Many customers expressed dissatisfaction with the quality of care, citing misdiagnoses and inadequate treatment for their pets.
Customer Service
Numerous reviews highlighted poor customer service, including rude staff interactions and lack of empathy from veterinarians.
Pricing Concerns
Several customers noted that the prices were high and felt that the clinic prioritized profit over pet care.
Staff Competence
While some reviews praised specific veterinarians for their care and compassion, others reported unprofessional behavior and lack of thoroughness in examinations.
Long Wait Times
Customers frequently mentioned long wait times for appointments and difficulty in getting timely responses from the clinic.
JH
Jayne Hildebrand
Dec 14, 2025
3.0
We have taken pets here for years with excellent care. In recent months this has changed dramatically. I currently have an animal that we take there and I don't feel that they are addressing her immediate medical need. Not even sure who to speak with there to get someone to listen.
SS
Samantha Seltrecht
Nov 21, 2025
1.0
So disappointed. My cat is “established” at VCA Edgewood. I noticed a flea and online it claimed they could be given treatment without an appointment. The front desk argued that it’s untrue and she would need to be seen which is $80 in itself and $100 more for treatment. So instead of just helping a cat in their system who is healthy as can be they want to strong arm the owners for money first. This place used to be the best animal hospital in town. Now I have to find somewhere else and figure out flea treatments. Definitely will urge friends and family to reconsider and price hunt because they clearly only care about money and not the animal.
CG
Carissa Glenn
Sep 18, 2025
1.0
I do not recommend taking your pets here. Very unprofessional and the vet was very condescending. I feel like all they care about is money.
ML
Marcy Langgin
Sep 13, 2025
5.0
I take all my animals here. A Maltipoo, a goldendoodle and a cat. I've always had friendly staff and knowledgeable vets.
ES
Elsa Sakai
Aug 15, 2025
1.0
Never ever bring your baby on this animal hospital. There money hunger don’t care about your dog or your baby. There taking out of bank account every they told I don’t have to pay for all the shots anymore if I sign in for there pet insurance but every time I come to this place they charge me and the last time they told me that next all my dog shots are free don’t have pay nothing but I come there going to charge me again every shot and I refuse and told them I been told is going to be free all the shots next time. So they didn’t give my dog a shot and told me to leave. There head supervisor very, very rude to me. She’s unprofessional and disrespectful. Don’t ever sign for there insurance. Rip off. Lies
What are the regular operating hours of VCA Edgewood Animal Hospital?
The hospital is open Monday to Friday from 8:00 AM to 6:00 PM, Saturday from 8:00 AM to 2:00 PM, and is closed on Sundays.
What veterinary services are offered at VCA Edgewood Animal Hospital?
Services include acupuncture, advanced dental care, allergy & itchy skin care, cardiology, diabetes care, digital radiology, disease treatment, flea and tick control, general surgery, in-house lab & pharmacy, internal medicine, laser surgery, medications/prescriptions, microchipping, oncology, orthopedic surgery, parasite control, physical examinations, puppy & kitten wellness, senior pet wellness, spay & neuter, ultrasound, urology, vaccinations, and weight management programs.
What payment options are accepted at VCA Edgewood Animal Hospital?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Is VCA Edgewood Animal Hospital accredited or associated with any professional organizations?
Yes, it is associated with the American Animal Hospital Association (AAHA), American Association of Feline Practitioners (AAFP), and has Fear Free℠ Certified Professionals.
What health and safety protocols does VCA Edgewood Animal Hospital follow?
Each VCA hospital follows health and safety protocols based on health care best practices as well as state and local guidance and regulations.
Where is VCA Edgewood Animal Hospital located?
It is located at 3434 Midway Dr, NW, Cedar Rapids, IA 52405, USA.
Are there any veterinary or pet services near VCA Edgewood Animal Hospital?
Yes, Edgewood Animal Hospital, a nearby veterinary and pet services provider, is close by and can be convenient for grooming or other pet care needs.
What are some nearby dining options around VCA Edgewood Animal Hospital?
Nearby dining options include Bushwood Sports Bar & Grill, Papa Murphy's Take 'N' Bake Pizza, Godfather’s Pizza Express, and Taco John’s, great for grabbing a meal before or after your visit.
What other amenities are available near VCA Edgewood Animal Hospital that customers might find useful?
Nearby amenities include Walgreens pharmacy, Edgewood Do It Best Hardware, LibertyX Bitcoin ATM, and the National Czech & Slovak Museum, providing convenient shopping, financial services, and cultural experiences.