Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Cedar Falls, IA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.4
201 reviews
5 stars
163
4 stars
6
3 stars3
2 stars
7
1 star
22
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Nolan, Malik, and JR.
Efficiency
Several reviews highlighted quick and efficient service, with customers noting fast phone setups and upgrades.
Mixed Experiences
While many had positive interactions, some customers reported issues with misleading information and poor service, particularly regarding billing and product knowledge.
Store Environment
Customers appreciated the welcoming atmosphere and shorter wait times, although some mentioned frustrations with the store being a third-party retailer.
Product Issues
A few reviews pointed out problems with refurbished phones and billing discrepancies, suggesting caution when purchasing certain products.
- DMDavid MasonNov 5, 20255.0We had a great experience with Rylee at Victra Verizon in Cedar Falls as she helped us upgrade our iPhones and iPads. Knowledgeable, friendly and efficient.
- ACAubrey CorbinSep 18, 20255.0Malik is kind and patient. I went in to activate a new phone and he was able to get me started while helping another customer at the same time. He is genuine and treats each customer like a friend while trying to solve their problems. I will definitely go back when I need to upgrade or if I should need any assistance with my current device/plan.
- FFFrancSep 17, 20255.0Excellent customer service in both Verizon stores in Cedar Falls-Waterloo offices.
- JWJimmah WhiteSep 11, 20255.0We switched from AT&T to Verizon in Cedar Falls, IA. Antoine Parish was the gentleman that help us; what an amazing young man. He helped us through the entire process. He was very kind and honest and took note of everything. He provided us everything that we needed and wanted.
- JCJason ConderSep 2, 20255.0Malik and rest of staff are always great. Knowledge is at the highest level. 6th phone I have bought from Malik in last 2 years.
Frequently Asked Questions About Verizon
What products and brands does Verizon in Cedar Falls offer?
Verizon offers a wide range of wireless devices including phones, tablets, home internet, smartwatches, and accessories from brands like Verizon Wireless, Samsung, Apple, Motorola, Google, and more.
What services can I get at the Verizon Authorized Retailer in Cedar Falls?
You can get new lines, upgrades, purchase new devices, and buy accessories at this store.
What are the store hours for Verizon on University Ave in Cedar Falls?
The store is open Monday through Friday from 10:00 AM to 7:00 PM, Saturdays from 10:00 AM to 6:00 PM, and Sundays from 12:00 PM to 5:00 PM.
Does Verizon Cedar Falls offer in-store pickup?
Yes, Verizon offers in-store pickup for purchases.
What payment options does Verizon in Cedar Falls accept?
Verizon accepts American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, Samsung Pay, and Visa.
Does the Verizon store in Cedar Falls provide free Wi-Fi?
Yes, the store offers free Wi-Fi to its customers.
Are there any nearby places to grab a meal or snack before or after visiting Verizon?
Yes, nearby you can find Quiznos for sandwiches, Papa Murphy's Take 'N' Bake Pizza, New Century Buffet offering Chinese and Asian cuisine, Gourmet Garden Chinese Restaurant, Taco Bell, and Wendy's for various food options.
What nearby beauty and spa options are available near Verizon in Cedar Falls?
Nearby beauty and spa options include VIP Nails, Omg Nail Spa, Sun Tan City, Luxe Nail Bar, Sydney Eden cosmetologist and esthetician, Polkadot Salon, Cost Cutters at Black Hawk Village, AList Nails Cedar Falls, @ The Salon, and Danae’s Designz.
Can I find other electronic or mobile phone stores near Verizon Cedar Falls?
Yes, other nearby electronic and mobile phone stores include IWireless, Victra — Verizon Authorized Retailer, and iTech which also offers electronics repair and IT services.
How can nearby services like ATMs or repair shops assist me during my visit to Verizon in Cedar Falls?
The Exchange Network ATM nearby can help you withdraw cash if needed, and First Class Cell Phone Repair can assist with any phone repairs that cannot be handled at Verizon.