Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Moscow, ID. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.3
254 reviews
5 stars
194
4 stars
17
3 stars
4
2 stars
4
1 star
35
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, knowledgeable, and patient, with specific mentions of employees like Michael, Emily, and Tristan.
Long Wait Times
Several reviews noted long wait times in the store, often due to understaffing, which frustrated customers despite the staff's friendliness.
Billing Issues
Multiple customers reported ongoing problems with billing, including hidden fees and difficulties in resolving issues with their accounts.
Product Availability
Some customers expressed disappointment over the lack of available phones and products, leading them to seek alternatives at other carriers.
Positive Experiences
Many customers shared positive experiences, highlighting the staff's ability to make the process of upgrading or switching phones enjoyable and stress-free.
- JEJessica Linn EvansOct 7, 20255.0Helpful. Knowledgeable. Fast. Courteous.
- LKLillyana KirkpatrickSep 19, 20251.0useless. I walked in because after talking on the phone with a verizon worker she told me to go in and see if they had the phone, but the store might be busy. they had nothing. they had the shipment for preorders but no phones. he told me since they are a Victra Verizon, they couldnt do anything to authorize my package to another store. i walked two doors down to tmobile where they told me they did have phones for sale today. thats embarrassing verizon. im in a town with a population of 26k people, the store was empty. not a soul in sight, and you cant spend 10 minutes actually trying to help me? tmobile wasnt empty. and had plenty of people willing to help. also verizon service sucks up here. anytime there is a football game, consider your phone to be trash for the next 8 hours.
- SFSteven FrankJul 7, 20255.0Matt was awesome he made me feel comfortable and well informed as I was changing plans and getting a new phone. Can't be any happier with the service Matt provided and him having to deal with all my questions and concerns.
- RARoseanne AMar 16, 20165.0Very good service. Kaelynne was very helpful. I am very happy with Verizon.
Frequently Asked Questions About Verizon
What products and services does Victra — Verizon Authorized Retailer offer?
Victra offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. They also provide new lines, upgrades, and accessories services.
What are the store hours for Victra — Verizon Authorized Retailer in Moscow, ID?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 6:00 PM.
Where is Victra — Verizon Authorized Retailer located?
The store is located at 1966 W Pullman Rd, Suite G-15, Moscow, ID 83843, United States.
What payment options does Victra accept?
Victra accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Does Victra offer in-store pickup for orders?
Yes, Victra provides in-store pickup service.
Is free Wi-Fi available at Victra — Verizon Authorized Retailer?
Yes, free Wi-Fi is available in the store.
What brands of devices and accessories does Victra carry?
Victra carries Verizon Wireless, Samsung, Apple, Motorola, Casemate, Otterbox, Google, PureGear, Gear4, Incipio, Mophie, JLab, Eargo, Tech21, Clckr, and Urbanista.
Which nearby shopping centers can customers visit when they come to Victra in Moscow?
Customers can visit Palouse Place and Palouse Mall, both nearby shopping centers that offer additional shopping and dining options.
Are there any nearby dining options close to Victra where customers can eat before or after their visit?
Yes, customers can dine at nearby places such as Qdoba, Ellagista's Macarons and Boba, Pretzelmaker, Mrs. Fields, Paradise Grill and Cafe, and Orange Julius.
What other mobile phone stores are near Victra — Verizon Authorized Retailer?
Nearby mobile phone stores include AT&T, T-Mobile, and the Sprint Store, providing customers with additional options for wireless services and devices.