Verizon

Reviews

• MM

  Marc

  Dec 12, 2025
  5.0
  Already a customer, had pixel 8 pro with $600 owed on the phone. They ran a black Friday promo where they paid off what I owed and got a pixel 10 pro free and $185 for trading in the old phone. Amazing promotions
• BB

  BRADLEY JACK BRINKMEYER

  Dec 7, 2025
  5.0
  The friendly staff gave me many options and I was very happy with my service
• MS

  Mandy Simons

  Dec 1, 2025
  1.0
  I need to speak to a human, is this even possible anymore? You guys disconnected my husband's phone number that he has had for decades, and you have no explanation and are going to charge him for a new number/service fee. I am dissatisfied with this and need an explanation or a human to call me.
• TM

  T & T Meyers

  Nov 26, 2025
  1.0
  I wish I would’ve read the reviews before going online to upgrade our phones. We had no choice but to do the express pick up at the Merle Hay Store and received the same horrible experiences as listed in these reviews. Crystal V, the manager needs to be let go or trained in customer service immediately. Here are just a few of the rude comments I experienced: 1.) They NEVER answer their phones 2.) They refuse to call support to assist customers 3.) She doesn’t get paid enough to deal with rude customers 4.) She would rather just leave 5.) I can go somewhere else as my years of being a customer means NOTHING to Verizon because she makes them thousands of dollars 6.) She refused to help solve our issues. Luckily I had called the Corporate Customer Support Mgr myself on speaker in which most of the comments should have been picked up on our recorded call. Another specialist stepped in and agreed to assist me and solved the outstanding issues almost immediately. I would give zero stars if that was an option. Do yourself a favor and GO ANYWHERE ELSE but here!
• JB

  Jordan Black

  Oct 21, 2025
  1.0
  I placed an online store pickup order for this location. On 10/18 about an hour to an hour an half after the order was placed. I checked with the store on the status. I was told it was pending, and to wait for the email. Having not received an email by the following morning. I drove to the store since there is no way to call the store. Once I arrived, the only help in resolving the matter, was being told to call 611 and deal with them. When I was not able to find a resolution with them, I was told there was nothing else the store could do. I proceeded to have to deal with 7 separate customer service reps that day. The last one told me that there were no holds on the account and that the manager would be able to push it through. I went to the store and talked to the manager who rudely informed me that it was not something they could do, while aggressively flipping though screens on his iPad. He offered no other assistance in the matter. I ended up having to go to another corporate store, where the manager there was able to help me get the situation address. I wasted seven hours on my day trying to get this sorted. The manager at the other store had the situation figured out and sorted in an hour. If the manager at this store actually cared or put effort into his customers, I would have had this sorted much quicker. I tried reaching out to customer support to file a complaint about the service I received at this store and requesting a call back from a district manager and have gotten nowhere. I am beyond frustrated and disappointed in how Verizon has handled this. If this is the quality I am to expect, I will return my purchase and look for service elsewhere UPDATE: Verizon customer service has made this experience exponentially more frustrating. I spent four hours between the customer service chat in the My Verizon app and phone calls trying to make a formal complaint about this experience. I had two separate reps lie to me about filing this complaint with Executive Relations, then end the chat before they actually did anything, one of them being a supervisor. When I called in the first time, the rep told me he could not help me and I needed to talk to a supervisor, placed me on a 30 minute hold. The supervisor answered, said hello, then promptly hung up on me. The second time, I actually got to talk to a supervisor, who was insanely condescending and could care less about making this right. All they would do is tell me a complaint is filed. Not ticket number, no confirmation that the complaint was even filed. They also offered no compensation for the egregious amount of time I have wasted trying to get the made right. Update #2: Verizon responded to this review about filling about a form for them to reach out to contact me about this whole endeavor. I filled about the form weeks ago and still have yet to be contacted by that team. Apparently there is no urgency in handling complaints. One would think that Verizon would want to keep their customers happy and resolve issues in a timely fashion. It is abundantly clear that this not the case.

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