Verizon

4.5
240 reviews
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Business Details

111 N Main St, Hailey, ID
83333, United States
(208) 788-1812
https://www.victra.com
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About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Hailey, ID. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
111 N Main St, Hailey, ID
83333, United States

Hours

Reviews

4.6
233 reviews
5 stars
197
4 stars
15
3 stars
2
2 stars
1
1 star
18

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being helpful, knowledgeable, and patient, with specific mentions of employees like Azure, Harrison, and Laurie.

Mixed Experiences

While some customers had excellent experiences, others reported rude behavior and poor service from certain employees, leading to frustration.

Store Management

There were complaints about inconsistent service and management issues, with some customers noting improvements while others experienced ongoing problems.

Technical Support

Customers appreciated the technical assistance provided by staff, particularly in setting up new devices and resolving issues.

Accessibility Issues

Several reviews mentioned difficulties with store hours and responsiveness, including being closed during posted hours and lack of phone support.
  • KT
    Kellie Thompson
    Jan 5, 2026
    1.0
    **UPDATE** The corporate team in my area contacted me quickly. Within the day, they resolved the issues on the backend. Now I have my 4 new phones activated. Thank you so much!! Verizon is the worst. Ordered 4 upgrade phones and back on Dec 17 online, and I never received them. Laurie at the Hailey store has been going above and beyond to help me with Verizon tech calls. I just want to buy them in person now, and Verizon is making it impossible for me to do that because of a mistake THEY made. Yet, they have no problem CHARGING me for phones I NEVER received. Countless hours on the phone with Verizon, so many tickets submitted. It's been almost 3 weeks, and I have only been able to upgrade 1 of the 4 phones. I'm stuck in an endless loop of horrible customer service (not at the local store but Verizon), and I haven't even started dealing with their billing department on fraudulent charges.
  • TW
    Tyler Ace Wolfley
    Dec 31, 2025
    5.0
    I was having issues with over the phone tech support porting my number. After two days I went to the store and worked with Harrison and Brian. Both awesome service reps, they got my number working with no problems since. Thank you Harrison for going above and beyond to solve my problem. 10 out of 10 would talk to these two again!
  • PB
    paul bernstein
    Dec 5, 2025
    5.0
    Both Harrison and SunJoy were so helpful. They both spent literally hours brainstorming and making phone calls to fix a mistake that iPhone tech support created. And with a great attitude!
  • AM
    Anne Mulick
    Nov 1, 2025
    5.0
    Mike was very knowledgeable, personable and a great multi tasker.
  • HW
    Holly Walsh
    Oct 22, 2025
    1.0
    They rather sell a new phone than fix a great phone. Go to TF for repairs 360 wireless
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Frequently Asked Questions About Verizon

What products and brands does Verizon in Hailey, ID offer?

Verizon offers a full range of wireless devices including phones, tablets, wearable technology, accessories, and device protection from brands such as Verizon Wireless, Samsung, Apple, Motorola, Google, and more.

What are the store hours for Verizon in Hailey?

The Verizon store in Hailey is open Monday to Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 12:00 PM to 5:00 PM.