Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Pocatello for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.4
545 reviews
5 stars
228
4 stars
74
3 stars
60
2 stars
43
1 star
140
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees like KeKoa and Giovanni received praise for their helpfulness, many customers reported rude or unhelpful interactions.
Sales Tactics
Several reviews criticized aggressive sales tactics, with customers feeling pressured to purchase unnecessary items.
Technical Support
Customers expressed frustration with the lack of effective technical support, often being redirected to customer service without resolution.
Store Management
Management received negative feedback for unprofessional behavior and poor handling of customer complaints.
Overall Experience
Many customers reported dissatisfaction with their overall experience, citing long wait times and unresolved issues.
- TPTara PyneOct 16, 20255.0I Went in 15 minutes before they closed on a Friday night needing a new phone after a disaster! Zack S. And his colleague helped me get into a great option and I left with a new phone! They stayed 30 minutes after closing and I am so grateful! Verizon…you should applaud these employees! 5+ star!! Thanks again
- BRBrian RaserSep 13, 20251.0This store has consistently been the worst service most disrespectful in my cell phone wireless history. In my experiences they have only ever been interested in helping if it is a new activation. They have done whatever they can to not help me and force me to call customer service when approached after the sale. The phone call-in customer service is an incompetent AI or an out sourced foreign representative that has a language barrier. Horrible Service. Do not give a company that doesn't care about its customers after the sale your business. Stay far away.
- AHAlexa hendrixSep 4, 20253.0How does one tell if there services have been turned off and or there phone is unlocked too.
- PLPrep LahiemAug 25, 20251.0Have people speak on you phone lines, AI doesn't help in customer service and human resources. Should lose customer base over this kind of decision making.
- TJTeresa JackmanJul 22, 20251.0Working with AI is ridiculous. There must be an avenue to get to a living being who can help me understand my problem.
Frequently Asked Questions About Verizon
What are the Verizon store hours in Pocatello?
The Verizon store in Pocatello is open from 10:00 AM to 8:00 PM Monday through Friday, 9:00 AM to 7:00 PM on Saturday, and 10:00 AM to 5:00 PM on Sunday.
What brands of smartphones does Verizon in Pocatello offer?
Verizon in Pocatello offers the latest 5G smartphones from Apple, Samsung, Motorola, Google, Kyocera, and TCL.
Can I schedule an appointment for in-store service at Verizon Pocatello?
Yes, you can schedule an in-store appointment online or via the My Verizon app to visit the Pocatello store for personalized service.
What delivery and pickup options are available for Verizon orders in Pocatello?
You can choose in-store pickup, free 2-day shipping, express lockers, or same-day delivery where available for your Verizon online orders in Pocatello.
What types of business products does Verizon Pocatello provide?
Verizon Pocatello offers business cell phones, mobile hotspots, tablets, and laptops to meet your business connectivity needs.
What payment methods are accepted at Verizon Pocatello?
The store accepts checks, debit cards, and mobile NFC payments. Cash-only payments are not required.
Which mobile plans and internet services are available at Verizon Pocatello?
Verizon Pocatello offers mobile plans, wireless internet plans, and voice plans to suit your communication needs.
What nearby restaurants can I visit before or after shopping at Verizon Pocatello?
Nearby dining options include Fazoli's for Italian food, Denny's for breakfast and brunch, Fuji Japanese Steakhouse for sushi and steak, McDonald's for fast food, and Little Caesars Pizza for quick pizza.
Are there other mobile phone stores close to Verizon in Pocatello?
Yes, T-Mobile is a nearby mobile phone store, offering alternative options for wireless services and devices.
What local amenities are near the Verizon store in Pocatello?
Nearby amenities include Pine Ridge Apartments for accommodation, Walgreens pharmacy for health and convenience needs, GameStop for video games and toys, and The Exchange Network ATM for convenient banking.