Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Ankeny for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.7
399 reviews
5 stars
205
4 stars
64
3 stars
33
2 stars
7
1 star
90
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service, with some employees praised for their helpfulness while others were described as rude or dismissive.
Wait Times
Customers frequently reported long wait times, often exceeding expectations, leading to frustration.
Store Experience
Experiences varied widely; some customers had positive interactions with staff, while others felt neglected or misinformed.
Account Issues
Numerous complaints about account management, including billing errors and lack of clarity on plans and promotions.
Product Availability
Limited selection of products, particularly phone cases, and issues with trade-in promotions not being honored.
- NTNick TrahanOct 17, 20251.0We all know these big companies have terrible service, hidden fees, and absolutely no quality control. I went in the other day to this store because I needed my records printed. After calling another store in Ankeny, they referred me to this one, because it’s the “corporate store”. Then an employee who seemed like she had better things to do referred me to a phone number. She said “we can only print 1 months or records”. When I say she was eager to help me, that’s a lie. After calling the number, the customer service line told me to go back to the store to get my records printed. This is why I disconnected all my phone lines. That and the outrageous hidden fees. The company as a whole is too big and will never fall. But I do hope more and more people leave. With every conversation, small talk, and discussion I have about phone companies, I will always make it very clear how terrible my experience was with Verizon. Every time I have to interact with any of them, it’s the absolute worst customer service ever. I have NEVER had a good experience with Verizon. And that’s why I will never come back. Should be 0 stars.
- PCPat CookOct 9, 20254.0One of the best interactions with a Verizon store i have had in 20 years
- GFGary FeithSep 21, 20254.0Good store not many phone cases to choose from.
- AMAndy MetcalfeMay 29, 20255.0Great experience at the store. Jersey helped us right away and did a great job purchasing new phones. I could not get our old phone to transfer to our new Samsung phone. Rachelle helped out and spent over an hour and a half working to get everything transferred over. Great all around experience.
- SVSarah VDec 14, 20195.0They were fast and got me in and out with what i wanted.
Frequently Asked Questions About Verizon
What are the store hours for Verizon in Ankeny, IA?
Verizon in Ankeny, IA is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
What products and brands does the Verizon store in Ankeny offer?
The Verizon store in Ankeny offers the latest 5G smartphones including iPhone 15, Google Pixel 8, Samsung Galaxy S23, and brands like Apple, Samsung, Motorola, Google, Kyocera, and TCL.
Does Verizon Ankeny offer online ordering and in-store pickup?
Yes, you can order online and pick up your purchases in-store. They also offer free 2-day shipping, express lockers, and same-day delivery where available.
What types of plans and services does Verizon Ankeny provide?
Verizon Ankeny provides mobile plans, wireless internet plans, and voice plans suitable for personal and business needs.
How can I schedule an in-store appointment at Verizon Ankeny?
You can schedule an in-store appointment through the My Verizon app or online via Verizon's website specific to the Ankeny store.
What payment methods are accepted at Verizon in Ankeny?
Verizon accepts checks, debit cards, mobile NFC payments, and does not require cash only payments.
Are there any nearby restaurants close to Verizon Ankeny where I can eat before or after shopping?
Yes, nearby restaurants include Noodles and Company for pasta, Five Guys for burgers and fast food, Tasty Tacos for Mexican cuisine, HuHot Mongolian Grill, Culver's for American fast food, IHOP and International House of Pancakes for breakfast and brunch, and Panera Bread for coffee and bakery items.
Are there any nearby courier or delivery services near Verizon Ankeny?
Yes, nearby courier and delivery services include UPS Access Point location, UPS Alliance Shipping Partner, and Amazon Locker - Juan Jose.
Is there a local electronics or repair shop near Verizon Ankeny?
Yes, uBreakiFix by Asurion, which offers mobile phone repair and electronics repair services, is located nearby. CenturyLink, an electronics retail store, is also nearby.
Can customers at Verizon Ankeny visit any nearby stores or services related to health or personal care?
Yes, nearby health-related services include Aspen Dental for dental care, Vision4Less for optometry services, Eyemart Express for eyewear, and Q Nails for beauty and nail services.