Verizon

4.3
260 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Moscow, ID. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
1966 W Pullman Rd, Moscow, ID
83843, United States

Hours

Reviews

4.3
254 reviews
5 stars
194
4 stars
17
3 stars
4
2 stars
4
1 star
35

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being helpful, knowledgeable, and patient, with specific mentions of employees like Michael, Emily, and Tristan.

Long Wait Times

Several reviews noted long wait times in the store, often due to understaffing, which frustrated customers despite the staff's friendliness.

Billing Issues

Multiple customers reported ongoing problems with billing, including hidden fees and difficulties in resolving issues with their accounts.

Product Availability

Some customers expressed disappointment over the lack of available phones and products, leading them to seek alternatives at other carriers.

Positive Experiences

Many customers shared positive experiences, highlighting the staff's ability to make the process of upgrading or switching phones enjoyable and stress-free.
  • JE
    Jessica Linn Evans
    Oct 7, 2025
    5.0
    Helpful. Knowledgeable. Fast. Courteous.
  • LK
    Lillyana Kirkpatrick
    Sep 19, 2025
    1.0
    useless. I walked in because after talking on the phone with a verizon worker she told me to go in and see if they had the phone, but the store might be busy. they had nothing. they had the shipment for preorders but no phones. he told me since they are a Victra Verizon, they couldnt do anything to authorize my package to another store. i walked two doors down to tmobile where they told me they did have phones for sale today. thats embarrassing verizon. im in a town with a population of 26k people, the store was empty. not a soul in sight, and you cant spend 10 minutes actually trying to help me? tmobile wasnt empty. and had plenty of people willing to help. also verizon service sucks up here. anytime there is a football game, consider your phone to be trash for the next 8 hours.
  • SF
    Steven Frank
    Jul 7, 2025
    5.0
    Matt was awesome he made me feel comfortable and well informed as I was changing plans and getting a new phone. Can't be any happier with the service Matt provided and him having to deal with all my questions and concerns.
  • RA
    Roseanne A
    Mar 16, 2016
    5.0
    Very good service. Kaelynne was very helpful. I am very happy with Verizon.

Frequently Asked Questions About Verizon

What products and services does Victra — Verizon Authorized Retailer offer?

Victra offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. They also provide new lines, upgrades, and accessories services.

What are the store hours for Victra — Verizon Authorized Retailer in Moscow, ID?

The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 6:00 PM.