Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Pocatello, ID. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.6
440 reviews
5 stars
373
4 stars
29
3 stars5
2 stars4
1 star
29
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being knowledgeable, helpful, and friendly, with specific mentions of employees like Matthew, Shayla, and Kyler going above and beyond.
Long Wait Times
Several reviews highlighted long wait times for service, with some customers expressing frustration over delays and poor management of appointments.
Sales Practices
There were mixed reviews regarding sales practices, with some customers feeling pressured into additional purchases or experiencing issues with billing and trade-ins.
Store Management
Customers expressed dissatisfaction with store management, particularly regarding handling of refunds and customer complaints.
- RBRichard BrownDec 4, 20255.0I was very impressed and that is hard to do
- JSjorge joshua skcotOct 21, 20254.0Really 6 hours to get a phone? 🫠Matthew is a rockstar tho, I was there for 6 hours while he was trying to help 3 costumers at the same time. While it was really frustrating, it wasn’t his fault, he stayed almost 4 hours after his shift ended to help every costumer. Also he wasn’t pushy like everyone else on making you buy extra stuff at the store. If it wasn’t for him I would give it 1 star tot his store and their management for their ridiculous lack of personal.
- PLPeggy LarsenSep 19, 20255.0Matthew is an awesome guy who does his very best to help the customer.
- NBNyssa BradleySep 9, 20254.0Matthew was very knowledgeable and helpful.
- TBTommy BrownSep 1, 20255.0Agent is very competent and knows what he doing
Frequently Asked Questions About Verizon
What products does Verizon in Pocatello offer?
Verizon offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection.
What brands can I find at the Verizon Authorized Retailer in Pocatello?
You can find brands like Verizon Wireless, Samsung, Apple, Motorola, Google, and various accessory brands such as Casemate and Otterbox.
What are the store hours for the Verizon Pocatello location?
The store is open Monday through Saturday from 9 AM to 7 PM, and on Sunday from 12 PM to 5 PM.
Does Verizon in Pocatello offer in-store pickup service?
Yes, in-store pickup is available at this location.
What payment options are accepted at the Verizon store on 350 S 4th Ave?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Can I find free Wi-Fi and mobile payment options at this Verizon retailer?
Yes, the store offers free Wi-Fi and supports mobile NFC payment methods like Apple Pay and Samsung Pay.
What wireless services are available at the Pocatello Verizon store?
Services include new lines, upgrades, new devices, and accessories sales.
Which nearby dining options can I visit before or after shopping at Verizon?
Nearby dining options include Little Caesars Pizza, The Melt, Dunk Burger, and Kowloon Express for a variety of American and Asian cuisine.
Are there nearby retail stores where I can shop alongside Verizon in Pocatello?
Yes, nearby retail stores include ColorTyme (furniture store), Xvertuz Vapes retail, and several other mobile phone stores like GoWireless Verizon Premium Retailer.
Where can I find additional services like healthcare or financial services around the Verizon store?
Close to Verizon you can find healthcare services like Jay Borgholthaus, O.D. (optometrist), Ideal Option (doctor), and financial services like CoinFlip Bitcoin ATM and Rockwood Stone Wealth Management, LLC.