Verizon

4.0
341 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Iowa City, IA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
23 Highway 1 W, Iowa City, IA
52246, United States

Hours

Reviews

4.0
337 reviews
5 stars
236
4 stars
11
3 stars
10
2 stars
5
1 star
75

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some staff were praised for being helpful and knowledgeable, while others were criticized for being rude and unprofessional.

Staffing Issues

Frequent complaints about understaffing leading to long wait times and inadequate service.

Technical Support

Customers expressed frustration with the technical support provided, citing issues with phone transfers and troubleshooting.

Store Management

Negative feedback regarding store management, with reports of poor handling of customer issues and lack of accountability.

Positive Experiences

Despite the negatives, several customers highlighted positive interactions with specific employees who provided excellent service.
  • KR
    Katelyn Romano
    Nov 14, 2025
    1.0
    Please don’t work with the Iowa city Verizon store. Deontae was very nice but limited in what he can do. They aren’t affiliated with corporate so Verizon corporate can’t assist where they’re unable to accommodate anything remotely complicated. They give you a “30-day swap period” (got a 17 and wanted to switch back to a 16 ProMax) but if you try, they refuse to give you the same promotional value they offered at the beginning and try to charge you full price for the swap. Never been so frustrated with a store experience. Do yourself a favor and go to Coralville location to work a corporate owned office, if you’re going to deal with Verizon at all.
  • PC
    Patrick Casey
    Nov 7, 2025
    5.0
    Effective and personal service. I enjoyed an experience at the cell store.
  • ST
    S Thorson
    Nov 6, 2025
    5.0
    Especially friendly, patient and knowledgeable staff.
  • TT
    Tom Townsend
    Nov 5, 2025
    1.0
    Spent 3 afternoons having staff try to transfer my old iPhone to new iPhone. Couldn’t get it figured out. For some reason they charged me a 30 dollar “transfer fee” before the transfer actually occurred, which it never did. They got district manager on the phone, was told there are no refunds and he doesn’t speak to customers and his number are not given out to customers. So I have a non transferable iPhone, charged a non refundable 30 dollar fee and no managed to follow up with. Not advisable to use for customer service problems
  • IR
    Ivan Rangel
    Sep 19, 2025
    5.0
    Drake and Mitchell were awesome to work with. They made everything so easy and things went smoothly.

Frequently Asked Questions About Verizon

What types of products can I find at Victra — Verizon Authorized Retailer in Iowa City?

Victra offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection.

What brands are available at this Verizon Authorized Retailer?

They carry Verizon Wireless, Samsung, Apple, Motorola, Google, and various accessory brands like Otterbox and Incipio.