Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Iowa City, IA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.0
347 reviews
5 stars
246
4 stars
11
3 stars
10
2 stars5
1 star
75
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of individuals like Danielle, Deontae, and Mitchell.
Staffing Issues
Several reviews highlighted long wait times and understaffing, leading to frustration among customers.
Mixed Experiences
While many had positive experiences, some customers reported poor service and unprofessional behavior from certain staff members.
Store Management
There were complaints about the store being poorly managed, with suggestions to visit corporate locations for better service.
- HTHenry Torres5 days ago5.0A very nice lady stayed on the line for a whole 2hrs to help us with our issue!
- BWBrenda WaggonerDec 29, 20255.0Just needed a screen protector replacement and the attendant located the exact one and replaced it within minutes.
- SWsusan wellsDec 20, 20255.0Today I went to the Iowa City Verizon store. Danielle was the staff person that helped me. I was there to purchase a new Samsung. Danielle was very knowledgeable and helpful. She was very patient and listened while I told her what I wanted. She found a very good promotional deal for me. Also before I left the store she took time to answer my questions. I will always use this business.
- TSTeresa SypherdDec 11, 20255.0Josh, Danielle and Tae made my experience in ordering 11 new phones and transferring information seamless. I spend some time in the store, they made it fun and time flew by. I would actually say my time spent was WELL WORTH IT. They spent time finding the best deals for me.
- JDJace DavidsonDec 9, 20255.0Danielle was amazing, she sacrificed some of her time when she didn’t need to in making sure I went home with a new phone that night.
Frequently Asked Questions About Verizon
What types of products can I find at Victra — Verizon Authorized Retailer in Iowa City?
Victra offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection.
What brands are available at this Verizon Authorized Retailer?
They carry Verizon Wireless, Samsung, Apple, Motorola, Google, and various accessory brands like Otterbox and Incipio.
What are the store hours for the Iowa City Victra Verizon location?
Monday through Friday, the store is open from 9 AM to 8 PM. On Saturdays, it operates from 10 AM to 7 PM, and Sundays from 12 PM to 6 PM.
Can I pick up an online order in-store at Victra?
Yes, in-store pickup is available for orders.
Does Victra accept mobile payment options?
Yes, they accept Apple Pay, Samsung Pay, and Android Pay, as well as credit and debit cards.
Is there free Wi-Fi available at the Verizon store in Iowa City?
Yes, free Wi-Fi is available for customers at the store.
How can I find Victra Verizon store using public transport or other local landmarks?
The store is located near retailers like US Cellular Authority Agent That Cellular Place and T-Mobile, which can serve as local landmarks when finding the store at 23 Highway 1 W in Iowa City.
What nearby places can I visit for food or coffee when I visit Victra in Iowa City?
You can visit nearby Starbucks for coffee and Village Inn or Arby's for meals, all conveniently close to the Victra store.
Are there any nearby automotive services close to the Verizon Authorized Retailer?
Yes, AutoZone, Spenler Tire Services, Midas, and Whitey's Towing Service are nearby for automotive parts, repairs, and roadside assistance.
Does Victra Verizon support device recycling?
Yes, the store offers electronics recycling services for customers wanting to responsibly dispose of old devices.