Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Muscatine for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.7
200 reviews
5 stars
99
4 stars
36
3 stars
13
2 stars
9
1 star
43
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised the helpfulness and friendliness of staff, others reported poor service and lack of assistance.
Knowledge and Support
Several reviews highlighted knowledgeable staff who provided effective solutions, but there were also complaints about staff being uninformed or distracted.
Sales Experience
Customers expressed frustration with upselling tactics and unclear pricing, leading to dissatisfaction with the sales process.
Store Environment
The store often experiences long wait times and limited inventory, which negatively impacts customer experience.
Overall Satisfaction
While some customers are loyal and satisfied with their experiences, many expressed disappointment and frustration, indicating a need for improvement.
- MPMichele PresleyOct 19, 20255.0They are amazing. We were having problems activating a phone from warranty claim and went into the store and they got all taken care of and helpful. Super nice people and very knowledgeable. Our favorite Verizon store to go to. 😊
- BFBJ FishAug 21, 20251.0If i could leave a lower review I could. I RARELY leave any reviews but with the extremely poor support I received today, I felt the need to make others aware. I bought an unlocked phone due to my phone being lost/stolen and needed to simply have them sign me in and activate. When I checked on VERIZONS OWN SITE it stats the IMEI number is unlocked and when checking everywhere else, it is also showing unlocked. I spoke to numerous reps online and all told me this phone is good to go but due to a nationwide outage to their service, they needed me to go to a store. My rep had no interest in helping me and just wanted to upsell me to a new line and phone and pay an additional $12-1500 out of pocket as well as an additional $75/month for my family plan. I am very well aware of the technology and how IMEI works as I have assisted in setting up phone plans with a large company before and this was completely unacceptable. I had to drive to iowa city to get my phone activated by their reps as the ones here had no interest in actually helping.
- BEBob. EhrmanJul 26, 20251.0Zero starts would be more appropriate. They took 3 nearly new phones for a promo and then 4 months in they took all the promo credits back and told me the sales person Jennifer "Dan"i Richards made promises she couldn't actually keep. Verizon would not stand behind the salesperson and are now saying I made up the trade in details. Avoid Verizon at any cost. I wish I had. The entire staff has been told to deflect and make excuses like the person you need to talk to is on personal leave or vacation. Some of them will lie to your face and then call you a lier when they break promises. I tried the link to submit the report and it says the site doesn't exist. I tried on my phone and my sons (mine is android, his Apple) and desktop computer.
- KMKevin La (Misplays4Days)Jul 14, 20255.0I visited the store for a cellular issue. Someone on my family plan made a phone upgrade with a plan change without notifying me while I was on a work trip. Nick of the Muscatine Verizon store was very helpful and fixed the issue within minutes. I am very appreciative of Nick’s help and for any phone needs, I will visit this store.
- CWChanda WoodsJun 19, 20255.0So, came in for an upgrade and started working with Jaden. He ended up finding an error in our account. Bless his heart, he spent nearly 3 hours with us to get it done. He is a heck of an asset to your store!
Frequently Asked Questions About Verizon
What are the store hours for the Verizon Muscatine location?
The Verizon store in Muscatine is open Monday through Saturday from 9:00 AM to 7:00 PM and Sunday from 10:00 AM to 6:00 PM.
Which smartphone brands are available at Verizon Muscatine?
Verizon Muscatine offers the latest smartphones from Apple, Samsung, Motorola, Google, Kyocera, and TCL.
Does Verizon Muscatine offer in-store pickup or delivery options?
Yes, Verizon Muscatine offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery in select areas.
What products and services does Verizon Muscatine provide for businesses?
They provide business cell phones, mobile hotspots, tablets, laptops, and offer mobile, wireless internet, and voice plans.
How can I schedule an appointment at Verizon Muscatine?
You can schedule an in-store appointment online via their website or through the My Verizon app.
What payment methods does Verizon Muscatine accept?
Verizon Muscatine accepts checks, debit cards, and mobile NFC payments; they do not require cash only.
Is there free Wi-Fi available at Verizon Muscatine?
Yes, Verizon Muscatine provides free Wi-Fi for customers.
What nearby places can I visit before or after shopping at Verizon Muscatine?
Nearby you can visit the Muscatine Mall for shopping, enjoy treats at Yogies Frozen Yogurt Shop, or grab a meal at Domino's Pizza.
Are there convenient services near Verizon Muscatine to assist with automotive needs?
Yes, nearby automotive services include QC Auto Service, Muscatine Tire & Auto Center, and BP gas stations for your vehicle care and fuel needs.
What financial or insurance services are located near Verizon Muscatine?
Close by are American Family Insurance - Jared Bennett and Advance America for insurance and financial services.