Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Iowa City, IA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.0
337 reviews
5 stars
236
4 stars
11
3 stars
10
2 stars5
1 star
75
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some staff were praised for being helpful and knowledgeable, while others were criticized for being rude and unprofessional.
Staffing Issues
Frequent complaints about understaffing leading to long wait times and inadequate service.
Technical Support
Customers expressed frustration with the technical support provided, citing issues with phone transfers and troubleshooting.
Store Management
Negative feedback regarding store management, with reports of poor handling of customer issues and lack of accountability.
Positive Experiences
Despite the negatives, several customers highlighted positive interactions with specific employees who provided excellent service.
- KRKatelyn RomanoNov 14, 20251.0Please don’t work with the Iowa city Verizon store. Deontae was very nice but limited in what he can do. They aren’t affiliated with corporate so Verizon corporate can’t assist where they’re unable to accommodate anything remotely complicated. They give you a “30-day swap period” (got a 17 and wanted to switch back to a 16 ProMax) but if you try, they refuse to give you the same promotional value they offered at the beginning and try to charge you full price for the swap. Never been so frustrated with a store experience. Do yourself a favor and go to Coralville location to work a corporate owned office, if you’re going to deal with Verizon at all.
- PCPatrick CaseyNov 7, 20255.0Effective and personal service. I enjoyed an experience at the cell store.
- STS ThorsonNov 6, 20255.0Especially friendly, patient and knowledgeable staff.
- TTTom TownsendNov 5, 20251.0Spent 3 afternoons having staff try to transfer my old iPhone to new iPhone. Couldn’t get it figured out. For some reason they charged me a 30 dollar “transfer fee” before the transfer actually occurred, which it never did. They got district manager on the phone, was told there are no refunds and he doesn’t speak to customers and his number are not given out to customers. So I have a non transferable iPhone, charged a non refundable 30 dollar fee and no managed to follow up with. Not advisable to use for customer service problems
- IRIvan RangelSep 19, 20255.0Drake and Mitchell were awesome to work with. They made everything so easy and things went smoothly.
Frequently Asked Questions About Verizon
What types of products can I find at Victra — Verizon Authorized Retailer in Iowa City?
Victra offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection.
What brands are available at this Verizon Authorized Retailer?
They carry Verizon Wireless, Samsung, Apple, Motorola, Google, and various accessory brands like Otterbox and Incipio.
What are the store hours for the Iowa City Victra Verizon location?
Monday through Friday, the store is open from 9 AM to 8 PM. On Saturdays, it operates from 10 AM to 7 PM, and Sundays from 12 PM to 6 PM.
Can I pick up an online order in-store at Victra?
Yes, in-store pickup is available for orders.
Does Victra accept mobile payment options?
Yes, they accept Apple Pay, Samsung Pay, and Android Pay, as well as credit and debit cards.
Is there free Wi-Fi available at the Verizon store in Iowa City?
Yes, free Wi-Fi is available for customers at the store.
How can I find Victra Verizon store using public transport or other local landmarks?
The store is located near retailers like US Cellular Authority Agent That Cellular Place and T-Mobile, which can serve as local landmarks when finding the store at 23 Highway 1 W in Iowa City.
What nearby places can I visit for food or coffee when I visit Victra in Iowa City?
You can visit nearby Starbucks for coffee and Village Inn or Arby's for meals, all conveniently close to the Victra store.
Are there any nearby automotive services close to the Verizon Authorized Retailer?
Yes, AutoZone, Spenler Tire Services, Midas, and Whitey's Towing Service are nearby for automotive parts, repairs, and roadside assistance.
Does Victra Verizon support device recycling?
Yes, the store offers electronics recycling services for customers wanting to responsibly dispose of old devices.