Verizon

Reviews

• HL

  Henry Leef

  Dec 21, 2025
  5.0
  They helped me replace my screen protector and did an excellent job
• RM

  Randy Menter

  Dec 14, 2025
  1.0
  Went in and opened a new account with Verizon on Oct 7 2025. I went in asking for the Samsung Galaxy S25, specifically for its satellite texting capabilities. I was told by the salesman that they were out of stock, but the did have the S25FE, and it had all of the same capabilities as the standard S25, so I trusted him and said that would be fine. I was not able to test the satellite texting until November 23, and found that it would not work. Just no service and no option to switch to satellite. When I got back home, after about 10 minutes of research, I found that the S25FE does NOT support satellite texting. I got the answer from both Samsung directly and Verizon support after asking them to double check, sharing what Samsung had told me. I went to the same store that I got the phone from to see if there was any way to do an exchange even though it was after 30 days, since they had misrepresented the phones capabilities. I was told that it would work just fine. I did not have my research saved onto my phone, so I left. I went in the next day with the evidence that the phone would in fact NOT satellite text. I was told that there was nothing that they could do because it was past the 30 day exchange. The options that they gave me were to buy out the S25FE (which would be over $600) and then get a new phone, or I could just pay for another line and get a phone with that (but would add $50+ a month on top of the phone that I already have). I have tried to get in touch with both Victra and Verizon and have gotten nothing. Victra won't respond at all and Verizon acts like they haven't seen the complaint before, even though I am continuing through the same request, not starting a new one. They would ask the for the same information (name and whats going on) each time they wanted more information, and wouldn't tell me what information they wanted. They just kept trying to start over and eventually shut the request. This is a textbook example of bait and switch, promising the product would do more than it is capable of, but they will not own up to their mistake. Would not recommend them to my enemy. Was just looking to switch phones for what I asked for and was told I was getting. I was even willing to pay some extra understanding that the S25 costs more. If it weren't for opening a credit card with them, I would switch immediately.
• SL

  Serge lvp

  Dec 5, 2025
  1.0
  Don’t go to the store if you’re trying to just get a simple phone upgrade. The clerk is gonna just push and hassle you to get an unnecessary and stupidly overpriced “accessory bundle” please do yourself a favor and go elsewhere
• JE

  Jessica Linn Evans

  Oct 7, 2025
  5.0
  Helpful. Knowledgeable. Fast. Courteous.
• LK

  Lillyana Kirkpatrick

  Sep 19, 2025
  1.0
  useless. I walked in because after talking on the phone with a verizon worker she told me to go in and see if they had the phone, but the store might be busy. they had nothing. they had the shipment for preorders but no phones. he told me since they are a Victra Verizon, they couldnt do anything to authorize my package to another store. i walked two doors down to tmobile where they told me they did have phones for sale today. thats embarrassing verizon. im in a town with a population of 26k people, the store was empty. not a soul in sight, and you cant spend 10 minutes actually trying to help me? tmobile wasnt empty. and had plenty of people willing to help. also verizon service sucks up here. anytime there is a football game, consider your phone to be trash for the next 8 hours.

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