Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Waterloo for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.8
397 reviews
5 stars
202
4 stars
64
3 stars
41
2 stars
24
1 star
66
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service, with some praising helpful staff while others reported rude and unhelpful interactions.
Sales Experience
Customers expressed dissatisfaction with pushy sales tactics and lack of assistance during the purchasing process.
Technical Support
Several customers faced issues with device activation and technical support, leading to frustration and unresolved problems.
Store Management
Inconsistent experiences reported, with some praising management for assistance while others noted a lack of support and organization.
Long Wait Times
Many customers experienced long wait times and felt that the store was understaffed, impacting their overall experience.
- EKErica KieferDec 5, 20255.0David at the Waterloo store was so fantastic working with me and my senior parents to get my Mom a new phone after hers was inoperable. He was so patient and made the whole experience easy and pleasant. Thank you, David, I hope Verizon gives you the recognition for exceptional service you deserve!
- JBJeff B.Dec 5, 20254.0Great customer service from the associate that we purchased new devices from. And I do mean great! Had an issue with new devices and had to go back. Was helped by someone else who's CS skills were terrible and response was to call CS 800#. Then why is there a storefront? Anyway, reason to drop a star. BTW 23 years that we have been with Verizon, so not throwing entire company under the bus. Because of a bad interaction.
- MPMiesha PhillipsOct 25, 20251.0Ordered my husband a phone online service and all paid for next day delivery 14.99 and I still haven't received the phone 5 days later I've called and been hung up on 4 times at this point I'd like my money back not a good experience at allllll!!!!!!!
- NKNermina KuduzovicOct 14, 20255.0We got phones and we had a good experience there
- KKKathie KirschenmanOct 4, 20255.0Very nice staff. I took my dad there and they were wonderful with my dad. Thank you
Frequently Asked Questions About Verizon
What are the store hours for Verizon in Waterloo?
The Verizon store in Waterloo is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sunday from 10:00 AM to 5:00 PM.
Can I schedule an appointment at the Verizon store?
Yes, you can schedule an in-store appointment online to visit the Verizon store in Waterloo for personalized service.
What brands of smartphones does the Verizon Waterloo store offer?
The store offers the latest 5G smartphones including Apple iPhone 15, Google Pixel 8, Samsung Galaxy S23, and also brands like Motorola, Kyocera, and TCL.
Does Verizon in Waterloo offer options for online orders and pickup?
Yes, you can shop online and choose in-store pickup, free 2-day shipping, express lockers, or same-day delivery where available for your convenience.
What types of business products are available at Verizon Waterloo?
They offer business cell phones, mobile hotspots, tablets, and laptops tailored for business needs.
What wireless services does Verizon provide at their Waterloo store?
Verizon offers mobile plans, wireless internet plans, and voice plans to meet various connectivity needs.
How can nearby dining options enhance my visit to Verizon in Waterloo?
After visiting Verizon, you can enjoy nearby restaurants like Applebee's Grill + Bar, LongHorn Steakhouse, and Chipotle Mexican Grill for a meal or snack.
Are there nearby places where I can get coffee before or after visiting Verizon?
Yes, Starbucks is located nearby where you can grab a coffee or smoothie to enjoy with your visit to Verizon.
Can I visit other mobile phone stores near Verizon in Waterloo?
Yes, nearby mobile phone stores include UScellular, T-Mobile, Boost Mobile, and another Verizon location, providing you with multiple options for telecommunications services.
How can visiting nearby places like Tires Plus or Jiffy Lube complement my visit to Verizon?
If you need automotive services such as tire repairs or oil changes, Tires Plus and Jiffy Lube are conveniently located near Verizon, allowing you to take care of multiple errands in one trip.