 83854, USA.
What nearby childcare centers are close to VCA Kootenai Animal Hospital?
Nearby childcare centers include Journey to Learning and Kinder Prep Learning Center, which can be convenient stops for families visiting the hospital.
Are there dining options near VCA Kootenai Animal Hospital for visitors?
Yes, nearby dining options include Little Caesars Pizza, Taco Bell, and Zip's Drive In, offering convenient places to eat before or after your visit.
What other services and shops are located near VCA Kootenai Animal Hospital?
Nearby places include Mountain America Credit Union for banking, Jitterz Espresso for coffee, and Blair Bhan for women's clothing, offering various conveniences around your visit to the hospital.