Verizon

4.4
202 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Cedar Falls, IA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
5925 University Ave, Cedar Falls, IA
50613, United States

Hours

Reviews

4.4
201 reviews
5 stars
163
4 stars
6
3 stars
3
2 stars
7
1 star
22

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Nolan, Malik, and JR.

Efficiency

Several reviews highlighted quick and efficient service, with customers noting fast phone setups and upgrades.

Mixed Experiences

While many had positive interactions, some customers reported issues with misleading information and poor service, particularly regarding billing and product knowledge.

Store Environment

Customers appreciated the welcoming atmosphere and shorter wait times, although some mentioned frustrations with the store being a third-party retailer.

Product Issues

A few reviews pointed out problems with refurbished phones and billing discrepancies, suggesting caution when purchasing certain products.
  • DM
    David Mason
    Nov 5, 2025
    5.0
    We had a great experience with Rylee at Victra Verizon in Cedar Falls as she helped us upgrade our iPhones and iPads. Knowledgeable, friendly and efficient.
  • AC
    Aubrey Corbin
    Sep 18, 2025
    5.0
    Malik is kind and patient. I went in to activate a new phone and he was able to get me started while helping another customer at the same time. He is genuine and treats each customer like a friend while trying to solve their problems. I will definitely go back when I need to upgrade or if I should need any assistance with my current device/plan.
  • FF
    Franc
    Sep 17, 2025
    5.0
    Excellent customer service in both Verizon stores in Cedar Falls-Waterloo offices.
  • JW
    Jimmah White
    Sep 11, 2025
    5.0
    We switched from AT&T to Verizon in Cedar Falls, IA. Antoine Parish was the gentleman that help us; what an amazing young man. He helped us through the entire process. He was very kind and honest and took note of everything. He provided us everything that we needed and wanted.
  • JC
    Jason Conder
    Sep 2, 2025
    5.0
    Malik and rest of staff are always great. Knowledge is at the highest level. 6th phone I have bought from Malik in last 2 years.

Frequently Asked Questions About Verizon

What products and brands does Verizon in Cedar Falls offer?

Verizon offers a wide range of wireless devices including phones, tablets, home internet, smartwatches, and accessories from brands like Verizon Wireless, Samsung, Apple, Motorola, Google, and more.

What services can I get at the Verizon Authorized Retailer in Cedar Falls?

You can get new lines, upgrades, purchase new devices, and buy accessories at this store.