Verizon

Reviews

• JB

  Jordan Black

  Oct 21, 2025
  1.0
  I placed an online store pickup order for this location. On 10/18 about an hour to an hour an half after the order was placed. I checked with the store on the status. I was told it was pending, and to wait for the email. Having not received an email by the following morning. I drove to the store since there is no way to call the store. Once I arrived, the only help in resolving the matter, was being told to call 611 and deal with them. When I was not able to find a resolution with them, I was told there was nothing else the store could do. I proceeded to have to deal with 7 separate customer service reps that day. The last one told me that there were no holds on the account and that the manager would be able to push it through. I went to the store and talked to the manager who rudely informed me that it was not something they could do, while aggressively flipping though screens on his iPad. He offered no other assistance in the matter. I ended up having to go to another corporate store, where the manager there was able to help me get the situation address. I wasted seven hours on my day trying to get this sorted. The manager at the other store had the situation figured out and sorted in an hour. If the manager at this store actually cared or put effort into his customers, I would have had this sorted much quicker. I tried reaching out to customer support to file a complaint about the service I received at this store and requesting a call back from a district manager and have gotten nowhere. I am beyond frustrated and disappointed in how Verizon has handled this. If this is the quality I am to expect, I will return my purchase and look for service elsewhere UPDATE: Verizon customer service has made this experience exponentially more frustrating. I spent four hours between the customer service chat in the My Verizon app and phone calls trying to make a formal complaint about this experience. I had two separate reps lie to me about filing this complaint with Executive Relations, then end the chat before they actually did anything, one of them being a supervisor. When I called in the first time, the rep told me he could not help me and I needed to talk to a supervisor, placed me on a 30 minute hold. The supervisor answered, said hello, then promptly hung up on me. The second time, I actually got to talk to a supervisor, who was insanely condescending and could care less about making this right. All they would do is tell me a complaint is filed. Not ticket number, no confirmation that the complaint was even filed. They also offered no compensation for the egregious amount of time I have wasted trying to get the made right. Update #2: Verizon responded to this review about filling about a form for them to reach out to contact me about this whole endeavor. I filled about the form weeks ago and still have yet to be contacted by that team. Apparently there is no urgency in handling complaints. One would think that Verizon would want to keep their customers happy and resolve issues in a timely fashion. It is abundantly clear that this not the case.
• JB

  Jody Babcock

  Sep 29, 2025
  1.0
  Manager working 9/28 at 2:00 pm was rude and incompetent. He could not help the young lady helping us explain why our bill would go up as much as it did for a new phone. Told us it may be sales tax - $30 in sales tax??? When I asked him if there was someone he could call that might be able to explain it, he completely lost his cool. Shouting that he didn't know why and he didn't know who I expected him to call. After we left, we had friends in the store that were also getting a new phone and he continued to make rude comments about us. Find a different Verizon store - DO NOT GO TO THIS ONE!
• ME

  Michelle Elgin

  Sep 27, 2025
  1.0
  We came in to upgrade my daughter's iPhone. We had upgraded my husband's and mine the week before. Some how, a week later, multiple additional fees we're added. For instance, a $30 upgrade fee, which the manager was powerless to waive. I ended up paying $250 for the pleasure of signing up for another 3 years of hidden charges and poor service. Admittedly, I turned into a Karen and I have to say, Gerry, the guy who helped us was patient and kind throughout the whole procedure.
• CC

  catherine

  Jul 29, 2025
  1.0
  Worst experience I’ve had with any phone company. I switched from AT&T to Verizon expecting better service, but the rep was rude and pushy. I declined the $20/month insurance, but he pressured me aggressively and added it anyway without consent. He also dismissed my preference for a phone color, calling me “princess/queen” in a condescending tone, then admitted he wouldn’t let me buy from another store because he’d lose commission. I had to call customer service myself to remove the insurance he claimed he’d take off. Totally unprofessional and disrespectful. He also gave us the most expensive plans telling us that it would benefit us, and unfortunately I felt pressured enough to do so. Avoid this Verizon location and maybe the whole company line.
• LL

  Lisa

  Jun 29, 2025
  1.0
  I had a very upsetting experience at this Verizon location. My complaint is now registered with the Corporate Office about several things, 1st for being taken advantage of by a salesman due to a disability with my eyesight a Verizon representative used my cell phone to login to the My Verizon app (because I couldn't see & he offered to) so I could get a $1,000 trade-in credit on my 18 month old Motorola G Stylus 5G, and upgrade to a new Samsung S 25+ that day with no cash needed. There were 3 problematic things, first he lied about my trade in credit and second he lied about which phone I handed over to him, saying it was a totally different color and older than mine was, which resulted in my trade in value being $260 less than what I was promised, he did this with my phone as I was sitting there watching him unable to see what he was doing! Seriously, how despicable! Then, after he had me sign out and factory reset my phone. they were closing in 10 minutes, he didn't have time to transfer my data but said id be able to sign into my Google account at home with my new phone and all of my data would be there they did not need to do a data transfer in store, because I head backed everything up before I brought the phone in, and I was concerned but him reassuring me that my (no-so-old) phone would be kept in the store for 30 days in case I had any problems or changed my mind for any reason or i wanted my old phone back, no problem! So I signed out of that phone and gave it to him. When I got home I had my daughter read my new plan details to me, it wasn't what we agreed to and when I tried to sign into my Google account, all of my updates from that phone were gone because they hadn't been synced to this new device. I immediately tried to call the store to see if I could talk to the manager after hours or leave him a voicemail. Unfortunately, they permanently have their phones forwarded to the Verizon toll free number! You cannot call the store location at all! I have a huge problem with that! In my opinion, any company doing that has something to hide, like shady business practices! The guy who waited on me that day, conveniently, he hadn't gotten any business cards with his name that day, nor did the store manager have any on the day that I returned with my complaint asking for my old phone my phone, he said it was no longer in the store despite leaving just before they closed then calling before they even opened the next day. Verizon sent him a direct email at 7am telling him to hold on to my phone, he claims he never got that email that I would need my phone back to sign back into my Google account from it in order to access any of my backups from that device. Because his employee didn't take the time to transfer my data before I left the store, when I signed out in factory reset the phone, without making sure my backups transferred they were lost and the only way to get them would be to sign back into that phone and add it back to my Google account. This Manager said they don't keep them, the policy is 30 days to change my mind. He lied or I never would have left my phone there, and according to him. there was no way they could get it back, he couldn't track it down, he couldn't get a hold of the place where it was shipped off to, there was no option to make it possible to get my old phone. It wasn't just that I needed to sign back into that phone for my backups. I explained to him that my little sister had recently passed away and her data was backed up to that phone. When I told him he didn't seem to care. Then I told him that I didn't get the correct trade in credit for my phone because he didn't use my correct phone in the trade in agreement, he acted like I was lying about this, reluctantly agreeing to adjust the account for the full $1,000 trade credit. THIS Verizon manager was insensitive, lazy, disrespectful and unprofessional. I'm still triggered at recalling this experience. l will never step foot in this store again.

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