Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Pocatello, ID. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.6
499 reviews
5 stars
425
4 stars
22
3 stars3
2 stars7
1 star
42
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and friendliness of staff, particularly mentioning individuals like Tyler, Justin, and Olivia.
Sales Experience
Several reviews highlighted positive experiences with knowledgeable sales associates who provided tailored assistance, although some customers felt misled about pricing and fees.
Follow-Up Issues
Multiple customers reported poor follow-up from staff after initial interactions, leading to unresolved issues and dissatisfaction.
Store Management
There were complaints about management's handling of customer concerns, with some customers feeling dismissed or unsupported.
Technical Knowledge
Customers appreciated the technical knowledge of staff, especially in helping with phone setups and account management.
- SCSam C2 days ago2.0Don't pick up phone
- RVRusty Vitek-PuseyNov 12, 20255.0Carly was fantastic to work with! She was very patient, polite, knowledgeable of the product and mindful of the consumers needs. Very satisfied with her service today!
- ARA. R.Nov 12, 20251.0Ahh...For Gosh's and Josh's sake! How many Verizon agents would it take to assist in applying a payment to customer's account? 4+? Just wow...Not sure if they do it on purpose or out of fear to be replaced by some AI robotized approach. Any Verizon store I tried in this town can only upsell products and services endlessly...No effort to troubleshoot an issue...
- CACindy AllredOct 4, 20255.0Brandon was so helpful, patient and friendly!
- DHDennis HauserSep 22, 20255.0Thank you for your individualized attention and patience in answering our questions.
Frequently Asked Questions About Verizon
What types of products does Verizon in Pocatello offer?
Verizon in Pocatello offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection.
What are the store hours for Verizon in Pocatello?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM and Sundays from 11:00 AM to 5:00 PM.
Does Verizon in Pocatello support in-store pickup?
Yes, Verizon offers in-store pickup service for customers.
What payment methods are accepted at Verizon in Pocatello?
The store accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Does Verizon in Pocatello provide free Wi-Fi?
Yes, free Wi-Fi is available at the store for customers.
Are there any nearby restaurants to visit before or after shopping at Verizon in Pocatello?
Yes, nearby restaurants include Five Guys for burgers, Great Wall Express for Chinese cuisine, and Garcia's Mexican Restaurant for Mexican dishes.
What are some nearby services that might complement my visit to Verizon in Pocatello?
Nearby services include uBreakiFix for electronics repair, The Joint Chiropractic for health therapies, and Sport Clips Haircuts of Pocatello for haircuts.
Is there a nearby bank where I can access financial services near Verizon in Pocatello?
Yes, Bank of Commerce and Zions Bank are nearby options for banking and ATM services.
Does Verizon in Pocatello offer services in languages other than English?
Yes, services are available in both English and Spanish.
How can I contact Verizon in Pocatello if I have questions before visiting?
You can contact Verizon in Pocatello by phone at +1 208-478-7800 or by email at Info@victra.com.