Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Kuna, ID. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Many customers praised the staff for their helpfulness, professionalism, and knowledge, particularly highlighting employees like Will, Nathaniel, and Cade.
Staff Performance
Several reviews noted that staff members went above and beyond to assist customers, often staying late or multitasking effectively.
Mixed Experiences
While many customers had positive interactions, some reported poor service, long wait times, and issues with billing or product returns.
Store Environment
The store was generally described as clean and comfortable, contributing to a positive shopping experience.
Product Knowledge
Customers appreciated the staff's ability to answer questions and provide detailed information about products and services.
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Dana Sorenson
Oct 24, 2025
5.0
Blake was amazing! I really appreciated the whole team available to help with my online order mess. Next time I will place my order in store!
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Christine Keith
Oct 19, 2025
5.0
Thank you Will & Austin!! My old Pixel was damaged in an upgrade and the process to setup a new one was complicated by that issue. You were both gracious, funny, helpful and patient!
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Leo Wright
Oct 12, 2025
5.0
Will is great to work with! Fast, honest and friendly
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Lonnie Sullivan
Oct 8, 2025
5.0
If dealing with Verizon in Kuna, Will Rankin is the man to ask for ! He took all the time in the world to explain and help me upgrade my phone. He doesn't make promises he can't keep and is 100% honest. He has your best interest in mind while helping you. I will wait as long as I need to just to deal with him. He goes above and beyond ! Just wish everyone else at Verizon was exactly like him. Will is the real deal !
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Pam L.
Oct 3, 2025
5.0
I bought a new phone here a couple of weeks ago from Zane and Austin. Had a little issue with the porting from my previous carrier. Well I have to share the kindness and patience they showed me! Just love these guys! Completely happy with the knowledge and professionalism these sweet guys showed! Highly recommend this place of business! Thanks again Zane and Austin!!!